[00:00:02] IT IS NOW 1800 HOURS. I'M GOING TO CALL THIS WORKSHOP TO ORDER. AND DEPUTY MAYOR, IF YOU COULD LEAD US IN THE PLEDGE. ALLEGIANCE TO THE FLAG OF THE UNITED STATES OF AMERICA. TO THE REPUBLIC FOR WHICH IT STANDS. ONE NATION UNDER GOD, INDIVISIBLE, WITH LIBERTY AND JUSTICE FOR ALL. MADAM TERESE ROLL CALL. ESSER MEDINA PRESENT DEPUTY MAYOR FELIX HERE. COUNCILMAN JOHNSON HERE. COUNCILMAN FOSTER IS ABSENT. MISS SHERMAN HERE. MR. EDWARDS HERE. SO OUR FIRST ITEM OF BUSINESS. [1. Discussion of solid waste and recycling services provided by Republic Services] AND THE ONLY ITEM FOR BUSINESS. MADAM SHERMAN, I'M GOING TO YIELD TO YOU. THANK YOU, MAYOR. SO AT THE REQUEST OF CITY COUNCIL, WE'RE HERE TONIGHT TO PROVIDE AN UPDATE ON REPUBLIC SERVICES CONTRACT WITH THE CITY OF PALM BAY. WE'RE ABOUT TWO YEARS INTO THE CONTRACT AND SO HAPPY TO HEAR FROM THE REPUBLIC TEAM ABOUT HOW THINGS ARE GOING AND TALK ABOUT WHAT'S COMING UP IN THE FUTURE. AND I'M GOING TO GIVE IT OVER TO JOANNE STANLEY, WHO IS THE MANAGER FOR MUNICIPAL SALES IN OUR AREA TO COVER AND START THE PRESENTATION. GOOD EVENING. JOANNE STANLEY, REPUBLIC SERVICES. FIRST AND FOREMOST, I KNOW YOU ALL ARE FAIRLY NEW AND I KNOW YOU HAVE NOT MET OUR NEW TEAM AS YOU HAVE A NEW TEAM. WE HAVE A NEW TEAM TOO, SO WE'RE ALL STARTING THIS. SCOTT MORAN IS OUR NEW OPERATIONS MANAGER. THAT PLACE WILL CONRAD AND THOSE OF YOU ONLY YOU, I THINK KNEW TREY RICHARDSON IS FULTON SMITH IS OUR NEW GENERAL MANAGER. SO FULTON'S OVERSEES ALL OF THE CENTRAL FLORIDA AREA. AND SCOTT IS GOING TO BE YOUR YOUR POINT PERSON GOING FORWARD. AND HE COVERS THIS AREA AND THE VERO BEACH LOCATION. SO SCOTT'S THE OPERATIONS MANAGER. SCOTT IS THE OPERATIONS MANAGER? YES. YES, SIR. YES. THREE, IF YOU WILL. YEAH. YEP. SCOTT IS THE OPERATIONS MANAGER. WELL, HE'S. YEAH, KIND OF. HE DOES EVERYTHING HERE. HE RUNS THE WHOLE DIVISION, BASICALLY. SO WHAT I WANT TO DO A QUICK DO AT THE BEGINNING, SINCE YOU GUYS DO NOT KNOW WHO WE WERE AND WEREN'T PART OF THE THE RFP PROCESS. TO KIND OF GIVE YOU A LITTLE BACKGROUND ABOUT REPUBLICAN, WHO WE ARE AS A COMPANY AND A CORPORATION AND HOW WE ARE VIEWED. STAY ON THE MIC. SURE, JOANNE. YEAH, IF YOU NEED TO BRING IT DOWN. YEAH. VERTICALLY CHALLENGED. GOTCHA. SO. OKAY. WELL, THANK YOU. COUNCILMAN. JOHNSON YOU. I GOT IT. I THINK JUST. WELL, I THINK WHAT HE'S GOING TO DO IS BRING THE WHOLE LECTERN DOWN SO THAT. OH, LOOK AT YOU. OKAY. AND THEN. AND THEN YOU COULD. YEAH. NOW YOU COULD DRAW THE MIC CLOSER TO. TO YOUR MOUTH. HOW'S THAT? BETTER? YES, MA'AM. THAT'S A LOT BETTER. THANK YOU. NO ONE EVER TOLD ME I WAS QUIET, SO THAT'S KIND OF GOOD TO KNOW. OKAY, SO LET ME KIND OF JUST START REAL QUICK ABOUT OUR COMPANY, REPUBLIC SERVICES OF FORTUNE 300 COMPANY. WE ARE WORTH ABOUT $13 MILLION. WE HAVE 39,000 EMPLOYEES NATIONWIDE. WE WE ARE THE FIFTH LARGEST HAVE THE FIFTH LARGEST VOCATIONAL FLEET IN THE UNITED STATES. AND WE SERVICE ABOUT 5 MILLION CUSTOMERS A DAY THROUGHOUT THE UNITED STATES. SO WE'RE NOT WE'RE NOT THE LOCAL GUYS. WE'VE BEEN HERE AROUND HERE A LONG TIME. THIS IS PROBABLY WHY THE CITY CHOSE US TO TO BE YOUR HAULER. AND SO THIS IS KIND OF AN OVERVIEW OF WHO WE ARE. I THINK YOU GUYS GOT A COPY OF THIS SO YOU CAN SEE THAT. AND ACTUALLY IT'S A LITTLE BIT MORE THAN IT WAS BEFORE. AND I'LL EXPLAIN WHY WE HAVE MORE EMPLOYEES. WE HAVE A SUSTAINABILITY GOAL FOR 2030. OUR NEW CEO. HIS NAME IS JOHN VAN ARK. HIS GOAL IS TO TO TRY TO BE THE MOST SUSTAINABLE COMPANY IN OUR INDUSTRY. AND HE'S DOING A LOT OF GREAT INNOVATIVE THINGS FOR OUR COMPANY TO HELP US REALLY REDUCE OUR CARBON FOOTPRINT NATIONALLY. SO SOME OF THE THINGS HE WANTS TO DO IS, IS TO ACTUALLY REDUCE OUR CARBON FOOTPRINT BY 35% BY BY 2030. WE HAVE SOME GREAT NEW THINGS COMING OUT. WE HAVE POLYMER CENTERS FOR PLASTIC CIRCULARITY. WE'RE TAKING OUR NATURAL GAS FROM OUR FROM OUR LANDFILLS AND MAKING THEM RENEWABLE GAS. WE HAVE A LOT OF GREAT THINGS GOING ON IN OUR IN OUR COMPANY FOR THAT. AND WE'RE HERE AS PARTNERS TO KIND OF HELP YOU ALSO LOOK AT YOUR SUSTAINABILITY GOALS AND HOW WE CAN HELP YOU ACHIEVE THAT. SO WHAT WE'RE DOING AND HOW WE'RE TALKING TO BOTH OF THEM AS ALLIES ABOUT IT IS THESE ARE THE THINGS WE'RE TALKING ABOUT IS REDUCING THE CNG, OUR OWN ELECTRIC TRUCKS. WE'VE TALKED ABOUT THIS AND THIS IS SOMETHING ONE OF HIS INITIATIVES IS HE'S REALLY LOOKING TO ELECTRIFY ALL OF OUR TRUCKS BY BY 2040. SO WE'RE GOING TO BE STARTING A COUPLE OF LOCATIONS HERE IN FLORIDA. HOPEFULLY BY 2025 AND WE'LL SEE HOW THAT GOES. WATER AND LAND CONSERVATION IS ANOTHER BIG THING. SMART WASTE IS WHERE I TALK TO YOU ABOUT THE POLYMER CENTERS, WHICH ARE TAKING A PLASTIC BOTTLE AND MAKING A PLASTIC BOTTLE. BECAUSE RIGHT NOW WHEN WE RECYCLE, WE NORMALLY RECYCLE AND WE DOWN CYCLE. SO IT BECOMES A PICNIC BENCH OR IT BECOMES A T SHIRT. [00:05:02] SO WHAT WE'RE PLANNING ON DOING IS TAKING THESE WATER BOTTLES, BEING ABLE TO GO THROUGH A PROCESSING FACILITY, SELLING THEM BACK TO THE MANUFACTURERS TO MAKE MORE WATER BOTTLES OR MORE SODA BOTTLES OR WHATEVER TYPE OF BOTTLES. SO IT'S REALLY GOING TO HAVE A THAT'S WHY THEY CALL IT PLASTIC CIRCULARITY. SO IT'S JUST ALL A WHOLE 360. VERY INTERESTING STUFF. SO THE FIRST ONE OPENS UP IN NEVADA IN NEXT MONTH AND THEY'RE EXPECTING TO HAVE ONE PROBABLY UP NEAR THE ATLANTA MARKET, 2 TO 2 FOR FOR FLORIDA PROBABLY BY 2027, 2028. AND THEN JUST ON THAT NOTE, MA'AM, JUST WE HAVE A LOT OF LAND IN THE COMPOUND IF YOU WANTED TO CREATE THAT TYPE OF BUSINESS. OKAY. WE'LL KEEP THAT. WE'LL KEEP THAT IN MIND. THAT'S THAT'S GOOD TO KNOW. THEY SAID NO, EVERYBODY'S NO, THAT'S GOOD TO KNOW. CARRY ON. IT WAS INTERESTING. YOU ALL WEREN'T HERE. BUT WHEN WHEN WE DID WHEN WE WERE IN THE PROCESS OF NEGOTIATING THE CONTRACT, WE WEREN'T GOING TO BE WE WEREN'T GOING TO BE HERE IN THE CITY. AND THEY'VE ASKED US TO PLEASE TRY TO FIND A FACILITY AND WORK HERE IN THE CITY SO THAT WE, YOU KNOW, WE'RE ONE OF THE TAXPAYERS OF THE CITY, TOO. SO THAT'S ANOTHER GREAT THING THAT WE'VE DONE. YES, I REMEMBER THOSE TALKS, MA'AM. THANK YOU. CARRY ON. I DIDN'T MEAN TO INTERRUPT YOU. NO, NO INTERRUPT, PLEASE. LET'S MAKE THIS A LITTLE MORE INTERACTIVE. ANYWAY, SO THIS IS PROBABLY THE MOST INTERESTING THING WE DID IS LAST YEAR OR IN 2021, WE BOUGHT WHAT WE CALL US ECOLOGY, WHICH IS A COMPANY THAT DEALS WITH HOUSEHOLD HAZARDOUS WASTE. IT DEALS WITH EMERGENCY RESPONSE, HAZARDOUS WASTE SERVICES AND STUFF LIKE THAT. I FOUND OUT THAT US ECOLOGY IS THE CONTRACT CONTRACTOR FOR BREVARD COUNTY. SO WHEN I WAS TALKING TO THEM ABOUT THAT, THEY ASKED LIKE, WHY AREN'T YOU GOING THROUGH THE COUNTY? AND I SAID THEY WERE GOING TO BE CONTACTING YOU, BUT THIS IS SOMETHING NEW AND DIFFERENT THAT WE'RE THAT WE'RE TRYING TO DO. AND WE'RE NOT A DISASTER DEBRIS CONTRACTOR PICKING UP ALL THE STUFF AFTER THE HURRICANE. WHAT WE ARE FOR SOME, FOR EXAMPLE, IF YOU HAVE SOME SPILLS AND MIXES AND IF HURRICANE REALLY DEVASTATES, YOU KNOW, YOUR PUBLIC WORKS DEPARTMENT, THEN YOU NEED HELP RECOVERING. THAT'S WHAT REALLY THAT'S FOR. SO WE'RE REALLY EXCITED. AND THAT ADDED ABOUT 5 TO 7000 PEOPLE THAT ARE NOW UNDER THE UMBRELLA OF REPUBLIC SERVICES. AND SO EVERYONE HAS ASKED ME, WHAT HAVE YOU DONE? YOU KNOW, WE GET THIS A LOT. HAVE YOU COMMUNICATED WITH YOUR RESIDENTS ON WHAT'S GOING ON IN REPUBLIC SERVICES? AND SO WHEN WE STARTED THE CONTRACT, WE THERE WAS A LOT OF THINGS THAT WERE ASKED ABOUT US AND FOR US. AND THE FIRST ONE WAS, YOU KNOW, THE HOW CAN YOU WHERE CAN THEY GO TO GET THE INFORMATION? SO REPUBLIC SERVICES DID A ACTUALLY A SITE SPECIFIC SITE FOR PALM BAY BECAUSE OUR CORPORATE SITE IS OBVIOUSLY, YOU KNOW, A VERY LARGE PLATFORM. AND THEY DON'T YOU KNOW, THEY DON'T HAVE THE SPECIFICS THAT YOU GUYS WOULD HAVE. SO WE DO HAVE A PALM BAY MICROSITE STRICTLY FOR YOUR RESIDENTS. AND WE HAVE AN ANNUAL BROCHURE THAT I'LL GO THROUGH. I THINK IT CAME OUT, YOU GUYS. MOST MOST OF YOU HAVE GOTTEN THIS RIGHT. THIS CAME OUT JUST RECENTLY. THIS IS YOUR NEWEST ONE AND WE'LL GET INTO DETAIL ON THAT. AND THEN WE HAVE SOME CUSTOMER NOTIFICATIONS THAT I WANT TO TELL YOU WHAT WE'VE DONE WHEN WE STARTED THE CONTRACT AND CONTINUED TO TO DO TO EDUCATE THE RESIDENTS. AND THEN THE THIRD IS CALL THEM ALL. THAT'S ANOTHER WAY IS JUST REMINDING THEM OF THE HOLIDAYS, REMINDING THEM OF LIKE OF A HURRICANE COMES WE CAN CALL THEM ALL TYPE OF SITUATION. AND THEN ONE THING THAT SUZANNE ASKED ME TO TALK ABOUT IS WHY IS GLASS NOT RECYCLABLE? BECAUSE I KNOW EVERYBODY'S ASKING ME THAT. AND I GOT A LOT OF QUESTIONS AS A SUSTAINABILITY EVENT THE OTHER DAY. SO THIS IS THE THIS IS THE WEBSITE AND SO IT'S REPUBLIC SERVICES.COM BACKSLASH MUNICIPALITIES BACKSLASH PALM BAY. BUT YOU CAN GET TO IT 3 OR 4 DIFFERENT WAYS. SO IF YOU GO GOOGLE IT AND YOU JUST DO REPUBLIC SERVICES AND PALM BAY, YOU'LL YOU'LL BE ABLE TO PULL THE SITE UP. THIS IS WHAT IT LOOKS LIKE AND LIKE THE FRONT PAGE OF IT. AND THERE'S A LOT OF INFORMATION THERE FOR YOUR RESIDENTS AND IT'S GOT A VERY LOW USAGE AND WE REALLY LIKE TO SEE YOU GUYS PROMOTE THIS ALSO ALONG WITH US ON THAT. SO BASICALLY THAT'S LIKE THE FRONT OF THE PAGE. SO YOU LOOK AT THIS AND YOU HAVE IT'S. THESE THESE ARE LITTLE CLICKS THAT YOU CAN GO INTO. LIKE IF YOU LOOK IT SAYS BULK AND YARD WASTE GUIDELINES. YOU CLICK OVER TO THE FAR, THE FAR RIGHT. IT GIVES YOU ALL THE INFORMATION ABOUT WHAT IS ACCEPTABLE AND WHAT IS NOT ACCEPTABLE WHEN YOU PUT OUT YOUR BULK WASTE. AND ALSO HOW DO YOU PLACE YOUR CART TO THE CURB? YOU KNOW, THOSE ARE IMPORTANT THINGS. AND THEN, YOU KNOW WHAT? IF YOU NEED BACK DOOR SERVICE. SO WHEN YOU GO THROUGH THIS SITE AND I RECOMMEND YOU ALL GO THROUGH THE SITE, IT'S VERY USER FRIENDLY TO DO, BUT IT GIVES YOU AN IDEA. SO THERE ARE A BUNCH OF QUESTIONS AND ANSWERS THAT WE CAN GO THROUGH WITH WITH THE RESIDENTS AND THEN THEY CAN ACTUALLY CLICK ON AND ASK FOR A SERVICE AND MISS PICKUP OR SOMETHING LIKE THAT. SO THEY CAN DO THAT, TOO. THERE'S SOME MORE INFORMATION HERE. [00:10:01] SO THEN WE HAVE A MOBILE APP. AND THIS IS FOR A MOBILE APP AND ON SITE. AND I'M GOING TO LET SCOTT STAY ON THE MIC. MA'AM? MISS JOANNE, PARDON ME. TRY TO STAY ON THE MIC. OKAY. ALL RIGHT. SO THIS IS SORT OF WHAT WE CALL AS A MOBILE APP THAT YOU CAN USE. AND I'M GOING TO LET SCOTT TALK ABOUT THIS BECAUSE HE'S MY TECHIE GUY AND I'M NOT. SO. GOOD EVENING, EVERYBODY. MY NAME IS SCOTT MORAN. OPERATIONS MANAGER FOR THE CITY OF PALM BAY FOR PUBLIC SERVICES. SO THE MICROSITE IS USER FRIENDLY. I AM GOING TO BE A NEW RESIDENT HERE. SO I WENT ON THE WENT ON THE SITE AND BASICALLY YOU CAN ASK AND GET ANSWERS TO ANY SCOTT. YES, SIR. WELL, GET THE MIC CLOSE TO YOU, BUD. BETTER? YES, SIR. ALL RIGHTY. CARRY ON. THANK YOU, SIR. THE REASON. THE REASON WHY HE KEEPS REPEATING THAT. BECAUSE THERE ARE A LOT OF PEOPLE THAT ARE TUNING IN. OKAY, SO THEY JUST WANT TO HEAR, HEAR, HEAR YOU SPEAK. THAT'S ALL. I APOLOGIZE. AND THEN THEY HAVE TO KEEP A RECORD OF THE MEETING AS WELL. YOU GOT IT. THANK YOU. OF COURSE. SO THE MICROSITE IS VERY USER FRIENDLY, ESPECIALLY THE APP. YOU CAN GO ON THE APP, YOU CAN CREATE A FOR FOR NEW RESIDENTS. THEY CAN CREATE THEIR OWN. THEY CAN SIGN UP AND CREATE THEIR OWN ACCOUNT. THEY HAVE A LOT OF INFORMATION THERE LIKE JOANNE WAS TALKING ABOUT FOR THE ACTUAL CURBSIDE SERVICE THAT WE OFFER. IT HAS A LOT OF INFORMATION LETTING YOU KNOW WHAT IS ACCEPTABLE, WHAT'S NOT ACCEPTABLE, WHAT DAY OF THE WEEK YOU'RE GOING TO BE COLLECTED ON SUCH THINGS, THINGS OF THAT MATTER. AS FAR AS LIKE I SAID, I'M A NEW RESIDENT TO THE AREA. I'M NEW TO THE ACTUAL MICROSITE, BUT IT IS USER FRIENDLY. IF YOU HAVEN'T BEEN ON IT, I SUGGEST YOU GO ON AS A LOT OF INFORMATION THERE FOR EVERYBODY LIKE YOURSELF AND THE RESIDENTS IN PALM BAY THAT CAN ACTUALLY HELP US OUT. YEAH. AND IF YOU. OKAY, IF YOU SEE THE COLLECTION SERVICE, THAT'S THE NEW BROCHURE IS ON THERE SO THEY CAN ACTUALLY LOOK AT THE BROCHURE. AND AS HE WAS SAYING, THIS IS WHERE YOU CAN GO ON AND LOOK ON THE MAP TO FIND OUT WHEN YOUR SOLID WASTE IS PICKED UP, WHEN YOUR RECYCLING IS PICKED UP AND WHEN YOUR YARD WASTE IN BULK IS PICKED UP. SO THEY CAN GO ON AND DO THAT VERY EASILY. AND THEN THE CONTAINER SIZES FOR NEW RESIDENTS THAT ARE OPTIONS TO DO THAT. THEN WE HAVE SOME REALLY FUN THINGS ALSO. AND THAT IS LIKE, WHAT'S THE IMPORTANCE OF RECYCLING? EMPTY, CLEAN AND DRY IS A REPUBLIC KIND OF LOGO. WHAT WE ASK YOU ALL TO DO, AND THEY HAVE LIKE A KIDS CORNER THAT YOU CAN GO IN, THE SCHOOLS CAN GO IN AND SEE THAT THEY ALSO HAVE SHORT LITTLE YOUTUBE VIDEOS FROM LIKE KINDERGARTEN UP TO 12TH GRADE ON HOW TO RECYCLE. YOU KNOW, THEY GIVE YOU LANDFILL TOURS. I MEAN, JUST REALLY FUN STUFF, INTERACTIVE STUFF THAT WE HAVE ON OUR MAIN SITE THAT'S ALSO JUST REALLY EDUCATIONAL FOR KIDS AND FOR TEACHERS. AND I'VE HAD TEACHERS IN OTHER MICRO SITES REALLY LOVE USING THAT. AND SO THE NEXT THING WAS THE ANNUAL BROCHURE AND THE ONES THAT YOU'VE GOT. IT WAS DIFFERENT THAN OUR ORIGINAL ONE. AND THIS IS WHERE WE KIND OF MADE SOME CHANGES. BECAUSE THIS IS WHERE WE'VE SEEN SOME OF OUR CONCERNS AND OUR PROBLEMS AND ISSUES WITH THE RESIDENTS IN THE IN THE CITY. AND ONE IS BASICALLY HAVING TO DO WITH PRESSURE TREATED WOOD. AS YOU ALL KNOW, WE CAN'T PICK UP PRESSURE, TREATED WOOD WITH BULK, BULK OR YARD WASTE BECAUSE THE COUNTY DOES NOT ALLOW US TO DO THAT. AND AND PEOPLE SAY, WELL, THAT'S OKAY, JUST COME GET IT. AND THAT'S NOT THE CASE BECAUSE WE CAN'T CO-MINGLE IT. SO WHAT WE DID DO THIS TIME AROUND IS WE TOLD THEM PRESSURE TREATED WOOD MUST GO TO AND THEY CAN'T EVEN GO TO THE SARNO TRANSFER STATION. IT HAS TO GO UP TO COCO, TO THE LANDFILL THERE, BECAUSE IT'S A SPECIAL TREATED WASTE. AND SO WHAT THE STAFF HAS ASKED ME TO DO, WHICH IS A GOOD IDEA, IS TO KIND OF GIVE AN IDEA ON THE BROCHURE OF GIVE AN EXAMPLE OF A DEFINITION OF PRESSURE TREATED WOOD SO THAT YOU GUYS WOULD KNOW WHAT IT IS. AND THIS IS PROBABLY ONE OF OUR BIGGEST ISSUES THAT WE HAVE AND THAT WE'VE HAD FOR A LONG TIME. AND PEOPLE DON'T UNDERSTAND. THEY SAY, OH, IT'S JUST WOOD, BUT IT'S NOT. IT'S PRESSURE TREATED WOOD. SO, YOU KNOW, IF SOMEONE CALLS YOU AND SAYS, HEY, MY, YOU KNOW, MY FENCE HAS BEEN SITTING OUT THERE FOR THREE WEEKS AND THEY AND THEY WON'T COME PICK IT UP. AND YOU HAVE TO ASK THEM, IS IT PRESSURE TREATED WOOD? BECAUSE IF SO, THEN WE REALLY CAN'T DO THAT BECAUSE WE'RE NOT ALLOWED TO TAKE IT TO THAT TO OUR FACILITY. SO WE DON'T DO THAT. AND THEN THE NEXT BIG, BIG ISSUE THAT WE HAVE A LOT IS, IS WHAT WE CALL LAND CLEARING OR CONTRACTORS COMING IN AND CUTTING DOWN TREES AND POOR SHOWED ME A PICTURE TODAY OF A WOMAN WHO JUST CUT DOWN 20 TREES AND PUT IT TO THE CURB. I'M GOING THERE TOMORROW MORNING BECAUSE I JUST GOT UP TODAY TO TAKE A LOOK AT IT AND I'LL SEND YOU A PICTURE, SUZANNE. AND SHE SAID SHE CALLED THE CITY. CITY SAID WE'LL PICK OH, WE'LL DEFINITELY GO PICK IT UP. AND I'M THINKING, OKAY. RIGHT. I MEAN, 20 TREES, YOU KNOW, SO THERE'S THAT. THIS IS SOMETHING THAT, YOU KNOW, OUR YARD WASTE PICKUP SERVICES ARE FOR WHAT YOU DO IN YOUR OWN YARD. [00:15:02] YOU KNOW, YOU KNOW, YOU TRIM YOUR, YOU KNOW, YOU PUT YOUR GRASS CLIPPINGS OUT AND ALL THAT KIND OF STUFF. BUT IF YOU'RE STARTING TO CUT DOWN TREES AND YOU'RE NOT DOING IT YOURSELF, THEN THEY NEED TO BE ABLE THEY NEED TO HAUL IT AWAY THEMSELVES AND THEY CAN DO THAT. AND THEN DISPOSAL IS WHAT IT IS UP IN SARNO. SO, I MEAN, WE DON'T GET CHARGED DISPOSAL. SO I DON'T THINK THERE'S AN ISSUE FOR THEM, BUT I'M NOT SURE. BUT THOSE ARE LIKE THOSE ARE PROBABLY OUR BIGGEST BEEFS THAT WE HAVE IS AND PEOPLE ARE NOT NICE ABOUT THE FACT THAT WE TELL THEM WE CAN'T DO THIS, YOU KNOW, AND IT'S JUST WE YOU KNOW, WE JUST WE DON'T HAVE THE CAPABILITY OF PICKING UP BIG TREE STUMP LOGS BECAUSE THE CLAMSHELL TRUCK THAT WE HAVE IS FOR REGULAR YARD WASTE AND FOR REGULAR BULK WASTE. AND SO ANYTHING YOU GUYS CAN DO TO HELP US AT THE SAME TIME AND WE'RE WORKING, I THINK OUR NEXT MONTH MEETING WITH PUBLIC WORKS WILL BE MEETING WITH CODE ENFORCEMENT TO TO SEE IF WE CAN KIND OF PARTNER WITH THEM AND TRY TO TRY TO GET SOME EDUCATIONAL STUFF OUT TO THE RESIDENTS SO THEY KNOW GOING FORWARD. AND NONE OF THIS STUFF HAS EVER BEEN APPROVED FROM YOUR PREVIOUS HAULER EITHER. SO I'M JUST SAYING, THIS ISN'T ANYTHING NEW THAT WE'RE THAT WE'RE DOING DIFFERENT, BUT JUST WANTED TO KIND OF LET YOU KNOW ON THAT. AND THEN WE ALSO PUT OUT THE THE HOLIDAY SCHEDULE AND I'M NOT SURE, YOU KNOW, SO WHEN THE HOLIDAY SCHEDULE WE DO THE CALL THEM ALL AND TEXT THEM ALL. AND I'M SURE IF YOU ARE, DO YOU GET THEM? DO YOU GET THE TEXT? YEAH, BUT DO YOU EVER BUT DURING A HOLIDAY, DO YOU GET A TEXT SAYING REPUBLIC SERVICES JUST WANTS TO REMIND YOU THAT THE HOLIDAY IS. DO YOU GET IT? YEAH. OKAY. SO. SO SOME PEOPLE HAVE OPTED OUT OF RECEIVING THEM BECAUSE THEY DON'T WANT TO HEAR THEM. BUT IT'S JUST AND THEN I'VE TALKED TO PEOPLE AT THE CHAMBER AND THEY GO, OH, WE LOVE IT. THEN WE REMEMBER THAT, YOU KNOW, NOT TO PUT MY TRASH OUT ON MONDAY BECAUSE IT'S MEMORIAL DAY WEEKEND. SO, YOU KNOW, WE PUT THAT OUT THERE. AND THEN ALSO PLACEMENTS OF CARTS IS REALLY IMPORTANT BECAUSE YOU CAN'T PUT THEM ALL NEXT TO UNDER A TREE AND SO FORTH. SO WE WE PUT THAT IN THERE AND KIND OF HIGHLIGHTED THAT WITH A LITTLE BIT OF RED. AND THEN THE MOST IMPORTANT THING IS WHAT'S COMING UP AHEAD AND THAT'S HURRICANE SEASON AND HURRICANE SEASON. WE'RE ASKING YOUR RESIDENTS NOT TO PUT ANYTHING OUT TO THE CURB 24, 72 HOURS BEFORE THE HURRICANE. AND THIS IS WHAT HAPPENS. THEY GO, THEY FIND THEIR SHUTTERS. EVERYTHING ON TOP OF THEIR SHUTTERS GOES TO THE CURB. AND THEN THEY PUT THEIR SHUTTERS UP AND THEN THEY WANT US TO PICK IT UP. AND WE WORRY AS AS I MEAN, WE HAVE TO GET HOME AND GET OUR, OUR, OUR, OUR HOUSES SET AND READY TO GO TO. SO WE ASK THEM TO HOLD ON TO IT AND NOT DO ANYTHING UNTIL AFTER, YOU KNOW, AFTER THE HURRICANE. AND THEN ALSO FEMA, FEMA WILL PAY FOR ALL THAT STUFF IS HOW THAT WORKS. SO YOU KNOW WHAT I'M SAYING? SO ONCE YOU IF IT'S A BIG HURRICANE, THEN YOU CAN'T PICK IT UP RIGHT AWAY ANYWAY. SO YOU WANT TO BE ABLE TO DO IT SO THAT THE CITY CAN BE REIMBURSED FOR IT. AND THEN WE DON'T HAVE ALL THE EXTRA TONNAGES. AND WE WE GOT CAUGHT THIS LAST YEAR AND WE DID A LOT OF TALKING ABOUT THAT, AND WE PROBABLY SHOULDN'T HAVE DONE THAT, BUT WE DID A LOT OF TRYING TO BE A GOOD PARTNER WITH YOU GUYS TOO. SO THOSE ARE JUST BASICALLY THE CHANGES IN THE HIGHLIGHT OF THE INITIAL BROCHURE THAT YOU GUYS GOT IN 2020. AND THEN OF COURSE, WE ALWAYS TALK ABOUT WHAT WHAT IS RECYCLABLE AND WHAT IS NOT. SO, YOU KNOW, PAPER CARDBOARD, PLASTICS, ONE AND TWO AND ONLY ONE AND TWO, AND THEN METAL AND STEEL CANS AND AND THEN WHAT IS NOT, YOU KNOW, PEOPLE YOU'D BE SURPRISED THAT PEOPLE THINK ARE RECYCLABLE, BUT WHAT IS NOT RECYCLABLE. AND THEN WE ALSO TALK ABOUT THE HOUSEHOLD HAZARDOUS WASTE, WHAT YOU CAN TAKE AND WHERE YOU DROP IT OFF. AND THOSE ALL THOSE CAN GO TO THE TRANSFER STATION. SO ANY ANY HOUSEHOLD HAZARDOUS WASTE THEY AND WE WE WE TELL THEM, PLEASE DO NOT PUT IT IN WITH YOUR GARBAGE BECAUSE THEN WHEN YOU SEE I'VE, YOU EVER SEE A GARBAGE TRUCK ON FIRE AND IT'S BECAUSE SOMEONE PUT HOUSEHOLD HAZARDOUS WASTE IN THE TRUCK AND THEN IT KIND OF MIXED WITH OTHER THINGS. AND SO IT'S NOT IT'S NOT A PRETTY SIGHT. SO THAT'S WHY WE SAY NO HOUSEHOLD HAZARDOUS WASTE AND THESE AND WE LIST THEM AND WE DID IT AND WE GOT PICTURES BECAUSE WE WANTED TO MAKE SURE EVERYONE UNDERSTOOD WHAT THAT WAS AND WHAT IT WASN'T. AND THEN AND THEN LASTLY WAS HOW TO SIGN UP TO TO DO YOUR ONLINE STUFF. SO. SO QUICK COUPLE WISE HERE. THE REASON THE REASON WE CANNOT PICK UP THE PRESSURE TREATED LUMBER IS BECAUSE IT IS TREATED WITH ARSENIC. SO THAT IS A VERY SPECIFIC DISPOSAL REQUIREMENTS, THE REQUIRED DIRECT TRANSPORT TO THE LANDFILL AND ALSO FOR THE BULK ITEMS BEFORE THE HURRICANE. ONE, WE DON'T WANT THEM TO BECOME PROJECTILES DURING THE HURRICANE IF WE CAN'T GET THEM. BUT TWO, IF THE DISPOSAL SITE IS SHUT DOWN, WE WON'T HAVE ANYWHERE TO TAKE THEM AND THEN THEY WILL BECOME PROJECTILES DURING HURRICANE. BUT ARE YOU STILL PICKING THOSE UP, THOUGH, ON THOSE SATURDAY COLLECTIONS? THE NO TREATED WOOD AND NO, THAT WAS A ONE TIME DEAL. JUST ONE TIME. IT WAS A ONE TIME DEAL THAT THAT THAT THAT THAT. OKAY. THAT WILLIAM DID AND THAT'S WHY. YEAH THAT WAS A ONE TIME. WELL THAT WAS A GREAT DEAL. YEAH THAT WAS, THAT WAS A REALLY GOOD DEAL. BUT GUESS IT ENDED UP HAPPENING RIGHT IN BETWEEN BOTH HURRICANES. SO IT WASN'T A REALLY GREAT DEAL FOR US, I'LL BE HONEST WITH YOU. AND IT WASN'T CONTRACTUAL. [00:20:01] WELL, IT JUST AGAIN, WE TRIED TO DO THIS, BUT IT WAS OFFERING A HIGHER LEVEL OF CUSTOMER SERVICE. THAT'S WHY I THINK MR COMRADE. BUT BUT UNDERSTAND, THAT TOOK MORE THAN WAS SUPPOSED TO BE FOR FOUR SATURDAYS AND IT ENDED UP TAKING ABOUT 8 OR 9 SATURDAYS AND DURING THE WEEK. AND OH, I CALLED IN AND I DIDN'T CALL IN. AND, YOU KNOW, WE ONLY WE ONLY PICKED UP WHAT WAS OUT THERE. AND THEN WHEN PEOPLE SAW IT WAS OUT THERE, THEY PUT MORE OUT THERE. SO IT ENDED UP, YOU KNOW, AND ENDED UP GETTING PEOPLE MAD. AND WE GOT DISTRACTORS FROM OUR OUR OUR SURVEYS, TOO. SO WE'LL TALK ABOUT THAT IN A MINUTE. BUT YEAH, AND SO I JUST WANT TO WE'RE JUST NOT WE'RE NOT GOING TO DO THAT AGAIN. JUST JUST KNOW THAT, YOU KNOW, WE, THEY NEED TO FIGURE OUT THEY NEED TO FOLLOW THE RULES LIKE THEY DID PREVIOUSLY AND TAKE IT TO COCO LANDFILL. AND THEN THESE ARE ALL SOME OF THE OTHER NOTIFICATIONS WE DID AT THE VERY BEGINNING OF THE CONTRACT, JUST TO LET YOU KNOW. BUT WHAT YOU'RE LOOKING AT IS THAT WAS THE SPECIAL COLLECTION THAT WE PICKED UP INITIALLY. WE WERE GOING TO DO IT AS A DROP OFF, BUT, YOU KNOW, WE THOUGHT IT WOULD BE NOT MUCH. AND THEN THE HURRICANE, THE OTHER HURRICANE HIT. SO WE IT WAS NOT VERY GOOD TIMING ON OUR PART EITHER, TO BE HONEST. AND THEN WE HAD THE CHANGE OF DAYS AND THEN THE ONE AT THE BOTTOM DOWN THERE THAT ACTUALLY IS THAT WAS IN YOUR WATER, BILL, JUST TO REMIND YOU OF YOUR CARD EXCHANGES AND STUFF LIKE THAT. AND THIS COLUMN ALL TEXT THEM ALL. I DON'T KNOW IF YOU WANT TO TALK. SO WE HAVE A SYSTEM THAT CALLS EVERY RESIDENT. WE HAVE A SYSTEM THAT CALLS EVERY RESIDENT. YOU GUYS PROVIDE THE LIST OF CONTACT INFORMATION. WE SEND IT OUT. NOW, THE ONLY ISSUE WITH IT IS THEY'RE ABLE TO OPT OUT OF CERTAIN THINGS SUCH AS TEXT MESSAGE OR THE CALLS. AND THEN IF YOU OPT OUT ONCE, THAT MEANS YOU DON'T GET ANY OF THE MESSAGES GOING FORWARD. NOW THERE'S A PROCESS WHERE THEY CAN OPT BACK IN FROM THE TEXT MESSAGE THEY ORIGINALLY GOT, BUT THEY HAVE TO DO IT THEMSELVES. WE CAN'T OPT THEM BACK IN. SO. ALL RIGHT. AND LIKE I SAID, THIS IS REALLY, REALLY GREAT FOR LIKE FOR HURRICANE SEASON AND ALSO LIKE FOR FOR THE HOLIDAY SCHEDULE. SO PEOPLE REMEMBER WHAT'S GOING ON. SO THAT'S SO WHAT WE'RE ASKING IS THAT, YOU KNOW, THAT THE RESIDENTS MAKE SURE THAT THE CITY HAS THE CORRECT PHONE NUMBER SO THAT THEY CAN BE PROPERLY NOTIFIED. AND THEN WHY IS GLASS NOT RECYCLABLE? KNOW, THE PROMISE GLASS IS RECYCLABLE. I MEAN, IT'S NOT IT'S NOT THAT IT'S NOT RECYCLABLE. IT IS. BUT THE PROBLEM IS, IS WHEN WE MIX IT WITH ALL OF THE OTHER COMMODITIES IN THE TRUCK AND IT BREAKS WHAT IT DOES, IT ACTUALLY LOWERS THE VALUE OF ALL THE OTHER COMMODITIES BECAUSE OF THE SLIVERS OF GLASS THAT ARE IN THERE. AND AND IF YOU DON'T BREAK IT AND YOU TRY TO RECYCLE IT, IT'S VERY HEAVY. SO, I MEAN, IT'S JUST IT'S WE DON'T YOU KNOW, WE TOOK THAT OUT AT THE VERY BEGINNING KNOWING AND IT'S ALSO THE HEAVIEST PART OF THE RECYCLING AND RECYCLING. AND I'M GOING TO I'M GOING TO LET FULTON COME UP AND TALK A LITTLE BIT ABOUT RECYCLING ALTOGETHER. YOU WANT TO TALK ABOUT WHAT'S HE'S IN CHARGE OF THE MURF IN LAKELAND. SO HE HAS A MUCH BETTER GRASP. SO PART OF THE OTHER ISSUE SO WE WHEN YOU TRANSPORT BY TONS GLASS BEING THE HEAVIEST, IT'S REALLY IT'S ONLY REUSABLE QUALITY IS FOR ROADBED. SO YOU ESSENTIALLY END UP TRANSPORTING VERY HEAVY MATERIAL THAT CAN ONLY BE REUSED AS ROADBED. AND WHEN IT COMES TO THE SORTING EQUIPMENT, YOU CAN KIND OF SEE THE SORTING LINE THERE. THERE'S BEHIND THERE, THERE'S OPTICAL SORTERS, THERE ARE TUMBLERS, CONVEYOR BELTS FOR THERE'S PROBABLY 7 OR 8 VERY EXPENSIVE PIECES OF EQUIPMENT. AND THAT GLASS BREAKS ON THOSE CONVEYOR BELTS. AND YOU CAN IMAGINE HOW THAT ABRADES THE EQUIPMENT AND EVENTUALLY IT BECOMES A MAINTENANCE PROBLEM AND IT WILL DO THE SAME THING TO THE TRUCKS. SO WHEN YOU'RE IN THE BACK OF ONE OF THOSE AUTOMATED SIDE LOADERS, THERE'S A RAM BACK THERE THAT COMPACTS IT AND THAT GLASS GETS ON THE STEEL AND THE BLADE RUNS OVER IT AND IT DESTROYS THE THE THE STEEL IN THE TRUCK AS WELL AS THE THE RAM ITSELF. IT'S JUST THAT ABRASIVE. SO THAT'S IT'S GENERALLY AND THEN WHEN THE LOWEST REST THE COMMODITY VALUE IT JUST IT'S JUST NOT A GREAT THING TO RECYCLE UNFORTUNATELY. AND I KNOW WE USED TO DO IT YEARS AGO, BUT REMEMBER, WE USED TO SEPARATE CLEAR BROWN AND GREEN AND NOW WE PUT IT ALL TOGETHER. SO THAT'S WHAT THAT BECOMES A REAL ISSUE. OKAY. AND THESE ARE SOME NON CONTRACTUAL SERVICES THAT REPUBLIC SERVICES HAS REALLY DONE THAT WE'RE NOT WE'RE NOT RECOMMENDING. I MEAN LIKE THESE, BESIDES THE FACT OF THE SPECIAL COLLECTION THAT WE PICKED UP. AS YOU ALL KNOW, IT WAS A ROUGH START UP BECAUSE WE HAD ABOUT 700 TONS IN THE GROUND THAT WAS LEFT FROM YOUR PREVIOUS HAULER. AND SO WE PUT ABOUT 123 ADDITIONAL ROUTE DAYS OUT THERE, AND WE BROUGHT IN SO MANY EXTRA RESOURCES JUST TO TRY TO GET THE CITY CLEANED UP. IT WAS IT WAS A LOT OF VOLUME. AND WE HAVE SOME EMAILS FROM THE FROM THE PREVIOUS HAULER SAYING WE'RE STILL OUT THERE. WE'RE STILL OUT THERE. BUT THE YOU KNOW, WE HAD STUFF THAT WERE PICKED UP THAT THINGS WERE GROWING ON TOP OF IT. [00:25:03] SO IT WAS IT WAS ROUGH AND THEY AND THE STAFF KNEW IT AND WE KNEW IT, TOO. BUT WE WE WEREN'T QUITE EXPECTING IT TO BE AS BAD AS IT WAS. SO AND ADDITIONALLY, WE HAD DURING THE TRANSITION, WE HAD OFFERED TO DO THE SELECTED CART PROGRAM. WE OPENED IT UP FOR THREE MONTHS FOR YOU TO PICK YOUR CART AND WE CLOSED IT. AND THEN WE IDENTIFIED THE RESIDENTS THAT HAD MULTIPLE CARTS THAT WERE PAYING FOR THE MULTIPLE CARTS. SO WE HAD TO. CART SWAP OUT PROGRAMS. WELL, THIS WAS YOU KNOW, IT WAS FINE. THEY NEVER CALLED. THEY HAD THEIR CART. AND THEN THEY SAW THIS NICE BLUE CART SHOW UP NEXT DOOR AND THEY CALLED AND SAID, WELL, I ORDERED A CART. YOU'RE NOT ON OUR LIST, BUT I ORDERED A CART. AND SO WE DID ANOTHER ROLLOUT. AND THEN ALL OF A SUDDEN THEY WANTED NEW RECYCLED CARTS. AND WE DID ANOTHER ROLLOUT FOR RECYCLING CARTS, WHICH WAS ABOVE AND BEYOND WHAT WE SHOULD HAVE DONE AND WHAT WE WERE SAID TO DO. SO TO DATE, WE HAVE SPENT ABOUT $1.8 MILLION IN CARTS THAT WE HAD NOT ANTICIPATED BUYING, YOU KNOW, BECAUSE WE, YOU KNOW, WE WERE USING THE EXISTING CARTS AND JUST BUYING JUST BUYING CARTS FOR, YOU KNOW, FOR THE PEOPLE THAT NEEDED SMALLER CARTS OR LARGER CARTS. AND THE REASON WE DID THE SELECTED CART PROGRAM IS BECAUSE YOU GUYS WENT FROM ONCE A WEEK TO TWICE A WEEK. SO WE FIGURED, YOU KNOW, AND WE HAD OPTED IN IN OUR INITIAL RFP, WE SAID, WHY DON'T WE JUST GIVE EVERYONE A 95 GALLON CART THIS WAY YOU HAVE ENOUGH CAPACITY AND THEN WE CAN GET ALL THE OTHER CARTS OFF THE STREET. WE STILL HAVE THAT ISSUE. THERE'S STILL PEOPLE THAT HAVE MULTIPLE CARTS. I'M SURE YOUR NEIGHBORS HAVE MULTIPLE CARTS. WE SEE THEM EVERY DAY. SO WE'LL TALK ABOUT THAT IN A MINUTE. BUT THOSE ARE KIND OF THINGS THAT WE HAVE DONE ABOVE AND BEYOND THE CALL OF DUTY FOR WHAT WE WHAT WE SAID WE WOULD DO INITIALLY TO. AND SO THESE WERE LIKE I SAID, THE LAST ONE WAS THE RECYCLING ONE. SO IT JUST SEEMS LIKE FOR THE LAST TWO AND A HALF YEARS AND WE'RE ABOUT READY TO GET CAUGHT UP, WE SHOULD BE CAUGHT UP AT THE END OF THE WEEK WITH EVERYTHING THAT HAS COME OUT. WE'VE HAD SOME CARDS ISSUES AND WE'VE HAD ISSUES WITH SUPPLY CHAINS ISSUE EARLY ON, SO WE SHOULD BE ALL CAUGHT UP BY THE END OF THIS WEEK. SO GOING FORWARD, YOU KNOW YOUR CART, YOU GOT TO TELL ME IF YOUR CART IS REALLY BROKEN OR YOU JUST WANT A NICE BLUE CART OR IF YOU'RE A NEW RESIDENT, YOU GET TO PICK YOUR SIZE CART, YOU KNOW? BUT THE PROBLEM IS A LOT OF PEOPLE LEAVE THEIR CARTS AND THEN THE NEW RESIDENTS COME IN. SO THEY HAVE MULTIPLE CARTS. AND SO WE'LL TELL YOU WHAT WE'RE GOING TO DO WITH THAT AND OUR INITIATIVES FOR 2023 AND 2024. SO WHILE WE'RE ON THOSE CARTS PARDON ME WHILE WE'RE ON THOSE CARTS, I'M A NEW RESIDENT. HOW LONG DOES IT TAKE ME TO GET THAT CART? IT SHOULD TAKE YOU NO MORE THAN FIVE DAYS TO GET THE CART FOR THE CONTRACT. SO A WEEK? OKAY. A WEEK? YEAH. THEY GIVE YOU WE GIVE FIVE DAYS BUSINESS. FIVE BUSINESS DAYS IS WHAT? THE. WHAT THE AGREEMENT SAYS. ANYTHING ABOVE THAT. YEAH. IS UNACCEPTABLE. YEAH. I MEAN BUT WE STILL PICK IT UP. I MEAN THEY CAN, THEY STILL PUT IT OUT ON THE GROUND AND WE'LL STILL PICK IT UP AS WELL. I MEAN IT STILL GETS SERVICE BUT YEAH, SO WE HAVE HAD SOME ISSUES. WE'VE GOT SEVERAL, SEVERAL HOMES COMING UP IN THE NORTHWEST SECTION IN THE SOUTHEAST. SO I JUST WANT YOU GUYS TO START TRACKING THAT BECAUSE THESE THESE HOMES ARE COMING UP REALLY QUICKLY. AND AS YOU KNOW, MR. MORAN, YOU'VE BEEN GRACIOUS ENOUGH TO BE JOHNNY ON THE SPOT. THERE'S BEEN A FEW OF THOSE THAT YOU'VE TAKEN THAT INITIATIVE THAT'S GONE OVER THOSE FIVE DAYS. YES, SIR. AND LIKE SHE SAID, WE HAD ISSUES WITH THE SUPPLIER, BUT WE WERE ABLE TO GET A COUPLE TRACTOR TRAILER LOADS WITHIN THE LAST COUPLE OF WEEKS. THIS LAST TRACTOR TRAILER LOAD CAME IN ON SATURDAY EVENING. AND THAT'S WHY WE'RE GOING TO GET CAUGHT UP BY FRIDAY. BUT THERE HAVE BEEN A LOT OF ACTIONS THAT WERE TAKEN CARE OF WITHIN THE LAST COUPLE OF WEEKS, OVER 1200 ACTIONS TO TO DATE BY THE END OF THE WEEK. IT'S AND I REALLY APPRECIATE EVERY TIME I SENT YOU AN EMAIL BY CLOSE OF BUSINESS THAT DAY, YOU'RE ON IT WHETHER IT'S A SATURDAY OR SUNDAY. AS I GET THOSE IN AND I WANT TO COMMEND YOU FOR THAT PUBLICLY. YOU'VE BEEN JOHNNY ON THE SPOT FOR EVERY TIME I ASK, I SEND THESE EMAILS TO YOU, YOU RESPOND QUICKLY AND AND MOREOVER, THE CUSTOMER SATISFIED. THE CUSTOMER RESPONDS BACK THAT THEY'RE SATISFIED. SO I WANT TO THANK YOU FOR THAT. THANK YOU, SIR. I APPRECIATE THAT. BUT IT'S ALL ABOUT OUR COMPANY. WE'RE ALL ABOUT CUSTOMER ZEAL AND GOING ABOVE AND BEYOND FOR THE CUSTOMER. AND I'VE EMBODIED THAT PERSONALLY AND THAT'S WHY I WORK FOR THE BEST COMPANY IN THE INDUSTRY. COPY THAT. WELL, I'M NOT GIVING YOU A RAISE, SCOTT. I'M. YOU KNOW, I HEAR YOU. YEAH. AND I KIND OF ADD THAT WE'RE GOING TO TRY TO SEE HOW WE CAN GET AHEAD OF THAT AND FIND OUT, YOU KNOW, WHEN THE NEW CEOS COME IN TO KNOW WHAT'S COMING HAPPENING FOR THAT BECAUSE, YEAH, THAT'S THE NORTHWEST. PORTION OF THE AND THE SOUTHWEST ARE THE TWO BIGGEST GROWING AREAS. WE KNOW THAT. YEAH, TREMENDOUSLY. I ACTUALLY WE ACTUALLY HAVE A SUPERVISOR WHO'S FROM SKILLBRIDGE. HE CAME FROM OUR SKILLBRIDGE THAT IS DOING OUR CONTAINER DELIVERY AND HE LIVES OUT IN ONE OF THE AREAS AND HE'S LIKE, YOU KNOW, THIS IS A NEW AREA. YOU KNOW, I'M NOT SURE EVERYTHING'S RIGHT. [00:30:02] SO WE JUST FIGURE THIS OUT. SO HE'S YEAH, SO WE'VE GOT QUITE A FEW OF OUR EMPLOYEES ACTUALLY LIVE HERE IN PALM BAY TOO. WHEN YOU MENTIONED SKILLBRIDGE, IT'S WHAT BRANCH OF SERVICE I HAVE TO ASK. DO YOU REMEMBER HIS NAME? NAVY. HE WAS NAVY. NAVY. OKAY. YES. ACTUALLY, IT WAS FULTON'S IDEA TO TO TO BRING AARON. AND SO AND HE WILL END UP I THINK HE'S WILLING TO BE A SUPERVISOR. HE WILL BE A SUPERVISOR ONCE HE'S OUT OF THE SERVICE WITH US. SO WE'RE VERY LUCKY. OKAY. HURRICANE IAN, HURRICANE AND HURRICANE NICOLE, WE PICKED UP AN ADDITIONAL 320 TONS IN THE MONTH OF OCTOBER, AN ADDITIONAL 227 TONS IN THE MONTH OF NOVEMBER WITH AN AVERAGE TON OVER THE THREE MONTHS BEFORE ABOUT 713. AND THAT'S A LOT OF TONS OF EXTRA WORK FOR US TO DO. AND IN MOST CASES, YOU KNOW, WHEN YOU GO THROUGH FEMA, YOU WOULD IT WOULD BE ON A YARDAGE BASIS, BUT YOU YOU WOULD BE ABLE TO GET REIMBURSEMENT ON THAT. SO WE'LL BE WE'LL DO A MUCH BETTER JOB BECAUSE COMING OUT OF COVID, WE HAVEN'T WE REALLY HADN'T HAD A HURRICANE DURING COVET. SO COMING OUT OF COVID, WE NEED TO GET BACK AND BACK ON TOP OF THINGS WHEN IT COMES TO HURRICANES. SO WE'LL DEFINITELY DO THAT. AND I KNOW YOU'VE HAD SOME ISSUES IN THE PAST. YOU KNOW, WHEN HURRICANES CAME AND YOUR EMERGENCY DISASTER DEBRIS CONTRACTORS COULDN'T GET HERE EITHER IN TIME. I KNOW BECAUSE I'VE HAD CITIES FROM UP HERE CALLING ME TO SEE IF I CAN COME UP HERE, YOU KNOW, DURING SOME OF YOUR LARGER HURRICANES. SO WHAT WE CAN WORK THROUGH THAT WITH THE CITY, TOO, ON THAT. OKAY. BUT THIS WAS THIS WAS A LOT OF EXTRA WORK ON THE WEEKENDS JUST TO GET THIS STUFF OFF THE GROUND. AND THEN THESE ARE OUR INITIATIVES AND WE'RE GOING TO TRY TO CONTINUE TO EDUCATE THE RESIDENTS IN REGARDS TO THE THE CONTRACTOR TREES. AND LIKE I SAID, WE'RE ASKING CODE ENFORCEMENT TO, YOU KNOW, PARTNER UP WITH SCOTT AND THE SUPERVISORS TO TO COME IN AND KIND OF LET'S THE MORE WE EDUCATE THEM, I THINK THE BETTER IT WILL BE. HOPEFULLY BY, YOU KNOW, IN A COUPLE OF YEARS WE'LL HAVE IT DOWN TO A SCIENCE AND NEW PEOPLE WILL NEED TO UNDERSTAND THAT. BUT, YOU KNOW, AND WE HAVE PLENTY OF THESE BROCHURES THAT WE CAN GIVE TO THE WELCOME PACKAGE FOR THEM, TOO. AND THAT'S LIKE I SAID, IT'S ALSO ON OUR WEBSITE AND I THINK IT'S A LINK ON YOUR WEBSITE TO GO TO OUR WEBSITE TOO. WE HAVE SOME SOME AREAS THAT WE'VE IDENTIFIED AT THE BEGINNING OF THE CONTRACT THAT WERE THE WAY YOUR YOUR CODE READS IS IT'S THREE UNITS OR LESS OR MORE IS CONSIDERED COMMERCIAL. AND SO YOU HAVE SOME UNITS THAT ARE FOUR AND MORE THAT ARE BEING CHARGED, COMMERCIAL PRICES THAT SHOULD REALLY BE MULTIFAMILY PRICES. AND SO I MET WITH YOUR STAFF THIS WEEK. WE WALKED THE PROPERTY. IT'S IN PINE RIDGE. IT'S RIGHT BEHIND THE ABC OFF OF BABCOCK. AND IT'S IT'S GOT SOME CHALLENGES THERE. THERE'S A LOT OF ILLEGAL DUMPING THERE AND STUFF LIKE THAT. SO WE'RE GOING TO TRY TO WORK THROUGH THAT. WE ENDED UP JUST NOT NOBODY'S PAYING. NOBODY'S BEEN PAYING FOR TWO AND A HALF YEARS. SO WE GOT TO FIGURE OUT HOW TO HOW TO GET THEM, GET THEM ON ON THE THE ROLLS, WHETHER THEY'RE GOING TO BE BILLED BY YOU OR BILLED BY US, BUT HOW TO FIGURE OUT HOW TO DO THAT. AND SO WE'RE GOING TO BE WORKING ON THAT. AND THESE ARE THIS IS A LARGE CONTRACT. SO THINGS LIKE THAT JUST NORMALLY HAPPEN. PEOPLE YOU KNOW, I FOUND A CONTRACT THAT I'VE HAD FOR 35 YEARS AND WE HAVE FIVE COMMUNITIES THAT HAVEN'T HAVEN'T BEEN ON THE ON THEIR TAX ROLLS FOR TEN YEARS, AND WE'VE BEEN SERVICING THEM. SO IT HAPPENS. AND THEN THE OTHER ONE IS THE GROWTH WE KNOW. I MEAN, WE STARTED OUT AT LIKE 45,000. I SENT OUT ALMOST 48,000 MAILERS ALREADY IN TWO AND A HALF YEARS. WE HAD, I THINK, 372 NEW HOMES IN JANUARY AND FEBRUARY. THEY CAME ON BOARD. SO I THINK WHAT WE'RE WE WILL WE WE'RE GOING TO GET TO THE POINT WHERE WE'RE GOING TO NEED TO REROUTE. AND SO THAT'S GOING TO HAPPEN AND THAT'S GOING TO HAPPEN PROBABLY SOONER THAN LATER AS THAT'S HOW FAST THIS WE'RE GROWING BECAUSE WE WE BUILT THE ROUTES FOR SOME GROWTH, BUT A LOT OF IT IN THE SOUTHWEST PART OF THE COUNTY, WE'RE NOT REALIZING THAT MUCH IN THE NORTHWEST. SO WE'RE GOING TO NEED TO BALANCE THE ROUTES TO MAKE SURE THAT WE DO THAT. SO SO WE'LL COME JOHNSON IT ALL HAS TO BE APPROVED THROUGH THE CONTRACT, THROUGH THROUGH THE CITY MANAGER'S OFFICE ON ON THAT. BUT WHEN WE GET TO THAT POINT, WE'LL DO THAT. AND THEN WE HAVE WE WERE TRYING TO DO A CART AUDIT AT THE VERY BEGINNING AND THE IDEA WAS JUST GETTING THE STUFF OFF THE GROUND AND WE NEVER REALLY GOT AROUND TO DOING IT. SO THIS YEAR WE REALLY WANT TO SIT DOWN AND TRY TO FIGURE OUT AND SCOTT WILL TELL YOU A LITTLE BIT MORE ABOUT HOW YOU WANT TO DO THAT. BUT HE HAS A REAL PROCESS INVOLVED ON HOW WE'RE GOING TO ACTUALLY CONDUCT THIS ROUTE AUDIT. SO YOU WANT TO TALK ABOUT THAT. ABSOLUTELY. SO THE AUDIT, WE'RE GOING TO HAVE EXTRA PERSONNEL GOING WITH THE DRIVERS SELECTING THEIR ROUTES THROUGHOUT THE WEEK AND ACTUALLY VISIBLY COUNTING CARTS AND THE EXTRA CARTS THAT THE CUSTOMERS HAVE JUST SO WE CAN GET AN INVENTORY OF WHAT'S OUT THERE AND SO WE CAN GET AN ACCURATE NUMBER TO YOU GUYS AND LET YOU KNOW WHAT WHAT WE'RE SEEING AND WHAT WE'RE COLLECTING. THANK YOU. THANK YOU. [00:35:01] WE DID INITIAL PICKING UP OF CARDS, BUT THAT DIDN'T THAT WASN'T A LOT REALLY. AT THE BEGINNING. WE TRIED TO DO THAT WITH THE MULTIPLE CARDS AND PEOPLE DON'T WANT TO GIVE UP THEIR CARDS. I DON'T KNOW WHAT THEY'RE USING THEM FOR, BUT THEY DON'T WANT TO GIVE UP THE CARDS. SO AND A LOT OF THEM ARE YOUR CARDS OR YOUR OLDER CARDS THAT PRIOR TO THE CONTRACT. AND THEN WE HAVE SOME TRUE UP ON DELINQUENT BILLING THAT YOU GUYS DO. YOU BILL THROUGH THE WATER BILL AND THEN YOU SHUFFLE THE WATER AND THEN THEY PAY THE BILL. SO WE WE NEED TO TRUE THAT UP. AND THAT'S MORE OF A JUST A BILLING SITUATION THAT I'M GOING TO SIT DOWN WITH OUR OUR ACCOUNTING DEPARTMENT AND THE CITY AND WE'LL WORK THAT THROUGH. BUT THESE ARE JUST SOME TRUE UP THINGS THAT WE NEED TO TALK ABOUT. AND THEN I WAS TALKING TO A WOMAN THE OTHER DAY WHEN I WAS UP HERE. SHE WANTS ME TO COME TALK TO THE HOMEOWNERS ABOUT WHY WE CAN'T RECYCLE GLASS. AND I SAID I'D BE MORE THAN HAPPY TO DO THAT. SO IF YOU'RE OUT AND ABOUT AND YOU NEED ME TO COME AND SPEAK TO HOMEOWNERS ASSOCIATIONS OR CONDO ASSOCIATIONS, JUST LET ME KNOW AND I CAN SET THAT UP AND WE CAN DO THAT. AND WE DO TOUCH A TRUCK. EVENTS, AS YOU SAW WHAT WE DID THE OTHER DAY. AND, YOU KNOW, WE CAN GO INTO SCHOOLS AND TALK ABOUT RECYCLING TOO. SO THOSE ARE JUST BASICALLY SOME OF THE THINGS THAT WE WOULD LIKE TO DO. AND I'M SURE THE CITY HAS INITIATIVES THAT THEY WANT TO SIT WITH US AND WE'LL BE MORE THAN HAPPY TO TO WORK WITH THEM ON THAT. AND THEN THIS IS ACTUALLY THIS IS THE COOLEST THING I WANTED TO TELL YOU. I WANT SCOTT TO COME UP AND TALK ABOUT THIS. THIS IS A NEW UPGRADE THAT WE'VE GOT IN OUR SYSTEM. WE'RE ACTUALLY WE'RE QUITE ANTIQUATED IN MANY YEARS AGO, AND WE'VE REALLY BECOME VERY AUTOMATED. AND SO I'LL LET SCOTT EXPLAIN WHAT THIS NEW RISE PROGRAM IS. THANK YOU, JOANNE. SO OUR RISE PROGRAM, WE WENT FROM THE ANTIQUATED WAY OF PAPER ROUTES TO EVERYTHING GOING DIGITAL. EVERYTHING ON OUR PLATFORM IS DIGITAL. EVERYBODY HAS A TABLET INSIDE THEIR TRUCK. THEY HAVE A LIST OF CUSTOMERS. THEY SERVICE THEIR ROUTES THROUGH THE ACTUAL TABLET. IT'S NOT THROUGH A PAPER ROUTE. YOU KNOW, THINGS GETTING DIRTY, BLOWN AWAY OUT THE WINDOW. THEY ACTUALLY HAVE A TABLET INSIDE MOUNTED INSIDE THE TRUCK TO TO LET THEM KNOW WHICH CUSTOMERS ARE SERVICEABLE, WHAT THE AMOUNT OF CUSTOMERS, WHICH AMOUNT OF CUSTOMERS THEY'RE SERVICING PER DAY. AND EVERYTHING IS IS ON OUR DASHBOARD TO LET US KNOW, YOU KNOW, THE PARTICIPATION OF THE OF THE ACTUAL ROUTE AND HOW MANY CUSTOMERS ACTUALLY COLLECTED. AND IT'S ALL IT'S ALL DIGITAL. SO WE WENT FROM PAPER TO SUSTAINABILITY ON THE DIGITAL SIDE. THAT'S EXCITING BECAUSE I'VE BEEN DOING THIS FOR 30 YEARS AND I WAS ALWAYS WONDERING WHEN THAT WAS GOING TO HAPPEN. YOU KNOW, I MEAN, THEY HAVE TO MARK IT OFF WITH A PENCIL. I FINISHED THIS, I FINISHED THIS, I FINISHED THIS. SO THAT'S ALL I HAVE AT THIS POINT. I JUST WANT TO OPEN IT UP FOR THESE ARE JUST SOME AWARDS THAT WE HAVE WON ON A NATIONAL BASIS. ONE OF THE GREATEST PLACES TO WORK. WE LOVE WORKING FOR REPUBLIC SERVICES. IT IS A GREAT PLACE TO WORK. WE'VE WON A LOT OF SUSTAINABILITY AWARDS THROUGHOUT THE UNITED STATES AND VERY PROUD OF OF WHO WE ARE AND WHAT WE STAND FOR AND WHEN WE CALL OURSELVES SUSTAINABILITY IN ACTION. SO ANY OTHER QUESTIONS? SO FIRST I'LL KICK IT OFF BY SAYING THANK YOU FOR EVERYTHING THAT YOU DO. I ALSO WANTED TO THANK YOU FOR YOUR PARTICIPATION IN THE SUSTAINABILITY BOARD. THAT EVENT WAS REALLY SUCCESSFUL. I LOVE WHAT YOU WERE DOING AND ENGAGING WITH OUR YOUTH, WITH OUR CHILDREN, GIVING THEM THAT TYPE OF INFORMATION REGARDING RECYCLING AND AND YOU MADE IT FUN BECAUSE YOU GAVE OUT THESE LITTLE CONTAINERS WITH ALL THE RECYCLED RECYCLE BINS WITH THE TRUCKS. SO I WANTED TO JUST THANK YOU FOR THAT. AND SCOTT, I REALLY MEAN THIS. WHEN THE CITIZENS REACH OUT TO COUNSEL, THEY ARE AT A LEVEL OF FRUSTRATION THAT'S BEYOND WHAT WE COULD EVEN IMAGINE. AND YOU TAKE THAT TO HEART BECAUSE YOU RESPONDED TO ME ON A SUNDAY AFTERNOON. AND THE CUSTOMER WAS SATISFIED. IT TOOK A LOT FOR THAT RESIDENT TO ACTUALLY SEND THAT EMAIL, AND YOU COULD TELL BY THE TONE OF THE EMAIL. AND FOR YOU TO COME JOHNNY ON THE SPOT AND TAKE CARE OF IT IMMEDIATELY. I CAN JUST TELL YOU THAT MEANS THE WORLD TO TO US UP HERE ON THIS DAIS BECAUSE YOU TOOK THAT INITIATIVE. SO I WANTED TO AGAIN, COMMEND YOU FOR THAT. AND THAT WASN'T THE FIRST TIME THAT YOU'VE DONE IT. SO YOU'VE REALLY STEPPING UP TO THIS ROLE. I REALLY APPRECIATE YOUR HARD WORK WHEN IT COMES TO OUR RESIDENTS AND THE LEVEL OF FRUSTRATION THAT THEY HAVE EXPERIENCED, WHETHER IT'S A CART OR THEY FAIL TO PICK UP FOR WHATEVER REASON, WE MISS AROUND. YOU'RE JOHNNY ON THE SPOT WITH THAT. I WANTED TO TALK A LITTLE BIT OR ASK A LITTLE BIT ABOUT THE LAND CLEARING ISSUES. AND I WANTED TO GIVE YOU KIND OF LIKE ANOTHER PERSPECTIVE, RIGHT? SO WE UNDERSTAND THAT IF I CUT THE TREES MYSELF, YOU GUYS WOULD PICK THAT UP. [00:40:06] BUT FROM WHAT I'M HEARING IS THERE ARE BUSINESSES OUT THERE THAT ARE. DOING THE JOB. NOT. CHARGING FOR PICKING UP THE MERCHANDISE OR THE DEBRIS IN THIS CASE. RIGHT. AND GIVING THEM A CERTAIN PRICE AND JUST LETTING THE CUSTOMER KNOW, JUST PUT IT OUT ON THE CURB AND THEY'LL TAKE IT. IS THAT WHAT'S GOING ON? SO SO I'M NOT SURE ABOUT THE PRICING AND WHAT THE THE AGREEMENT THAT THEY HAVE WITH THE ACTUAL RESIDENT. BUT YES, YOU HAVE PEOPLE WITH COMPANIES COMING IN, CUTTING DOWN THE TREES AND PUTTING IT AT THE CURB, ASKING US TO GO OUT THERE AND AND PICK IT UP FOR THEM AND DISPOSE OF IT. OKAY. SO PART OF THAT, YOU KNOW, SOME OF THESE VENDORS OR TREE COMPANIES THAT DO THIS, IT'S A IT'S A BALANCED LINE BECAUSE THEY SHOULD BE HAULING IT. CORRECT. BUT THE ORDINANCE PER PER YOUR ORDINANCE THEY HAVE. BUT THE RESIDENT THE RESIDENT DOESN'T KNOW ANY BETTER. RIGHT. SO THEY'RE JUST LEAVING IT OUT THERE. WHAT I'VE ALSO NOTICED AND I GUESS THIS IS FOR DISCUSSION, YOU KNOW, FOR US COUNCIL IS YOU MENTIONED ILLEGAL DUMPING. IT'S IT MAY NOT BE PROFITABLE FOR THESE SMALL BUSINESSES. RIGHT. TO TO ACTUALLY HAUL IT OFF. I DON'T KNOW WHAT THE REASON IS. YOU MENTIONED THEY GET CHARGED. DO YOU GET DO YOU THINK THEY GET CHARGED? NO. AT THE LANDFILL DISPOSAL DISPOSAL IS PRETTY PRETTY MUCH FREE HERE IN THE IN THE COUNTY AS FAR AS I KNOW. COULD IT BE A MISCONCEPTION THAT THEY'RE GETTING CHARGED OUT OF THAT OR THEY DIDN'T WANT TO? THEY JUST DON'T WANT TO DRIVE IT UP TO SARNO TO. BUT WHEN WE SAY THE ILLEGAL DUMPING IS WHAT THEY'RE DOING IS THEY'RE CUTTING DOWN THE TREE AND THEN THEY'RE PUTTING IN AT THE VACANT LOT ACROSS THE STREET. AND THEN THE NEIGHBORS CALL AND SAY, HEY, THIS, YOU HAVEN'T PICKED THIS UP IN THREE WEEKS AND IT'S A VACANT LOT AND WE DON'T PICK UP VACANT LOT. AND THAT'S WHAT DISAPPOINTS ME BECAUSE I'VE SEEN MATTRESSES OUT THERE, GENTLEMEN, AND I'VE SEEN AND WE HAVE TO DO OUR DUE DILIGENCE. AND TO THAT POINT, I JUST WANTED TO. WHAT ELSE DO YOU SUGGEST? HOW DO YOU EDUCATE MORE? WHAT WHAT OTHER MECHANISMS? I DON'T KNOW IF WE COULD DO BUSINESS TAX RECEIPTS, MA'AM, BECAUSE MOST OF THESE TREE COMPANIES PROBABLY ARE NOT BASED IN THE CITY. CORRECT. BUT WE NEED TO REALLY START TO HONE IN ON THIS GENTLEMAN, BECAUSE WHAT I SEE IS THE RESIDENTS JUST DON'T UNDERSTAND WHAT WHAT'S GOING ON. THEY'RE JUST GOING TO PAY THE AMOUNT OF MONEY TO GET IT DONE AND JUST LEAVE IT OUT IN THE FRONT. YEAH. I MEAN, SO WHAT WHAT ELSE WOULD YOU SUGGEST? WELL, IN MOST CASES THEY'VE ALREADY DONE IT. LIKE I HAD THIS ELDERLY WOMAN SAYING, NO, I DID IT MYSELF. I SAID, NO, THERE'S NO WAY BECAUSE I CAN'T DO THAT. BUT YOU KNOW WHAT I MEAN? LIKE I SAID, CODE ENFORCEMENT HAS A LOT WOULD BE A GREAT HELP FOR US IS TO PARTNER WITH CODE ENFORCEMENT BECAUSE THEY SEE THESE I MEAN, THEY SEE THEM DRIVING AROUND. AND WE WHAT OUR SUPERVISORS HAVE DONE IN THE PAST IS, IS THEY'RE TAKING A PICTURE OF THE LANDSCAPING COMPANY THAT'S CUTTING DOWN THAT TREE RIGHT THERE. AND THEN THEY, YOU KNOW, THEY'LL TAKE A PICTURE OF WHO THE COMPANY IS. SO WE NEED HELP FROM YOU GUYS SAYING, GUYS, YOU JUST CAN'T COME IN FROM ANOTHER TOWN AND JUST START CUTTING DOWN TREES. AND THIS IS GOING TO START LIKE TO TO REALLY REV UP IN THE NEXT MONTH BECAUSE EVERYBODY'S GOING TO CLEAN UP AND GET READY FOR HURRICANE SEASON. SO WE'RE GOING TO SEE A LOT MORE OF THAT. MAYOR. YES, MA'AM. IF I MAY ADD, ONE OF THE THINGS WE'VE BEEN WORKING WITH REPUBLIC ON IS FOR THEM TO REALLY RATCHET UP THEIR COMMUNICATION EFFORTS. SO THIS IS THE FIRST TIME IN THE ANNUAL BROCHURE THAT THEY PUT THAT INFORMATION ABOUT THE LAND CLEARING CONCERNS. SO THAT WAS KIND OF A GOOD FIRST STEP. OTHER THINGS WE'VE TALKED ABOUT THAT THEY MAY BE PURSUING IN THE FUTURE IS USING SOME OF THEIR TECHNOLOGY METHODS TO SEND US INFORMATION THAT WE CAN THEN SHARE ON FACEBOOK AND THINGS LIKE THAT. YOU KNOW, THE REMINDER MESSAGES ABOUT THINGS AS WELL AS THE IDEA OF PUTTING THAT ON THE MICROSITE AND MAKING SURE THAT'S FRONT AND CENTER AT ALL TIMES. AND THEN LASTLY, WE'VE DONE A LITTLE BIT OF THIS IN THE PAST, BUT THE IDEA OF USING UTILITY BILLS TO DO INSERTS, YOU KNOW, WHATEVER FORMS OF COMMUNICATION, WE CAN GET IT OUT FREQUENTLY THROUGHOUT THE YEAR TO REMIND PEOPLE BECAUSE THAT'S SUCH AN ISSUE FOR THEM. YOU KNOW, WE'VE ENCOURAGED THEM TO TO PARTNER WITH US ON DOING MORE OF THAT AND SENDING US THEIR CONTACT CONTENT SO WE CAN SHARE IT THROUGH OUR PLATFORMS AS WELL. I'M GLAD YOU MENTIONED THAT, MA'AM, BECAUSE I LOVE THE INSERTS ON UTILITIES. NOW WE HAVE SEVERAL THEY HAVE SEVERAL CUSTOMERS THAT DON'T HAVE UTILITIES. CORRECT. SO HOW DO WE HOW DO WE TRACK THOSE INDIVIDUALS? AGAIN, THE CHALLENGE THAT WE THEY'VE TALKED ABOUT AND WE'VE HAD IS COMMUNICATING WITH THE CUSTOMERS WHEN THEY'VE OPTED OUT, FOR EXAMPLE, BECAUSE WHEN YOU START YOUR UTILITY ACCOUNT WITH THE CITY, WE HAVE A PHONE NUMBER FOR YOU. IF IF YOU'VE NOT REGISTERED WITH THE UTILITY DEPARTMENT, THEN IT'S VERY DIFFICULT TO GET THAT INFORMATION FROM YOU, ESPECIALLY IF YOU'RE A RENTER. [00:45:02] YOU KNOW, YOU'RE YOU DON'T OWN THE PROPERTY, THEN WE DON'T HAVE YOUR CURRENT CONTACT INFO. THAT'S GREAT. SO JUST SO THAT I HAVE AN IDEA OF HOW THIS IS WORKING, I DON'T HAVE UTILITIES. I MOVE IN, I CONTACT THEM DIRECTLY, REPUBLIC SERVICES DIRECTLY TO GET MY CART. YOU ALWAYS CONTACT US. SO THE CITY IS THE FIRST LINE OF STARTING SERVICE AT ALL TIMES. IT'S THE REST OF THE CUSTOMER SERVICE ISSUES THAT THEY HANDLE. SO AN ISSUE WITH A MISSED PICKUP OR THINGS LIKE THAT THAT GOES THROUGH REPUBLIC. BUT YEAH, WE START OUT WITH WHAT WE HOPE IS GOOD CONTACT INFORMATION AT THE VERY BEGINNING, BUT AS TIME GOES BY, YOUR NUMBER CHANGES. YOU'VE OPTED OUT WHATEVER IS AS LONG AS WE CAN KEEP GETTING THAT MESSAGE OUT TO PEOPLE, GIVE US YOUR NEW CONTACT INFORMATION. IF THEY'RE WILLING TO DO THAT, THEN WE CAN PUT THOSE MESSAGES OUT TO THEM CONSTANTLY. SO HOW DO I PAY? DO I PAY THE CITY FOR REPUBLIC SERVICES? YOU DO? HAPPY? ALL RIGHT. I'M TRACKING WHETHER YOU'RE A QUARTERLY STORMWATER BILL THAT ALSO HAS REPUBLIC OR YOU'RE A MONTHLY UTILITY BILL. COPY THAT, MA'AM. ALL RIGHT. THANK YOU, MA'AM. SO. SO TO ANSWER YOUR QUESTION, I THINK IT COMES DOWN TO EDUCATION. IT COMES DOWN TO EDUCATION, EDUCATING THE NEW RESIDENTS THROUGH THE MAILERS THAT WE'RE SENDING, THROUGH THE MICROSITE AND PARTNERING WITH, YOU KNOW, THE THE CITY TO MAKE SURE THAT WE'RE GOING OUT THERE AND BEING PROACTIVE ABOUT THESE SITUATIONS, ALONG WITH TALKING TO THE CUSTOMER THEMSELVES. YOU KNOW, I HAVE SUPERVISORS THAT ARE OUT THERE. I'M OUT THERE. AND WHEN WE SEE THESE SITUATIONS, WE TALK TO THE CUSTOMER, WE GO TO THEIR HOUSE, KNOCK ON THEIR DOOR, INTRODUCE OURSELVES AND ACTUALLY LET THEM KNOW WHAT THE ACTUAL REGULATIONS ARE. SO EDUCATION IS DEFINITELY THE KEY TO THIS AWESOME. AND JUST I JUST WANT TO ROUND THIS OUT, MA'AM, WE RECEIVED AN EMAIL, I DON'T WANT TO MENTION THE INDIVIDUAL'S NAME, FULL NAME, BUT THE NAME IS MICHAEL, RIGHT? THERE ARE MANY MICHAEL'S OUT THERE. I'M NOT GIVING THE LAST NAME. AND I WANTED TO TIE IN THAT SO THAT MR. MORAN KNOWS TO KEEP AN EYE ON, BECAUSE APPARENTLY HIS TESTIMONY IS THAT THIS IS AN ONGOING ISSUE WHERE HE LIVES. YES, EVERYONE IS LOOPED THE TEAM IN ON REPUBLICAN STAFF. WE'RE ALL AWARE. ALL RIGHT. THANK YOU, MA'AM. UH COUNCILMAN. JOHNSON. THANK YOU, MAYOR. AND I APPRECIATE COUNCIL STAFF AND REPUBLIC FOR THIS WORKSHOP BECAUSE FOR ME, THE MAIN PURPOSE WAS FOR EDUCATIONAL PURPOSES. WE'RE THREE YEARS IN ON THE CONTRACT AND NEWARK, NEWER COUNCIL, NEWER STAFF AND NEWER RESIDENTS. SO I WANT TO MAKE SURE WE'RE ALL ON THE SAME PAGE FOR THIS TEN YEAR, TEN YEAR RELATIONSHIP, BECAUSE THAT'S WHAT IT IS. IT'S A TEN YEAR RELATIONSHIP AND WE'LL SEE WHERE IT GOES AFTER AFTER THOSE TEN YEARS. BUT I THINK IT'S IMPORTANT THAT WE HAVE THOSE EDUCATIONAL COMPONENTS PUT TO IT WHERE, LIKE I'VE MET WITH YOUR STAFF, I WENT TO REPUBLIC AND THEY WERE TELLING ME LIKE, HEY, IF YOU CAN ALSO EDUCATE THE RESIDENTS NOT TO PUT THE CART TOO CLOSE TO THE MAILBOX BECAUSE IT'S HARD FOR US TO PICK UP. SO THERE'S EDUCATIONAL COMPONENTS FROM BOTH SIDES FOR US TO LEARN. SO MY ONLY QUESTION IS, BECAUSE IT'S PROBABLY ONE OF THE MAIN EMAILS THE MAYOR GETS AS WELL FOR RESIDENTS OUT THERE, UM, WHICH I DON'T MIND IF THEY COME TO ME, BUT INSTEAD OF COMING TO ME, IF WE HAD A RESIDENT RIGHT NOW THAT NEEDS TO REQUEST A CART OR NEEDS TO REQUEST TRASH PICKUP, WHAT IS THE PROPER CHAIN OF COMMAND OR A WAY FOR THEM TO DO SO INSTEAD OF GOING TO THE MAYOR TO GO TO SCOTT? AND SO IF YOU COULD JUST WALK US THROUGH THAT. THAT WAY WE CAN BETTER EDUCATE AS AMBASSADORS, BETTER EDUCATE THE RESIDENTS AS WELL, TOO. SURE, THEY ARE TO CALL THE CUSTOMER SERVICE LINE BECAUSE THAT IS THE ONLY WAY WE CAN TRACK THE CALLS. IF YOU CALL SCOTT SCOTT'S ON THE ROAD, YOU CALL ME. WE'RE ON THE WAY. WE'RE NOT GOING TO TRACK THAT, PERSON SAID. BUT IF THEY CALL AND THEY SAY THEY DIDN'T GET WHAT THEY WANTED AND THEY DIDN'T HAPPEN, I CAN TAKE THEIR PHONE NUMBER AND THEN WE CAN AND WE CAN AT THE AT THE CUSTOMER SERVICE CENTER, THEY CAN PULL UP THE CALL AND THEY CAN LISTEN TO THE CALL AND FIND OUT EXACTLY WHAT HAPPENED TO THE CALL. SO WE REALLY WANT EVERYONE TO CALL THE CUSTOMER SERVICE LINE TO ORDER CONTAINERS OR TO DO ALL OF THAT, BECAUSE THAT IS THE ONLY WAY WE CAN REALLY TRACK IT PROPERLY FOR WHAT THE CITY NEEDS OR HAS HAS REQUIRED FOR US FOR FOR FOR REQUESTS AND SO FORTH. WHERE CAN THEY FIND THE CUSTOMER SERVICE PHONE NUMBER? IT'S EVERYWHERE. IT'S ON THE BROCHURE. IT'S ON THE TRUCKS. IT'S. MICROSITE. IT'S ON THE MICROSITE, BUT IT'S ON HERE. WE ACTUALLY PUT IN WE PUT TWO DIFFERENT NUMBERS IN HERE. ONE IS THE CITY OF PALM BAY. FOR ONE, THEY NEED TO START SERVICE AND IT'S IN RED DOWN HERE. SO IT'S (321) 989-6030. AND I WILL SAY I GOT THE BROCHURE AND THIS IS MY FAVORITE BROCHURE. IT WAS VERY WE TALK ABOUT EDUCATION. I LOVE THESE BROCHURES AND I'VE SEEN AND HEARD A LOT MORE FEEDBACK, POSITIVE FEEDBACK FROM RESIDENTS ABOUT THESE BROCHURES. [00:50:02] SO I LOVE THE CHANGE THAT WE'RE MOVING TOWARDS AND I JUST WANT TO ENCOURAGE IT AS WELL. SO THANK YOU GUYS FOR THIS PRESENTATION. AND, AND YOU KNOW, AS IF WE NEED TO, TO DO OTHER THINGS WE DO. BUT THE CART PLACEMENT IS HERE AGAIN, WE PUT IT HERE. SO, I MEAN, THAT WAS ANOTHER THING THAT YOU HAD SAID. SO YEAH, WE'RE JUST AND WE TRY TO MAKE IT. WE SHOW PICTURES HERE OF TREE TRIMMING COMPANIES AND PRESSURE TREATED WOOD. SO I THINK A LOT OF IT IS MORE NOW SOMEBODY ASKED ME IF WE HAD IT IN SPANISH AT THE AT THE AND WE DON'T. AND IF IT'S SOMETHING THAT YOU WANT US TO DO, IT'S FINE. BUT WE NOT GOING TO SEND IT OUT. WE COULD PROBABLY PUT A SPANISH VERSION ON OUR MICROSITE IF THAT IF THAT WOULD WORK. BUT WE CAN GET THAT TRANSLATED INTO SPANISH. WELL, MA'AM, IF YOU'RE GOING TO GO TO THAT EXTENT, MAYBE CREOLE WOULD BE AND DEPUTY MAYOR, MAYBE CREOLE. IF YOU'RE GOING TO DO THAT IN ONLINE, PERHAPS CREOLE, MIGHT WE HAVE A GROWING POPULATION WITHIN OUR CITY THAT YOU MIGHT WANT TO CONSIDER THAT AS WELL? YEAH, IF YOU'RE DOING ONE, LET'S YEAH, BUT WE LIKE TO SEND THEM OUT LIKE ON AN ON A THESE COSTS $45,000. I GET THAT OUT. I'M JUST SAYING ONLINE I DON'T WANT TO SEND THEM OUT TO PEOPLE WHO DON'T SPEAK CREOLE BUT I THINK WE COULD, WE COULD DEFINITELY TRY TO MRS. JOANNE, WE'RE NOT WE'RE NOT TELLING YOU TO PRINT THIS. WE'RE SAYING IF YOU'RE DOING ONLINE, OKAY, I THINK IT'D BE BETTER IF YOU JUST DID THAT. WE CAN DEFINITELY CONSIDER THE CREOLE POPULATION AS WELL. YES, SIR. THAT'S ALL WE'RE SAYING. WE'RE NOT MANDATING ANYTHING, MA'AM. WE'RE NOT SAYING. BUT WE'RE JUST GIVING YOU ANOTHER IDEA. RIGHT. OKAY. THAT'S GREAT, DEPUTY MAYOR. THAT'S YOUR CUE. NOW, IF YOU CAN ABSOLUTELY CARRY ON. THANK YOU, MAYOR. FULTON. FULTON, FULTON SMITH, THANKS SO MUCH. RESIGNATION, I THINK. I YOU KNOW, IT'S VERY, VERY INFORMATIVE. VERY GOOD. AS I MENTIONED EARLIER, AND I MET EVERY BIT OF IT. BUT BUT THE MAYOR ACTUALLY CONFIRM IT. I KNOW ALL EXPERIENCE, PAST EXPERIENCE WITH MR. CONRAD WAS VERY GOOD AS WELL. WHENEVER WE REACH OUT, YEAH, IT'S WITHIN 24 HOURS WE GET AN ANSWER. SO. AND GRANTED, IT WORKS GREAT THAT WAY, BUT IT SHOULD GET TO THAT EXTENT FOR SERVICE. BUT AND I KNOW GREAT IMPROVEMENT OVER THE LAST TWO YEARS SINCE WE'VE BEEN ON THIS DAIS. THE THE WE'VE VISIBLY SEEN HOW THE YOU KNOW THE DECREASE OF OF COMPLAINTS OR SO ON AND SO FORTH. SO THAT MEANS THERE'S A REAL EFFORT OF YOU GUYS DOING THE RIGHT THING AS FAR AS YOUR SERVICE IS CONCERNED. I WANT TO CHANGE IT UP A LITTLE BIT. ONE OF THE THING THAT'S IMPORTANT, VERY IMPORTANT FOR ME IS YOU GUYS TALK ABOUT SUSTAINABILITY AND BEING SOCIALLY RESPONSIBLE AS WELL AS A COMPANY, AND THAT TELLS YOU YOU LOOKED AT ANY 500 FORTUNE 500 COMPANY. YOU KNOW HOW WELL THEY DO, HOW SOCIALLY RESPONSIBLE THEY ARE TO THEIR COMMUNITY TO SERVE AND THEIR THEIR FOLKS, THEIR WORKERS AND THE FOLKS THAT THEY SERVE. SO WE TALKED ABOUT THAT SUSTAINABLE SUSTAINABILITY ASPECT QUITE A BIT AS FAR AS BEING SOCIALLY RESPONSIBLE. WOULD YOU GUYS GIVE ME SOME TANGIBLES IN TERMS OF WHAT HAVE YOU GUYS DONE FOR PALM BAY? WELL, QUICK. AND I'D LIKE TO, ON YOUR WEBSITE, INVESTING IN THE COMMUNITIES WHERE OUR EMPLOYER EMPLOYEES I'M SORRY, GIVE ME A SECOND. INVESTING IN THE COMMUNITIES WHERE OUR EMPLOYEES AND CUSTOMERS LIVE AND WORK IS VITAL. THAT'S WHY OUR CHARITABLE GIVING PLATFORM REVOLVES AROUND SUSTAINABILITY, NEIGHBORHOOD REVIVAL, REVITALIZATION, THE DIRECTLY SUPPORT PEOPLE PLACES AND SEE THE REST. BUT CAN YOU SURE SUPPORT THIS? GIVING ME SOME TANGIBLE WHAT HAVE YOU GUYS DONE? OKAY, SO PALM BAY. OKAY. SO AS A NEW CONTRACT WHERE WE'RE JUST GETTING GET OUR FEET, BUT WE HAVE OBVIOUSLY DONE THE THE MAYOR'S GALA THE LAST TWO YEARS. WE ARE MEMBERS OF THE I'M ON THE BOARD OF DIRECTORS OF THE PALM BAY CHAMBER OF COMMERCE. SO WE DID THE FIRST YEAR WE WE WERE THE MAIN SPONSOR FOR THE THE MULTICULTURAL EVENT AND WE DID THE SYMPOSIUM. AND THIS YEAR WE'RE GOING TO BE WHEN THE MAIN SPONSOR FOR THE MAYOR'S BREAKFAST AND STUFF LIKE THAT. AND THE REASON WE DO THAT IS BECAUSE THE THE BUSINESS COMMUNITY. AND THEY HAVE TO USE US, TOO, JUST LIKE THE RESIDENTS. SO, YOU KNOW, AND THEY ACTUALLY PAY MORE BECAUSE THEY KIND OF HELPS, YOU KNOW, KEEPS THE OTHER RATES A LITTLE BIT LOWER. SO WE TRY TO MAKE SURE THAT WE HELP THE SMALL BUSINESSES THRIVE, THEN LARGE BUSINESS, THEN WE THRIVE AS LONG AS THE SMALL BUSINESSES THRIVE. SO WE'RE THERE. NOW, WHAT WE DO ON A NATIONAL BASIS IS I MET WITH SUZANNE SUZANNE WHEN WE WE HAVE GRANT PROGRAMS SO YOU CAN ACTUALLY GO AND APPLY. THERE'S A COUPLE OF WAYS TO DO IT. THERE'S A COMMUNITY GRANT, WHICH IS WHAT WHAT NANCY HAD TO DO FOR, FOR PALM BAY TO GET TO GET THE DOLLARS FOR THE MAYOR'S BREAKFAST AND THE SYMPOSIUM. [00:55:07] YOU HAVE TO GO IN AND FILL OUT A FEW A 501, THREE C OR A 501 THREE SIX. YOU GO FILL OUT AN APPLICATION. IT GOES TO OUR CORPORATE OFFICE. WE USED TO BE ABLE TO JUST GIVE MONEY AWAY. WE CAN'T DO THAT ANYMORE BECAUSE OUR COMPANY WANTS TO TRACK WHERE WE SPEND OUR MONEY IN THE COMMUNITIES THAT WE SPEND. SO YOU CAN GO IN AND APPLY FOR A SMALLER GRANT, ANYWHERE FROM 2 TO $10,000, AND THEN IT WILL COME TO US AND GET APPROVAL AND APPROVAL FROM AREA PRESIDENT. BUT WE ALSO HAVE WHAT THEY HAVE THE NEIGHBORHOOD WATCH PROGRAM, WHICH IS A LARGE GRANT THAT I SPOKE TO SUZANNE ABOUT AND BACK IN NOVEMBER. AND IT'S A GRANT THAT YOU CAN LIKE SOMEONE WANT TO REVITALIZE, REVITALIZE A COMMUNITY, AN ORGANIZATION. I MEAN, SO WE HAVE GIVEN IF YOU CAN GO ON OUR SITES, WE HAVE GIVEN ANYWHERE FROM 150 TO $250,000 AWAY TO EACH COMMUNITY TO HELP THE COMMUNITIES IN WHATEVER THEIR NEEDS ARE. ONE WAS FOR FOR THE HOMELESS. THE OTHER ONE WAS, YOU KNOW, TO TO TO REVITALIZE A SMALL PARK THAT NEEDS THAT NEEDS WORK AND STUFF LIKE THAT. BUT THEY ALL HAVE TO GO THROUGH OUR MAIN COMMUNITY GRANT THAT GOES OUT ONCE A YEAR AND THEY HAVE TO APPLY FOR IT AND THEN IT GETS CHOSEN THROUGH THE CORPORATION. SO WE USED TO DO A LOT OF JUST, YOU KNOW, THE 1000 HERE, 1000 THERE. AND THE SAME THING WITH LIKE, I THINK YOU WHEN YOU GO TO THE LEAGUE THING, ALL THAT STUFF HAS TO THEY CAN GO RIGHT ON TO OUR WEBSITE, FILL OUT THE FORM ON THAT AND AND BUT BUT THE COMPANY KIND OF TOOK THAT AWAY FROM US LOCALLY AND REALLY WANTS EVERYTHING TO GO TO THE TO THE CORPORATION SO THAT WE CAN TRACK WHAT WE REALLY DO GIVE AWAY AND HOW WE ARE PARTS OF THE COMMUNITY. SO THAT'S AVAILABLE TO DO TOO. SUZANNE SHE PERKED UP WHEN SHE WHEN SHE HEARD THAT. SO WE CAN WE CAN LOOK AT SOME REVITALIZATION IN SOME ORGANIZATIONS THAT ARE WILLING TO DO THAT. BUT YOU DO HAVE TO BE A 501. C, 3 OR 3, C SIX. JOHN, IF I MAY ADD, AS YOU'RE SAYING THAT, THANK YOU FOR ANSWERING MY QUESTION, AND THAT'S IMPORTANT. I THINK IT'S IMPORTANT FOR YOU, IMPORTANT FOR US, IT'S IMPORTANT FOR OUR COMMUNITY TO HEAR WHAT WHAT WHAT YOU GUYS HAVE DONE OR WILL CONTINUE TO DO, PROMISE TO DO AS AS THIS PARTNERSHIP CONTINUES, AS YOU MENTIONED, GRANT, AND THE COMMUNITY THAT WHERE YOUR HEADQUARTER IS CURRENTLY. DRISCOLL THE DRISCOLL HEIGHTS AREA, YES. SO ONE OF THE I DON'T KNOW SPECIFICALLY AND AS YOU KNOW, RIGHT FROM THE BEGINNING, THAT COMMUNITY DIDN'T QUITE WELCOME YOU GUYS. AND WE'RE POINTING FINGER AT US AS WE WERE THE ONE. HOW DARE YOU GUYS PLACE THEM, YOU KNOW, OUR COMMUNITY. SO I'M PRETTY SURE THERE'S SOME IMPROVEMENT. WHERE HOW IS THAT IS THERE ANY UPDATE YOU CAN SHARE WITH US? AS FAR AS I KNOW, WHEN I SPOKE TO TO WILLIAM, YEAH, HE HE WENT AND DID THEY HAD A BARBECUE RIGHT BEFORE HE LEFT AND DID A BARBECUE WITH THEM. HE'S THEY'VE DONE QUITE A FEW CLEANUPS THERE BECAUSE THAT DOES SO HE KEEPS THAT WHOLE AREA PRETTY MUCH CLEAN. REALLY HAVEN'T HEARD ANYTHING. ONCE THE ONCE WE GOT THE THE THE GASOLINE TANK IN, I THINK EVERYTHING JUST KIND OF QUIETED DOWN AND AND AND HE'S BEEN, YOU KNOW, ANY ISSUES OR ANY QUESTIONS OR PROBLEMS. I MEAN WE'VE DEALT WITH THEM THEY JUST COME RIGHT TO THE DOOR. THEY COME RIGHT TO OUR FACILITY AND SAY THIS AND THIS AND THIS. AND SO HE DID GO DOWN AND AND DO SOMETHING. AND I THINK WE DID. I HAD SOME GIVEAWAYS. I DID THEY DID SOME STUFF FOR THE KIDS. I KNOW WE WE'VE DONE, YOU KNOW, SMALL STUFF LIKE THAT. AND IT'S YOU KNOW, THEY HAVEN'T ASKED FOR ANYTHING. I MEAN, THEY DIDN'T REALLY WANT TO TALK TO ME. THEY WEREN'T HAPPY WITH US. SO IF COUNCIL WOULD ENTERTAIN ME FOR A SECOND, AS WE'RE TALKING ABOUT THIS PARTICULAR COMMUNITY, I RECEIVED AND I SHARED THAT WITH WITH OUR CITY MANAGER, I'VE RECEIVED A PARTICULAR CONCERN. SO SHE LEAVES AND CURRENTLY LIVES IN SOUTH FLORIDA, BUT SHE OWNS A HOUSE IN THAT VERY COMMUNITY. ONE OF HER CONCERN. AND THE VERY NEXT DAY I WENT AND DROVE THE COUPLE OF STREETS. MONROE IS ONE OF THEM. AND THERE'S A COUPLE MORE. THERE'S SOME HOUSES THAT CAN USE SOME TLC, QUITE A FEW, THE WHOLE BLOCK, SOME OF THAT AREA. SO IF COUNCIL WOULD ENTERTAIN WHEN YOU TALK, YOU TALK ABOUT GRANT, WRITE PARTICULAR SOME GRANT AT THE FEDERAL LEVEL OR NATIONAL LEVEL. MAYBE IF THERE'S A WAY WE CAN LOOK AT THIS PARTICULAR COMMUNITY, CONSIDERING WHERE YOU GUYS ARE, IF THERE'S A LITTLE MORE WE CAN DO AS A COMPANY, MAYBE IN PARTNERSHIP WITH THE CITY, IF WE CAN CRAFT SOMETHING THAT CAN HELP. UM, WITH WITH THE SAME INITIATIVE YOU GUYS ALREADY HAVE IN PLACE, RIGHT? WE'RE VERY WE'RE NATIONALLY REAL GOOD PARTNERS WITH HABITAT FOR HUMANITY. SO IF YOU GUYS WANT TO CONTACT THEM AND THEY WILL THEY THE MONEY HAS TO GO THROUGH THEIR ORGANIZATION FOR THE GRANT MONEY TO DO THAT BECAUSE IT'S A LARGE SUM OF MONEY. BUT WE DO WE HAVE A WE HAVE A SOFT SPOT FOR HABITAT FOR HUMANITY IN OUR CORPORATION. SO YOU MIGHT THAT WOULD BE PROBABLY THE FIRST AVENUE I WOULD GO TO SEE ABOUT DOING THAT BECAUSE THAT'S THAT'S THEY'RE ALL ABOUT REVITALIZATION OF COMMUNITIES. [01:00:01] WHAT I WANTED TO SAY, IS THERE A WAY WHERE MAYBE WE CAN CRAFT SOMETHING SPECIFICALLY FOR THAT COMMUNITY THROUGH THE INITIATIVE YOU GUYS ALREADY HAVE? I'M JUST THINKING, OH, JUST ENTERTAIN ME FOR A SECOND. SO WORKING WITH CITY, YOUR COMPANY, GET HABITAT IN THE MIX WHERE WE CAN ADDRESS THOSE. SOME OF THE THOSE WERE REAL CONCERN FOR THAT PARTICULAR COMMUNITY. SO WHERE WE CAN MAYBE CRAFT A PROGRAM WHERE WE CAN ADDRESS SOME OF THIS INITIATIVE FOR THAT PARTICULAR COMMUNITY. YEAH, YOU KNOW, THAT IS A CORPORATE THAT'S GOING TO HAVE TO BE A CORPORATE APPROVAL. SO NOTHING LOCALLY. BUT I CAN LIKE I SAID, WE WOULD HAVE TO START WITH MAYBE TALKING, HAVING YOU GUYS TALK TO HABITAT FOR HUMANITY. THEY CAN GO IN FILL AND THEY KNOW HOW TO FILL OUT THESE GRANTS, FILL OUT THESE GRANTS FOR CERTAIN REASONS AND STUFF LIKE THAT. WE CAN SURELY TALK IT UP ON OUR CORPORATE END, BUT AT THE END OF THE DAY, THOSE KIND OF DOLLARS ARE ARE ONLY APPROVED. AND THAT ACTUALLY COMES RIGHT FROM OUR CORPORATE. IT DOESN'T COME OUT OF ANY POCKETS HERE AT ALL OR ANY AT OUR AREA OFFICE EITHER. SO WE CAN DO THAT. BUT I MEAN, IF YOU HAVE THE LEGWORK HAS TO BE DONE ON THE CORPORATE LEVEL TO DO THAT. WE ARE A VERY LARGE COMPANY, SO THERE'S A LOT OF COMMUNITIES THROUGHOUT THE UNITED STATES THAT ARE ASKING FOR FOR STUFF LIKE THAT, TOO. AND I THANK YOU FOR THAT. SO SO, DEPUTY MAYOR, WHAT WHAT I'M HEARING IS LET'S START OPENING UP THAT DIALOG WITH HABITAT FOR HUMANITY. AND ONCE THAT DIALOG IS IS DISCUSSED, RIGHT, WE SEE WHERE HABITAT FOR HUMANITY IS. WE COULD GIVE THAT VISION TO HABITAT OF HUMANITY. AND THEN ONCE THAT'S IRONED OUT, WE COULD SHARE WITH MISS STANLEY, UM, YOU KNOW, HOW SHE COULD SUPPORT IT FROM HER END, WHETHER IT'S COMMUNICATING WITH CORPORATE. BUT FROM WHAT I'M HEARING IS THIS PLAN IN PLACE. THEY HAVE NO DIRECT TIES TO THAT. THAT'S A BIG CORPORATE DECISION AND WHAT WE HAVE IN OUR FAVOR. WITH YOUR INITIATIVE, WHAT YOU WISH TO ACCOMPLISH IS THAT HABITAT FOR HUMANITY HAS A GREAT REPUTATION WITH REPUBLIC SERVICES. SO THAT BEING SAID, IF THAT DISCUSSION BEGINS WITH HABITAT FOR HUMANITY, CAN YOU GUYS CONCENTRATE? AND WHICH ISN'T FAR FROM WHAT THEY DO TODAY BECAUSE THEY'RE ACTUALLY IN THAT NEIGHBORHOOD, THEY'RE ACTUALLY BUILDING IN THAT NEIGHBORHOOD. SO I THINK THAT DISCUSSION SHOULD BE CONDUCTED WITH HABITAT. AND SO IF YOU'RE IF YOU'RE ASKING FROM MY PERSPECTIVE ON THIS DAIS THAT YOU WANT TO LEAD THOSE DISCUSSIONS, MAYBE THAT THAT'S SOMETHING THAT MAYBE SUZANNE SHERMAN COULD WEIGH IN ON AS WELL. SO, MADAM SHERMAN, DID YOU WANT TO COMMENT? YES, SIR. IF I MAY, I ACTUALLY, I'D LIKE TO CLARIFY, FIRST OF ALL, AND THEN I'LL ADD SOME THOUGHTS. SO ARE YOU ARE YOU SPEAKING JUST SO I'M CLEAR ABOUT ISSUES WITH WASTE PILES AND THINGS THAT NEED TO BE PICKED UP, OR ARE YOU FOCUSED MORE ON HOMES THAT NEED TO BE RENOVATED AND THOSE TYPES OF BIGGER ISSUES THAT ARE BEYOND JUST SERVICE LEVEL ISSUES? SURE. SO SO, YEAH, BOTH. BOTH TO YOUR POINT. YES. SO NOT ONLY JUST CLEANING UP OVERALL, CLEANING UP OF THAT COMMUNITY AND ALSO HOMES THAT THE DILAPIDATED HOMES IN THAT AREA THAT IF WE CAN GET INVOLVED AND GET GET CODE ENFORCEMENT MORE ACTIVE, NUMBER ONE. NUMBER TWO, IDENTIFY THOSE HOMES, THE ACTIVITIES AND MAYBE POLICE AS WELL INVOLVED, BECAUSE THESE WERE THE VERY, VERY CONCERNS THAT PARTICULAR DEPUTY MAYOR, I DON'T I DON'T WANT TO INTERRUPT YOU, BUT WALKING DOWN THAT ROAD. RIGHT. WE HAVE A GROUP OF CHURCHES THAT DO A LOT OF VOLUNTEERS LIKE LOVE INC, LOVE IN THE NAME OF CHRIST. THEY HAVE A CONGLOMERATE OF A LOT OF CHURCHES. WE HAVE ELEVATION CHURCH THAT DOES LOVE WEEK, THAT GOES OUT AND CLEANS, CLEANS NEIGHBORHOODS. SO I THINK IN PARTNERSHIP WITH ALL OF THAT, WITH HABITAT FOR HUMANITY, MY EYES WERE GEARED ON WHAT YOU SAID ABOUT REHABBING THE HOMES, CORRECT? THAT THAT'S WHERE MY MIND WENT STRAIGHT TO. SO I MIGHT HAVE MISUNDERSTOOD YOU. NO, NO, YOU'RE CORRECT. AND THESE ARE ALL OPTIONS. SO WE'RE LOOKING AT ALL OPTIONS. SO PARTICULARLY SINCE, YOU KNOW, REPUBLIC'S IN FRONT OF US AND I THINK THESE ARE WE'RE TALKING ABOUT GOOD NEIGHBORS AND YOU ALREADY HAVE SOMETHING IN PLACE. SO I'M JUST REALLY TAKING YOU AS A COMPANY ON YOUR WORD AND YOUR PROMISE TO THIS COMMUNITY, BEING GOOD NEIGHBOR, HAVING A ROLE, BEING SOCIALLY RESPONSIBLE, TALKING ABOUT SUSTAINABILITY. [01:05:04] YOU HAVE THE MEANS, YOU HAVE THE CAPACITY. SO I'M TRYING TO ENTICE YOU AND NOT SAYING MAKING ANY COMMITMENT NOW. AND THAT'S AN INITIATIVE I'D LIKE TO TAKE ON ASKING COUNCIL FOR PERMISSION FOR, YOU KNOW, IF THEY WOULD ENTERTAIN ME LEADING THAT CONVERSATION. I'M NOT ASKING FOR COMMITMENT NOW. I'M SAYING I JUST WANTED TO BRING IT TO YOUR ATTENTION. THAT'S AN INITIATIVE I'D LIKE TO BRING ON. AS LONG AS COUNCIL IS GOOD WITH THAT. CITY MANAGER IS ALREADY AWARE TO WHAT EXTENT WE CAN ASSIST AND HELP THIS COMMUNITY, AND I THINK WE'VE DONE A PRETTY GOOD JOB OF CLEANING UP THE COMMUNITY ON THE WAY OF JUST THE BULK EXTRA BULK STUFF UNLESS IT'S OVERRUN HOMES, REHAB. THAT'S THAT'S. I HAD THE SAME THING YOU DID, CORRECT? YEAH. SO, I MEAN, I THINK WE WERE WE HAVE BEEN REALLY GOOD COMMUNITY PARTNERS THERE BY CLEANING THAT UP. IT WAS A MESS WHEN WE FIRST MOVED IN AND WE DID WE DID GET THAT CLEANED UP SO WE CAN GET BETTER. YEAH. AND IF I MAY, BECAUSE THIS TOPIC HAS COME UP MULTIPLE TIMES AND WE HAVE ASKED WE HAVE MONTHLY MEETINGS WITH PHONE CALL MEETINGS WITH TWO OF THE PRIMARY LADIES WHO ARE INVOLVED, YOU KNOW, MARGARET DEHART AND CONNIE MCCLARY. MCCLARY AND AS A RESULT OF THEIR THE RECENT CONVERSATIONS AND SOME OF THEIR EMAILS TO US WHERE THEY WERE CONCERNED ABOUT THE CODE ISSUES NOT BEING ADDRESSED AND HOW LONG IT'S TAKING TO ADDRESS IT, WE ACTUALLY ARE DOING A MULTI-DEPARTMENT WALKTHROUGH OF THE ENTIRE NEIGHBORHOOD NEXT WEEK ON THURSDAY. SO I JUST WANT TO LET YOU KNOW BECAUSE OUT OF THAT, I EXPECT US TO COME UP WITH SOME STRATEGIES TO TRY TO MAKE IT BETTER BECAUSE RIGHT NOW WHERE WE'RE AT IS NOT WORKING. AND THEY WERE EXPRESSING THEIR FRUSTRATION ALONG WITH SOME OF THE NEIGHBORS. WE'VE TALKED TO THE LADY FROM SOUTH FLORIDA. SO WE'RE WE'RE LOOKING FOR STRATEGIES WE WILL KEEP IN MIND THAT THEY HAVE THIS THIS GRANT PROGRAM. BECAUSE I ALSO WANTED TO ADD, JUST BECAUSE HABITAT CAME UP DOESN'T MEAN THAT THEY'RE THE RIGHT FIT FOR THAT. BUT IF WE FIND THAT THERE'S LIKE SOME IDEAS, WE MIGHT SEND IT TO ALL THE NONPROFITS WE KNOW AND SAY, HEY, CONTACT REPUBLICAN, HERE'S THE PROCESS AND SOMEBODY COME UP WITH A SOLUTION. BUT THE FIRST STEP IN WHAT WE HAVE TO ACTUALLY IDENTIFY HOME BY HOME. IS WHERE WE ACTUALLY HAVE OPPORTUNITIES TO TO INTERVENE, BECAUSE SOMETIMES WE DON'T HAVE THOSE OPPORTUNITIES BASED ON HOW THE PROPERTY IS HELD AND ALL THOSE THINGS. WE'VE TALKED ABOUT IT AT CODE PRESENTATIONS, BUT I JUST WANT TO ASSURE YOU AND THE REST OF THE COUNCIL THAT WE ARE PUTTING EXTRA FOCUS ON THE NEIGHBORHOOD TO TRY TO RECTIFY SOME OF THAT STUFF. THAT'S JUST IT HASN'T BEEN RESOLVED YET. AND I APPRECIATE THAT, MADAM SHERMAN, BECAUSE I'M GLAD YOU TOUCHED ON THAT, BECAUSE WHEN YOU PEEL BACK THE ONIONS ON PROPERTY OWNERSHIP, SOMETIMES YOU DON'T HAVE THAT ACCESS TO IT. BUT I'M I AM I AM. AS FAR AS THE MAYOR IS CONCERNED, COUNCILMAN OR DEPUTY MAYOR FELIX, THIS IS A PASSION FOR FOR HIM. I DON'T MIND HIM BEING THE POINT OF CONTACT ON THIS BECAUSE IT IS WORTHWHILE. RIGHT. ULTIMATELY, WHAT ARE WE DOING TO THE NEIGHBORHOOD? WE'RE WE'RE SPRUCING IT UP. WE'RE INCREASING PROPERTY VALUES. AND THAT IS ULTIMATELY THE GOAL IS TO TAKE CARE OF OUR NEIGHBORS AS WELL. BUT SOMETHING THAT I WANTED TO TO JUST TOUCH ON. THERE ARE MANY NON-PROFITS THAT MIGHT WANT TO TAKE THIS, AND I KNOW THAT THE CHURCHES HAVE GONE OUT AND SPRUCED UP NEIGHBORHOODS IN WHEN THEY'RE ELDERLY INDIVIDUALS THAT CAN'T FIX THEIR PROPERTIES. AND SO I WANTED TO TO JUST THROW THAT OUT THERE. AND I KNOW THERE'S SEVERAL CHURCHES THAT WOULD DO THAT. LOVING THE NAME OF CHRIST LOVE INC IS A COLLABORATION OF SO MANY CHURCHES THAT THEY DEMONSTRATE LOVE WEEK, CHRISTIAN CARE MINISTRIES GOES OUT AND THEY DO EXACTLY THAT. THEY DEMONSTRATE THEIR LOVE THROUGHOUT THE COMMUNITY, WHETHER IT'S SPRUCING UP. BUT WE'RE GETTING AWAY FROM THE WORKSHOP. BUT I WANTED TO TO JUST REASSURE YOU THAT WE'RE IN AGREEMENT, WHATEVER WE CAN DO TO HELP OUT NOT ONLY THAT NEIGHBORHOOD, BUT ANY NEIGHBORHOOD WITHIN OUR COMMUNITY, THAT'S WHAT WE SHOULD BE DOING. MUCH OF THAT TO THAT POINT OF ILLEGAL DUMPING, BY THE WAY, I WENT AND I GOT SOME PICTURES OF SOME MATS, MATTRESSES I NEED TO SHARE THEM AND THE LOCATION SO WE COULD CLEAN THAT UP. AS THIS CITY CONTINUES TO GROW AND WE ARE GROWING, GENTLEMEN, WE'RE GOING TO HAVE TO MAKE A LARGER EFFORT IN THE EDUCATION OF OUR NEW RESIDENTS. MANY RESIDENTS DON'T UNDERSTAND THE HURRICANE ISSUES, SO THUS THEY GET ALL THEIR TRASH AND PUT IT OUT RIGHT BEFORE THE HURRICANE THINKING IT'S GOING TO BE PICKED UP. SO THAT'S GOING TO BE AN ONGOING, ONGOING CHALLENGE. NOW, THE EXPERIENCED RESIDENTS, THEY KNOW BETTER, AND I'VE EVEN WITNESSED A NEIGHBOR GO KNOCK ON ANOTHER NEIGHBOR'S HOUSE AND SAY, YOU GOT TO GET THAT OUT OF [01:10:06] THERE. RIGHT, RIGHT. BUT WE NEED TO ALWAYS REMEMBER THAT. SO I, I WANT TO THANK YOU BECAUSE THESE LAST TWO HURRICANES THAT WE EXPERIENCED LAST YEAR, YOU WERE JOHNNY ON THE SPOT. YOU DID GO OUT. UM, BUT LET'S BE EXPECTANT THAT THAT'S SOMETHING THAT WE'RE GOING TO HAVE TO BE PREPARED FOR BECAUSE AS WE GROW, THERE'S SO MANY RESIDENTS THAT DON'T UNDERSTAND THIS IS ALL NEW TO THEM. AND SO I JUST WANT TO KEEP THAT IN THE FOREFRONT. MA'AM, WE CAN DO WHAT WE CAN TO EDUCATE, BUT YOU'RE ALWAYS GOING TO HAVE WE'RE ALWAYS GOING TO HAVE THAT THAT COMPLEXITY OF IT. I JUST WANT TO LASTLY GIVE YOU A LITTLE BIT OF KIND OF JUST TO KIND OF LOOK ON ON WHAT WE HOW WE SERVICE. WE CURRENTLY JUST THE RESIDENTIAL WE CURRENTLY SERVE AS 47,659 HOMES. THAT'S ABOUT 1,031,817 SERVICES A MONTH. THATRILLIONEPUBLIC SERVICES FOR YOU. IN THE PAST THREE MONTHS, WE'VE HAD AN AVERAGE OF 507 COMPLAINTS, WHICH COMES OUT TO. .000049. HERE. THAT'S AWESOME. OKAY, SO WE'RE 99.99% RATE. I JUST WANT YOU TO HEAR THAT STUFF SO THAT I MEAN, PEOPLE DON'T UNDERSTAND. YOU GET THAT ONE MISS HERE AND THERE. BUT JUST THINK OF A MILLION SERVICES A MONTH WE PROVIDE FOR YOUR RESIDENTS AND ALL 500 COME TO MY DESK. I UNDERSTAND. BUT THAT WAS JUST A LITTLE BIT OF INFORMATION FOR YOU. YES, MA'AM, I GOT THAT. YEAH. SO AND I THINK WE HAVE WE'VE PUT DUMPSTERS OUT THERE AND ANY KIND OF CLEANUP EFFORTS THAT WE'VE DONE WITH THE TRASH BASH AND STUFF LIKE THAT, THAT STUFF WE WE WILL DO IN THE COMMUNITY AND WE'LL CONTINUE TO DO SO. IF YOU DO HAVE AN ORGANIZATION LIKE THAT WANTS TO DO A CLEANUP EFFORT THERE, THAT WE CAN DEFINITELY PUT A DUMPSTER OUT THERE OR, YOU KNOW, ON A SATURDAY WE DON'T WORK SATURDAYS OR EVEN A ROLL OFF. I MEAN, EVEN A ROLL TO LET THEM JUST DUMP INTO THAT. WE CAN DEFINITELY DO THAT BECAUSE YOUR DISPOSAL IS FREE. WELL, WE REALLY APPRECIATE IT, MA'AM. YOU HAVE BEEN GOOD PARTNERS. UM, I KNOW IT WAS A ROUGH START. I RECOGNIZE THAT. BUT YOU HAVE BEEN A GOOD PARTNERS. AND LIKE I SAID. WHEN THE LEVEL OF FRUSTRATION IS THIS HIGH. THAT'S THE EMOTION QUOTIENT. THAT MEANS THEIR IQ IS REALLY LOW, RIGHT? WHENEVER OUR EMOTION QUOTIENT GOES UP, WE'RE FRUSTRATED. AND AND TO HAVE SOMEONE THAT NOT ONLY LISTENS BUT TAKES ACTION IMMEDIATELY, THAT IS TO BE COMMENDED. AND FOR THAT I'LL ALWAYS BE GRATEFUL. MR. MORAN, YOU'VE COME IN AND I'VE, THIS IS THE THIRD TIME I MENTION IT, BECAUSE WHEN YOU HAVE A FRUSTRATED RESIDENT AND AND THROUGH NO FAULT OF THEIR OWN BECAUSE THEY TRIED CALLING. THEY'VE GONE THROUGH THE PROCESS AND THAT'S WHY THEY'RE AT THAT LEVEL. YOU'VE STEPPED IN AND AND TRUST ME, I DON'T TAKE THAT LIGHTLY. AND I DON'T THE FIRST INITIAL CONVERSATION, I TRY TO CONTACT THE THE CONSTITUENT MYSELF. BUT WHEN IT SEEMS TO BE THAT THEY NEED ACTION TODAY, YOU'VE STEPPED UP AND I WANT TO COMMEND YOU AGAIN FOR THAT. AND AND LET'S KEEP THAT GOING. NOT ALL 500, BUT LET LET LET'S KEEP THAT GOING. THANK YOU, SIR. I APPRECIATE THAT. ANY ANYTHING ELSE, GENTLEMEN? I TOLD YOU HE WAS A ROCK STAR. MADAM SHERMAN. ALL RIGHT. THANK YOU GUYS SO MUCH FOR YOUR TIME TONIGHT. DO WE DO WE ENTERTAIN THE SPEAKER? DO YOU WISH TO SPEAK, SIR? STEP RIGHT UP, SIR. BILL BATTEN 586 OCEAN SPRAY STREET SOUTHWEST. FIRST, I WANT TO START OFF WITH SAYING SOME VERY POSITIVE THINGS ABOUT REPUBLIC. I'D LIKE TO THANK ROUTE SUPERVISOR HORACE PERRY. I'D CALL HIM AND HE SAID HE WOULD RESPOND WHEN I TOLD HIM WHAT THE SITUATION WAS AND WASN'T GETTING SOME YARD WASTE PICKED UP. HE SAYS, DON'T WORRY, MR. BATTEN, I'LL MAKE SURE IT HAPPENS. AND SURE ENOUGH, IT STARTED. THEY STARTED PICKING UP PRETTY REGULARLY FROM MY YARD WASTE. I GENERATE A LOT. BY THE WAY, I'M NOT YOUR AVERAGE PALM BAY LOT. I HAVE OVER 2000 TREES, SO PEOPLE THINK I'M A YARD. BUT THAT'S WHY I HAVE THAT. I HAVE SO MUCH. BUT HORSE SHOWED UP AND THEN FOR THE NEXT TWO WEEKS HE WOULD SHOW UP ON THE DAY THAT THEY'RE GOING TO BE PICKING THAT UP. AND I'D SEE HIM PARK AT THE STREET MAKING SURE IT WAS FOLLOWING UP. I WAS SO PROUD OF THE MAN. AND HE'S BEEN HE'S BEEN THE ROUTE SUPERVISOR OF THAT AREA FOR OVER 25 YEARS. SO I'VE KNOWN HIM A LONG TIME. SO THERE'S A POSITIVE FOR THE MAN CARRYING ABOVE AND BEYOND. [01:15:01] ANOTHER POSITIVE WAS WHEN THE REGULAR TRUCK PICKED UP SOME OF MY YARD WASTE AND PUT IT IN THE BACK. THEY PICK IT UP BY HAND. WHEN THEY WERE DRIVING DOWN THE STREET, A BRANCH FELL OUT OF THE BACK OF THE TRUCK. WELL, SHORTLY THEREAFTER, THE CLAW TRUCK CAME AND PICKED UP ANOTHER PILE BY MY NEIGHBOR'S HOUSE. BUT FOR THE CLAW TRUCK PICKUP AND THAT TRUCK DRIVER AND THE CLAW TRUCK STOPPED, GOT OUT OF HIS VEHICLE, WALKED DOWN THE ROAD, PICKED UP THAT BRANCH AND MANUALLY THREW IT INTO THE BACK OF THE TRUCK. SO WHEN I SAW THAT WITH MY CAMERA SYSTEMS, I RAN DOWN THE STREET AND TOLD HIM WHAT A GREAT JOB THAT WAS. AND I TOLD HIM I'D CALL THEM OUT TOO, BECAUSE IT WAS FANTASTIC THAT THAT'S A STEP ABOVE AND BEYOND. BUT SO MUCH WITH THE GOOD STUFF NOW, THE REGULAR STUFF AFTER THE STORMS, WHEN WE PUT THE BRANCHES OUT IN THE SWELL AREAS, END UP WITH A BIG DEAD GRASS SPOT. I'VE TRIED AND I DON'T KNOW IF YOU KNOW IT, BUT GRASS SEED NOW IS $180 A BAG. SO YOU KNOW ME. I TRY TO KEEP THE STREET LOOKING GOOD. MAYBE THE CITY CAN OFFSET THAT. THE OTHER THING IS, I LIVE ON A DEAD END ROAD. SO. AND BECAUSE I'M ON A DEAD END ROAD, I HAVE GARBAGE CANS GOING OUT ON MONDAY EVENING FOR TUESDAY PICKUP, TUESDAY PICKUP FOR WEDNESDAY, WEDNESDAY'S PICKUP. AND THEN THURSDAY NIGHT THEY GO OUT FOR FRIDAY'S PICKUP. SO FIVE DAYS A WEEK, I HAVE GARBAGE CANS IN FRONT OF MY HOUSE, BUT NOT ON THE OTHER SIDE OF THE ROAD BECAUSE THERE'S NO PICKUP ON THAT. SO GARBAGE CANS SIT THERE FIVE DAYS A WEEK. ALL RIGHT. THAT'S A THAT'S A NEGATIVE. ALL RIGHT. THEY MIGHT BE ABLE TO PUT SIGNS OUT AT THE KBB PICKUPS FOR FOR TO KEEP BREVARD BEAUTIFUL. THAT COULD BE A HELP. OKAY. ALL RIGHT. ANOTHER ONE IS FOR THE MULTIPLE CANS. PEOPLE THAT HAVE MULTIPLE CANS. SINCE YOU'RE HAVING THE GPS TRACKING IN THEIR TRUCKS, NOW, START DOING SOME TIMING. AND IF YOU SEE THAT THEY'RE SPENDING MORE TIME THAN THEY NEED TO, YOU MIGHT BE ABLE TO TRACK IT DOWN. ONE MORE, JUST A QUICK ONE. PUDS PLANNED UNIT DEVELOPMENTS. I FEEL SORRY FOR THESE DRIVERS BECAUSE THEIR HOME LOTS ARE ONLY 50FT WIDE. THEY HAVE THREE CARS PARKED IN THE STREET AND EVERY HOUSEHOLD HAS GOT 2 OR 3 CANS AND THAT'S FIVE DAYS A WEEK. I WATCH THAT DRIVER. I'M IMPRESSED GOING THROUGH THOSE PODS BECAUSE IT'S A THEY'RE RUNNING A SLALOM COURSE. THANK YOU VERY MUCH. THANK YOU. DID YOU WANT TO REBUT ANY OF THAT? SEEING NONE. THIS MEETING IS ADJOURNED. * This transcript was compiled from uncorrected Closed Captioning.