[00:00:02]
I'M GOING TO CALL THIS WORKSHOP TO ORDER.
AND DEPUTY MAYOR, IF YOU COULD LEAD US IN THE PLEDGE.
ALLEGIANCE TO THE FLAG OF THE UNITED STATES OF AMERICA.
TO THE REPUBLIC FOR WHICH IT STANDS.
ONE NATION UNDER GOD, INDIVISIBLE, WITH LIBERTY AND JUSTICE FOR ALL.
ESSER MEDINA PRESENT DEPUTY MAYOR FELIX HERE.
SO OUR FIRST ITEM OF BUSINESS.
[1. Discussion of solid waste and recycling services provided by Republic Services]
AND THE ONLY ITEM FOR BUSINESS.MADAM SHERMAN, I'M GOING TO YIELD TO YOU.
GOOD EVENING. JOANNE STANLEY, REPUBLIC SERVICES.
WE HAVE A NEW TEAM TOO, SO WE'RE ALL STARTING THIS.
SCOTT MORAN IS OUR NEW OPERATIONS MANAGER.
SO FULTON'S OVERSEES ALL OF THE CENTRAL FLORIDA AREA.
AND SCOTT IS GOING TO BE YOUR YOUR POINT PERSON GOING FORWARD.
AND HE COVERS THIS AREA AND THE VERO BEACH LOCATION.
SO SCOTT'S THE OPERATIONS MANAGER.
SCOTT IS THE OPERATIONS MANAGER? YES. YES, SIR. YES.
YEP. SCOTT IS THE OPERATIONS MANAGER.
HE RUNS THE WHOLE DIVISION, BASICALLY.
STAY ON THE MIC. SURE, JOANNE.
YEAH, IF YOU NEED TO BRING IT DOWN.
COUNCILMAN. JOHNSON YOU. I GOT IT.
I THINK JUST. WELL, I THINK WHAT HE'S GOING TO DO IS BRING THE WHOLE LECTERN DOWN SO THAT.
OKAY. AND THEN. AND THEN YOU COULD.
YEAH. NOW YOU COULD DRAW THE MIC CLOSER TO.
TO YOUR MOUTH. HOW'S THAT? BETTER? YES, MA'AM. THAT'S A LOT BETTER.
THANK YOU. NO ONE EVER TOLD ME I WAS QUIET, SO THAT'S KIND OF GOOD TO KNOW.
WE ARE WORTH ABOUT $13 MILLION.
WE HAVE 39,000 EMPLOYEES NATIONWIDE.
WE WE ARE THE FIFTH LARGEST HAVE THE FIFTH LARGEST VOCATIONAL FLEET IN THE UNITED STATES.
AND WE SERVICE ABOUT 5 MILLION CUSTOMERS A DAY THROUGHOUT THE UNITED STATES.
SO WE'RE NOT WE'RE NOT THE LOCAL GUYS.
WE'VE BEEN HERE AROUND HERE A LONG TIME.
THIS IS PROBABLY WHY THE CITY CHOSE US TO TO BE YOUR HAULER.
AND SO THIS IS KIND OF AN OVERVIEW OF WHO WE ARE.
I THINK YOU GUYS GOT A COPY OF THIS SO YOU CAN SEE THAT.
AND ACTUALLY IT'S A LITTLE BIT MORE THAN IT WAS BEFORE.
AND I'LL EXPLAIN WHY WE HAVE MORE EMPLOYEES.
WE HAVE A SUSTAINABILITY GOAL FOR 2030.
OUR NEW CEO. HIS NAME IS JOHN VAN ARK.
HIS GOAL IS TO TO TRY TO BE THE MOST SUSTAINABLE COMPANY IN OUR INDUSTRY.
WE HAVE SOME GREAT NEW THINGS COMING OUT.
WE HAVE POLYMER CENTERS FOR PLASTIC CIRCULARITY.
WE'RE TAKING OUR NATURAL GAS FROM OUR FROM OUR LANDFILLS AND MAKING THEM RENEWABLE GAS.
WE HAVE A LOT OF GREAT THINGS GOING ON IN OUR IN OUR COMPANY FOR THAT.
SO WHAT WE'RE DOING AND HOW WE'RE TALKING TO BOTH OF THEM AS ALLIES ABOUT IT IS THESE ARE THE THINGS WE'RE TALKING ABOUT IS REDUCING THE CNG, OUR OWN ELECTRIC TRUCKS. WE'VE TALKED ABOUT THIS AND THIS IS SOMETHING ONE OF HIS INITIATIVES IS HE'S REALLY LOOKING TO ELECTRIFY ALL OF OUR TRUCKS BY BY 2040.
SO WE'RE GOING TO BE STARTING A COUPLE OF LOCATIONS HERE IN FLORIDA.
HOPEFULLY BY 2025 AND WE'LL SEE HOW THAT GOES.
WATER AND LAND CONSERVATION IS ANOTHER BIG THING.
BECAUSE RIGHT NOW WHEN WE RECYCLE, WE NORMALLY RECYCLE AND WE DOWN CYCLE.
SO IT BECOMES A PICNIC BENCH OR IT BECOMES A T SHIRT.
[00:05:02]
SO WHAT WE'RE PLANNING ON DOING IS TAKING THESE WATER BOTTLES, BEING ABLE TO GO THROUGH A PROCESSING FACILITY, SELLING THEM BACK TO THE MANUFACTURERS TO MAKE MORE WATER BOTTLES OR MORE SODA BOTTLES OR WHATEVER TYPE OF BOTTLES.SO IT'S REALLY GOING TO HAVE A THAT'S WHY THEY CALL IT PLASTIC CIRCULARITY.
SO THE FIRST ONE OPENS UP IN NEVADA IN NEXT MONTH AND THEY'RE EXPECTING TO HAVE ONE PROBABLY UP NEAR THE ATLANTA MARKET, 2 TO 2 FOR FOR FLORIDA PROBABLY BY 2027, 2028.
WE'LL KEEP THAT IN MIND. THAT'S THAT'S GOOD TO KNOW.
THEY SAID NO, EVERYBODY'S NO, THAT'S GOOD TO KNOW.
SO THAT'S ANOTHER GREAT THING THAT WE'VE DONE.
YES, I REMEMBER THOSE TALKS, MA'AM.
I DIDN'T MEAN TO INTERRUPT YOU.
LET'S MAKE THIS A LITTLE MORE INTERACTIVE.
ANYWAY, SO THIS IS PROBABLY THE MOST INTERESTING THING WE DID IS LAST YEAR OR IN 2021, WE BOUGHT WHAT WE CALL US ECOLOGY, WHICH IS A COMPANY THAT DEALS WITH HOUSEHOLD HAZARDOUS WASTE.
IT DEALS WITH EMERGENCY RESPONSE, HAZARDOUS WASTE SERVICES AND STUFF LIKE THAT.
I FOUND OUT THAT US ECOLOGY IS THE CONTRACT CONTRACTOR FOR BREVARD COUNTY.
SO WHEN I WAS TALKING TO THEM ABOUT THAT, THEY ASKED LIKE, WHY AREN'T YOU GOING THROUGH THE COUNTY? AND I SAID THEY WERE GOING TO BE CONTACTING YOU, BUT THIS IS SOMETHING NEW AND DIFFERENT THAT WE'RE THAT WE'RE TRYING TO DO.
AND WE'RE NOT A DISASTER DEBRIS CONTRACTOR PICKING UP ALL THE STUFF AFTER THE HURRICANE.
WHAT WE ARE FOR SOME, FOR EXAMPLE, IF YOU HAVE SOME SPILLS AND MIXES AND IF HURRICANE REALLY DEVASTATES, YOU KNOW, YOUR PUBLIC WORKS DEPARTMENT, THEN YOU NEED HELP RECOVERING. THAT'S WHAT REALLY THAT'S FOR.
AND THAT ADDED ABOUT 5 TO 7000 PEOPLE THAT ARE NOW UNDER THE UMBRELLA OF REPUBLIC SERVICES.
AND SO EVERYONE HAS ASKED ME, WHAT HAVE YOU DONE? YOU KNOW, WE GET THIS A LOT.
HAVE YOU COMMUNICATED WITH YOUR RESIDENTS ON WHAT'S GOING ON IN REPUBLIC SERVICES? AND SO WHEN WE STARTED THE CONTRACT, WE THERE WAS A LOT OF THINGS THAT WERE ASKED ABOUT US AND FOR US.
AND THE FIRST ONE WAS, YOU KNOW, THE HOW CAN YOU WHERE CAN THEY GO TO GET THE INFORMATION? SO REPUBLIC SERVICES DID A ACTUALLY A SITE SPECIFIC SITE FOR PALM BAY BECAUSE OUR CORPORATE SITE IS OBVIOUSLY, YOU KNOW, A VERY LARGE PLATFORM.
AND THEY DON'T YOU KNOW, THEY DON'T HAVE THE SPECIFICS THAT YOU GUYS WOULD HAVE.
SO WE DO HAVE A PALM BAY MICROSITE STRICTLY FOR YOUR RESIDENTS.
AND WE HAVE AN ANNUAL BROCHURE THAT I'LL GO THROUGH.
I THINK IT CAME OUT, YOU GUYS.
MOST MOST OF YOU HAVE GOTTEN THIS RIGHT.
THIS IS YOUR NEWEST ONE AND WE'LL GET INTO DETAIL ON THAT.
AND THEN THE THIRD IS CALL THEM ALL.
AND THEN ONE THING THAT SUZANNE ASKED ME TO TALK ABOUT IS WHY IS GLASS NOT RECYCLABLE? BECAUSE I KNOW EVERYBODY'S ASKING ME THAT.
AND I GOT A LOT OF QUESTIONS AS A SUSTAINABILITY EVENT THE OTHER DAY.
BUT YOU CAN GET TO IT 3 OR 4 DIFFERENT WAYS.
THIS IS WHAT IT LOOKS LIKE AND LIKE THE FRONT PAGE OF IT.
SO BASICALLY THAT'S LIKE THE FRONT OF THE PAGE.
SO YOU LOOK AT THIS AND YOU HAVE IT'S.
THESE THESE ARE LITTLE CLICKS THAT YOU CAN GO INTO.
LIKE IF YOU LOOK IT SAYS BULK AND YARD WASTE GUIDELINES.
YOU CLICK OVER TO THE FAR, THE FAR RIGHT.
AND ALSO HOW DO YOU PLACE YOUR CART TO THE CURB? YOU KNOW, THOSE ARE IMPORTANT THINGS.
AND THEN, YOU KNOW WHAT? IF YOU NEED BACK DOOR SERVICE.
SO THERE ARE A BUNCH OF QUESTIONS AND ANSWERS THAT WE CAN GO THROUGH WITH WITH THE RESIDENTS AND THEN THEY CAN ACTUALLY CLICK ON AND ASK FOR A SERVICE AND MISS PICKUP OR SOMETHING LIKE THAT.
THERE'S SOME MORE INFORMATION HERE.
[00:10:01]
SO THEN WE HAVE A MOBILE APP.AND THIS IS FOR A MOBILE APP AND ON SITE.
AND I'M GOING TO LET SCOTT STAY ON THE MIC.
MA'AM? MISS JOANNE, PARDON ME.
SO THIS IS SORT OF WHAT WE CALL AS A MOBILE APP THAT YOU CAN USE.
AND I'M GOING TO LET SCOTT TALK ABOUT THIS BECAUSE HE'S MY TECHIE GUY AND I'M NOT.
MY NAME IS SCOTT MORAN. OPERATIONS MANAGER FOR THE CITY OF PALM BAY FOR PUBLIC SERVICES.
SO THE MICROSITE IS USER FRIENDLY.
I AM GOING TO BE A NEW RESIDENT HERE.
SO I WENT ON THE WENT ON THE SITE AND BASICALLY YOU CAN ASK AND GET ANSWERS TO ANY SCOTT.
YES, SIR. WELL, GET THE MIC CLOSE TO YOU, BUD.
THE REASON WHY HE KEEPS REPEATING THAT.
BECAUSE THERE ARE A LOT OF PEOPLE THAT ARE TUNING IN.
OKAY, SO THEY JUST WANT TO HEAR, HEAR, HEAR YOU SPEAK.
AND THEN THEY HAVE TO KEEP A RECORD OF THE MEETING AS WELL.
OF COURSE. SO THE MICROSITE IS VERY USER FRIENDLY, ESPECIALLY THE APP.
YOU CAN GO ON THE APP, YOU CAN CREATE A FOR FOR NEW RESIDENTS.
THEY CAN SIGN UP AND CREATE THEIR OWN ACCOUNT.
IT HAS A LOT OF INFORMATION LETTING YOU KNOW WHAT IS ACCEPTABLE, WHAT'S NOT ACCEPTABLE, WHAT DAY OF THE WEEK YOU'RE GOING TO BE COLLECTED ON SUCH THINGS, THINGS OF THAT MATTER. AS FAR AS LIKE I SAID, I'M A NEW RESIDENT TO THE AREA.
I'M NEW TO THE ACTUAL MICROSITE, BUT IT IS USER FRIENDLY.
AND AS HE WAS SAYING, THIS IS WHERE YOU CAN GO ON AND LOOK ON THE MAP TO FIND OUT WHEN YOUR SOLID WASTE IS PICKED UP, WHEN YOUR RECYCLING IS PICKED UP AND WHEN YOUR YARD WASTE IN BULK IS PICKED UP.
SO THEY CAN GO ON AND DO THAT VERY EASILY.
AND THEN THE CONTAINER SIZES FOR NEW RESIDENTS THAT ARE OPTIONS TO DO THAT.
THEN WE HAVE SOME REALLY FUN THINGS ALSO.
AND THAT IS LIKE, WHAT'S THE IMPORTANCE OF RECYCLING? EMPTY, CLEAN AND DRY IS A REPUBLIC KIND OF LOGO.
WHAT WE ASK YOU ALL TO DO, AND THEY HAVE LIKE A KIDS CORNER THAT YOU CAN GO IN, THE SCHOOLS CAN GO IN AND SEE THAT THEY ALSO HAVE SHORT LITTLE YOUTUBE VIDEOS FROM LIKE KINDERGARTEN UP TO 12TH GRADE ON HOW TO RECYCLE.
YOU KNOW, THEY GIVE YOU LANDFILL TOURS.
AND I'VE HAD TEACHERS IN OTHER MICRO SITES REALLY LOVE USING THAT.
AND SO THE NEXT THING WAS THE ANNUAL BROCHURE AND THE ONES THAT YOU'VE GOT.
IT WAS DIFFERENT THAN OUR ORIGINAL ONE.
AND THIS IS WHERE WE KIND OF MADE SOME CHANGES.
AND ONE IS BASICALLY HAVING TO DO WITH PRESSURE TREATED WOOD.
AND AND PEOPLE SAY, WELL, THAT'S OKAY, JUST COME GET IT.
AND THAT'S NOT THE CASE BECAUSE WE CAN'T CO-MINGLE IT.
IT HAS TO GO UP TO COCO, TO THE LANDFILL THERE, BECAUSE IT'S A SPECIAL TREATED WASTE.
AND SO WHAT THE STAFF HAS ASKED ME TO DO, WHICH IS A GOOD IDEA, IS TO KIND OF GIVE AN IDEA ON THE BROCHURE OF GIVE AN EXAMPLE OF A DEFINITION OF PRESSURE TREATED WOOD SO THAT YOU GUYS WOULD KNOW WHAT IT IS.
AND THIS IS PROBABLY ONE OF OUR BIGGEST ISSUES THAT WE HAVE AND THAT WE'VE HAD FOR A LONG TIME.
THEY SAY, OH, IT'S JUST WOOD, BUT IT'S NOT.
IT'S PRESSURE TREATED WOOD. SO, YOU KNOW, IF SOMEONE CALLS YOU AND SAYS, HEY, MY, YOU KNOW, MY FENCE HAS BEEN SITTING OUT THERE FOR THREE WEEKS AND THEY AND THEY WON'T COME PICK IT UP. AND YOU HAVE TO ASK THEM, IS IT PRESSURE TREATED WOOD? BECAUSE IF SO, THEN WE REALLY CAN'T DO THAT BECAUSE WE'RE NOT ALLOWED TO TAKE IT TO THAT TO OUR FACILITY.
AND THEN THE NEXT BIG, BIG ISSUE THAT WE HAVE A LOT IS, IS WHAT WE CALL LAND CLEARING OR CONTRACTORS COMING IN AND CUTTING DOWN TREES AND POOR SHOWED ME A PICTURE TODAY OF A WOMAN WHO JUST CUT DOWN 20 TREES AND PUT IT TO THE CURB.
AND SHE SAID SHE CALLED THE CITY.
CITY SAID WE'LL PICK OH, WE'LL DEFINITELY GO PICK IT UP.
RIGHT. I MEAN, 20 TREES, YOU KNOW, SO THERE'S THAT.
[00:15:02]
YOU KNOW, YOU KNOW, YOU TRIM YOUR, YOU KNOW, YOU PUT YOUR GRASS CLIPPINGS OUT AND ALL THAT KIND OF STUFF.AND THEN DISPOSAL IS WHAT IT IS UP IN SARNO.
SO, I MEAN, WE DON'T GET CHARGED DISPOSAL.
SO I DON'T THINK THERE'S AN ISSUE FOR THEM, BUT I'M NOT SURE.
BUT THOSE ARE LIKE THOSE ARE PROBABLY OUR BIGGEST BEEFS THAT WE HAVE IS AND PEOPLE ARE NOT NICE ABOUT THE FACT THAT WE TELL THEM WE CAN'T DO THIS, YOU KNOW, AND IT'S JUST WE YOU KNOW, WE JUST WE DON'T HAVE THE CAPABILITY OF PICKING UP BIG TREE STUMP LOGS BECAUSE THE CLAMSHELL TRUCK THAT WE HAVE IS FOR REGULAR YARD WASTE AND FOR REGULAR BULK WASTE.
AND SO ANYTHING YOU GUYS CAN DO TO HELP US AT THE SAME TIME AND WE'RE WORKING, I THINK OUR NEXT MONTH MEETING WITH PUBLIC WORKS WILL BE MEETING WITH CODE ENFORCEMENT TO TO SEE IF WE CAN KIND OF PARTNER WITH THEM AND TRY TO TRY TO GET SOME EDUCATIONAL STUFF OUT TO THE RESIDENTS SO THEY KNOW GOING FORWARD.
AND NONE OF THIS STUFF HAS EVER BEEN APPROVED FROM YOUR PREVIOUS HAULER EITHER.
AND I'M SURE IF YOU ARE, DO YOU GET THEM? DO YOU GET THE TEXT? YEAH, BUT DO YOU EVER BUT DURING A HOLIDAY, DO YOU GET A TEXT SAYING REPUBLIC SERVICES JUST WANTS TO REMIND YOU THAT THE HOLIDAY IS.
SO SOME PEOPLE HAVE OPTED OUT OF RECEIVING THEM BECAUSE THEY DON'T WANT TO HEAR THEM.
BUT IT'S JUST AND THEN I'VE TALKED TO PEOPLE AT THE CHAMBER AND THEY GO, OH, WE LOVE IT.
SO, YOU KNOW, WE PUT THAT OUT THERE.
SO WE WE PUT THAT IN THERE AND KIND OF HIGHLIGHTED THAT WITH A LITTLE BIT OF RED.
WE'RE ASKING YOUR RESIDENTS NOT TO PUT ANYTHING OUT TO THE CURB 24, 72 HOURS BEFORE THE HURRICANE.
THEY GO, THEY FIND THEIR SHUTTERS.
EVERYTHING ON TOP OF THEIR SHUTTERS GOES TO THE CURB.
AND THEN THEY PUT THEIR SHUTTERS UP AND THEN THEY WANT US TO PICK IT UP.
SO WE ASK THEM TO HOLD ON TO IT AND NOT DO ANYTHING UNTIL AFTER, YOU KNOW, AFTER THE HURRICANE.
AND THEN ALSO FEMA, FEMA WILL PAY FOR ALL THAT STUFF IS HOW THAT WORKS.
SO YOU WANT TO BE ABLE TO DO IT SO THAT THE CITY CAN BE REIMBURSED FOR IT.
AND THEN WE DON'T HAVE ALL THE EXTRA TONNAGES.
AND WE WE GOT CAUGHT THIS LAST YEAR AND WE DID A LOT OF TALKING ABOUT THAT, AND WE PROBABLY SHOULDN'T HAVE DONE THAT, BUT WE DID A LOT OF TRYING TO BE A GOOD PARTNER WITH YOU GUYS TOO. SO THOSE ARE JUST BASICALLY THE CHANGES IN THE HIGHLIGHT OF THE INITIAL BROCHURE THAT YOU GUYS GOT IN 2020.
AND THEN OF COURSE, WE ALWAYS TALK ABOUT WHAT WHAT IS RECYCLABLE AND WHAT IS NOT.
SO, YOU KNOW, PAPER CARDBOARD, PLASTICS, ONE AND TWO AND ONLY ONE AND TWO, AND THEN METAL AND STEEL CANS AND AND THEN WHAT IS NOT, YOU KNOW, PEOPLE YOU'D BE SURPRISED THAT PEOPLE THINK ARE RECYCLABLE, BUT WHAT IS NOT RECYCLABLE.
AND THOSE ALL THOSE CAN GO TO THE TRANSFER STATION.
SO ANY ANY HOUSEHOLD HAZARDOUS WASTE THEY AND WE WE WE TELL THEM, PLEASE DO NOT PUT IT IN WITH YOUR GARBAGE BECAUSE THEN WHEN YOU SEE I'VE, YOU EVER SEE A GARBAGE TRUCK ON FIRE AND IT'S BECAUSE SOMEONE PUT HOUSEHOLD HAZARDOUS WASTE IN THE TRUCK AND THEN IT KIND OF MIXED WITH OTHER THINGS.
AND SO IT'S NOT IT'S NOT A PRETTY SIGHT.
SO THAT'S WHY WE SAY NO HOUSEHOLD HAZARDOUS WASTE AND THESE AND WE LIST THEM AND WE DID IT AND WE GOT PICTURES BECAUSE WE WANTED TO MAKE SURE EVERYONE UNDERSTOOD WHAT THAT WAS AND WHAT IT WASN'T. AND THEN AND THEN LASTLY WAS HOW TO SIGN UP TO TO DO YOUR ONLINE STUFF.
SO. SO QUICK COUPLE WISE HERE.
ONE, WE DON'T WANT THEM TO BECOME PROJECTILES DURING THE HURRICANE IF WE CAN'T GET THEM.
BUT ARE YOU STILL PICKING THOSE UP, THOUGH, ON THOSE SATURDAY COLLECTIONS? THE NO TREATED WOOD AND NO, THAT WAS A ONE TIME DEAL.
JUST ONE TIME. IT WAS A ONE TIME DEAL THAT THAT THAT THAT THAT.
OKAY. THAT WILLIAM DID AND THAT'S WHY.
YEAH THAT WAS A ONE TIME. WELL THAT WAS A GREAT DEAL.
YEAH THAT WAS, THAT WAS A REALLY GOOD DEAL.
BUT GUESS IT ENDED UP HAPPENING RIGHT IN BETWEEN BOTH HURRICANES.
SO IT WASN'T A REALLY GREAT DEAL FOR US, I'LL BE HONEST WITH YOU.
[00:20:01]
WELL, IT JUST AGAIN, WE TRIED TO DO THIS, BUT IT WAS OFFERING A HIGHER LEVEL OF CUSTOMER SERVICE.THAT'S WHY I THINK MR COMRADE.
BUT BUT UNDERSTAND, THAT TOOK MORE THAN WAS SUPPOSED TO BE FOR FOUR SATURDAYS AND IT ENDED UP TAKING ABOUT 8 OR 9 SATURDAYS AND DURING THE WEEK.
AND OH, I CALLED IN AND I DIDN'T CALL IN.
AND, YOU KNOW, WE ONLY WE ONLY PICKED UP WHAT WAS OUT THERE.
AND THEN WHEN PEOPLE SAW IT WAS OUT THERE, THEY PUT MORE OUT THERE.
SO IT ENDED UP, YOU KNOW, AND ENDED UP GETTING PEOPLE MAD.
AND WE GOT DISTRACTORS FROM OUR OUR OUR SURVEYS, TOO.
SO WE'LL TALK ABOUT THAT IN A MINUTE.
BUT YEAH, AND SO I JUST WANT TO WE'RE JUST NOT WE'RE NOT GOING TO DO THAT AGAIN.
BUT WHAT YOU'RE LOOKING AT IS THAT WAS THE SPECIAL COLLECTION THAT WE PICKED UP INITIALLY.
WE WERE GOING TO DO IT AS A DROP OFF, BUT, YOU KNOW, WE THOUGHT IT WOULD BE NOT MUCH.
AND THEN THE HURRICANE, THE OTHER HURRICANE HIT.
SO WE IT WAS NOT VERY GOOD TIMING ON OUR PART EITHER, TO BE HONEST.
AND THEN WE HAD THE CHANGE OF DAYS AND THEN THE ONE AT THE BOTTOM DOWN THERE THAT ACTUALLY IS THAT WAS IN YOUR WATER, BILL, JUST TO REMIND YOU OF YOUR CARD EXCHANGES AND STUFF LIKE THAT. AND THIS COLUMN ALL TEXT THEM ALL.
I DON'T KNOW IF YOU WANT TO TALK. SO WE HAVE A SYSTEM THAT CALLS EVERY RESIDENT.
WE HAVE A SYSTEM THAT CALLS EVERY RESIDENT.
YOU GUYS PROVIDE THE LIST OF CONTACT INFORMATION.
AND THEN IF YOU OPT OUT ONCE, THAT MEANS YOU DON'T GET ANY OF THE MESSAGES GOING FORWARD.
SO PEOPLE REMEMBER WHAT'S GOING ON.
AND THEN WHY IS GLASS NOT RECYCLABLE? KNOW, THE PROMISE GLASS IS RECYCLABLE.
I MEAN, IT'S NOT IT'S NOT THAT IT'S NOT RECYCLABLE.
IT IS. BUT THE PROBLEM IS, IS WHEN WE MIX IT WITH ALL OF THE OTHER COMMODITIES IN THE TRUCK AND IT BREAKS WHAT IT DOES, IT ACTUALLY LOWERS THE VALUE OF ALL THE OTHER COMMODITIES BECAUSE OF THE SLIVERS OF GLASS THAT ARE IN THERE.
AND AND IF YOU DON'T BREAK IT AND YOU TRY TO RECYCLE IT, IT'S VERY HEAVY.
AND I'M GOING TO I'M GOING TO LET FULTON COME UP AND TALK A LITTLE BIT ABOUT RECYCLING ALTOGETHER.
YOU WANT TO TALK ABOUT WHAT'S HE'S IN CHARGE OF THE MURF IN LAKELAND.
SO HE HAS A MUCH BETTER GRASP.
SO YOU ESSENTIALLY END UP TRANSPORTING VERY HEAVY MATERIAL THAT CAN ONLY BE REUSED AS ROADBED.
AND WHEN IT COMES TO THE SORTING EQUIPMENT, YOU CAN KIND OF SEE THE SORTING LINE THERE.
AND THAT GLASS BREAKS ON THOSE CONVEYOR BELTS.
SO WHEN YOU'RE IN THE BACK OF ONE OF THOSE AUTOMATED SIDE LOADERS, THERE'S A RAM BACK THERE THAT COMPACTS IT AND THAT GLASS GETS ON THE STEEL AND THE BLADE RUNS OVER IT AND IT DESTROYS THE THE THE STEEL IN THE TRUCK AS WELL AS THE THE RAM ITSELF.
SO THAT'S WHAT THAT BECOMES A REAL ISSUE.
I MEAN LIKE THESE, BESIDES THE FACT OF THE SPECIAL COLLECTION THAT WE PICKED UP.
IT WAS IT WAS A LOT OF VOLUME.
AND WE HAVE SOME EMAILS FROM THE FROM THE PREVIOUS HAULER SAYING WE'RE STILL OUT THERE.
[00:25:03]
SO IT WAS IT WAS ROUGH AND THEY AND THE STAFF KNEW IT AND WE KNEW IT, TOO.BUT WE WE WEREN'T QUITE EXPECTING IT TO BE AS BAD AS IT WAS.
SO AND ADDITIONALLY, WE HAD DURING THE TRANSITION, WE HAD OFFERED TO DO THE SELECTED CART PROGRAM.
WE OPENED IT UP FOR THREE MONTHS FOR YOU TO PICK YOUR CART AND WE CLOSED IT.
CART SWAP OUT PROGRAMS. WELL, THIS WAS YOU KNOW, IT WAS FINE.
THEY NEVER CALLED. THEY HAD THEIR CART.
YOU'RE NOT ON OUR LIST, BUT I ORDERED A CART.
AND SO WE DID ANOTHER ROLLOUT.
AND THEN ALL OF A SUDDEN THEY WANTED NEW RECYCLED CARTS.
SO TO DATE, WE HAVE SPENT ABOUT $1.8 MILLION IN CARTS THAT WE HAD NOT ANTICIPATED BUYING, YOU KNOW, BECAUSE WE, YOU KNOW, WE WERE USING THE EXISTING CARTS AND JUST BUYING JUST BUYING CARTS FOR, YOU KNOW, FOR THE PEOPLE THAT NEEDED SMALLER CARTS OR LARGER CARTS.
SO WE FIGURED, YOU KNOW, AND WE HAD OPTED IN IN OUR INITIAL RFP, WE SAID, WHY DON'T WE JUST GIVE EVERYONE A 95 GALLON CART THIS WAY YOU HAVE ENOUGH CAPACITY AND THEN WE CAN GET ALL THE OTHER CARTS OFF THE STREET.
THERE'S STILL PEOPLE THAT HAVE MULTIPLE CARTS.
I'M SURE YOUR NEIGHBORS HAVE MULTIPLE CARTS.
SO WE'LL TALK ABOUT THAT IN A MINUTE.
AND SO THESE WERE LIKE I SAID, THE LAST ONE WAS THE RECYCLING ONE.
SO IT JUST SEEMS LIKE FOR THE LAST TWO AND A HALF YEARS AND WE'RE ABOUT READY TO GET CAUGHT UP, WE SHOULD BE CAUGHT UP AT THE END OF THE WEEK WITH EVERYTHING THAT HAS COME OUT. WE'VE HAD SOME CARDS ISSUES AND WE'VE HAD ISSUES WITH SUPPLY CHAINS ISSUE EARLY ON, SO WE SHOULD BE ALL CAUGHT UP BY THE END OF THIS WEEK.
SO GOING FORWARD, YOU KNOW YOUR CART, YOU GOT TO TELL ME IF YOUR CART IS REALLY BROKEN OR YOU JUST WANT A NICE BLUE CART OR IF YOU'RE A NEW RESIDENT, YOU GET TO PICK YOUR SIZE CART, YOU KNOW? BUT THE PROBLEM IS A LOT OF PEOPLE LEAVE THEIR CARTS AND THEN THE NEW RESIDENTS COME IN.
AND SO WE'LL TELL YOU WHAT WE'RE GOING TO DO WITH THAT AND OUR INITIATIVES FOR 2023 AND 2024.
SO WHILE WE'RE ON THOSE CARTS PARDON ME WHILE WE'RE ON THOSE CARTS, I'M A NEW RESIDENT.
HOW LONG DOES IT TAKE ME TO GET THAT CART? IT SHOULD TAKE YOU NO MORE THAN FIVE DAYS TO GET THE CART FOR THE CONTRACT.
A WEEK? YEAH. THEY GIVE YOU WE GIVE FIVE DAYS BUSINESS.
FIVE BUSINESS DAYS IS WHAT? THE. WHAT THE AGREEMENT SAYS.
YEAH. I MEAN BUT WE STILL PICK IT UP.
I MEAN THEY CAN, THEY STILL PUT IT OUT ON THE GROUND AND WE'LL STILL PICK IT UP AS WELL.
I MEAN IT STILL GETS SERVICE BUT YEAH, SO WE HAVE HAD SOME ISSUES.
WE'VE GOT SEVERAL, SEVERAL HOMES COMING UP IN THE NORTHWEST SECTION IN THE SOUTHEAST.
AND AS YOU KNOW, MR. MORAN, YOU'VE BEEN GRACIOUS ENOUGH TO BE JOHNNY ON THE SPOT.
THERE'S BEEN A FEW OF THOSE THAT YOU'VE TAKEN THAT INITIATIVE THAT'S GONE OVER THOSE FIVE DAYS.
THIS LAST TRACTOR TRAILER LOAD CAME IN ON SATURDAY EVENING.
AND THAT'S WHY WE'RE GOING TO GET CAUGHT UP BY FRIDAY.
AS I GET THOSE IN AND I WANT TO COMMEND YOU FOR THAT PUBLICLY.
YOU'VE BEEN JOHNNY ON THE SPOT FOR EVERY TIME I ASK, I SEND THESE EMAILS TO YOU, YOU RESPOND QUICKLY AND AND MOREOVER, THE CUSTOMER SATISFIED.
THE CUSTOMER RESPONDS BACK THAT THEY'RE SATISFIED.
SO I WANT TO THANK YOU FOR THAT.
THANK YOU, SIR. I APPRECIATE THAT.
BUT IT'S ALL ABOUT OUR COMPANY.
WE'RE ALL ABOUT CUSTOMER ZEAL AND GOING ABOVE AND BEYOND FOR THE CUSTOMER.
AND I'VE EMBODIED THAT PERSONALLY AND THAT'S WHY I WORK FOR THE BEST COMPANY IN THE INDUSTRY.
COPY THAT. WELL, I'M NOT GIVING YOU A RAISE, SCOTT.
YEAH. AND I KIND OF ADD THAT WE'RE GOING TO TRY TO SEE HOW WE CAN GET AHEAD OF THAT AND FIND OUT, YOU KNOW, WHEN THE NEW CEOS COME IN TO KNOW WHAT'S COMING HAPPENING FOR THAT BECAUSE, YEAH, THAT'S THE NORTHWEST.
PORTION OF THE AND THE SOUTHWEST ARE THE TWO BIGGEST GROWING AREAS.
WE KNOW THAT. YEAH, TREMENDOUSLY.
I ACTUALLY WE ACTUALLY HAVE A SUPERVISOR WHO'S FROM SKILLBRIDGE.
YOU KNOW, I'M NOT SURE EVERYTHING'S RIGHT.
[00:30:02]
SO WE JUST FIGURE THIS OUT.SO HE'S YEAH, SO WE'VE GOT QUITE A FEW OF OUR EMPLOYEES ACTUALLY LIVE HERE IN PALM BAY TOO.
WHEN YOU MENTIONED SKILLBRIDGE, IT'S WHAT BRANCH OF SERVICE I HAVE TO ASK.
DO YOU REMEMBER HIS NAME? NAVY. HE WAS NAVY.
YES. ACTUALLY, IT WAS FULTON'S IDEA TO TO TO BRING AARON.
AND SO AND HE WILL END UP I THINK HE'S WILLING TO BE A SUPERVISOR.
HE WILL BE A SUPERVISOR ONCE HE'S OUT OF THE SERVICE WITH US.
OKAY. HURRICANE IAN, HURRICANE AND HURRICANE NICOLE, WE PICKED UP AN ADDITIONAL 320 TONS IN THE MONTH OF OCTOBER, AN ADDITIONAL 227 TONS IN THE MONTH OF NOVEMBER WITH AN AVERAGE TON OVER THE THREE MONTHS BEFORE ABOUT 713.
AND THAT'S A LOT OF TONS OF EXTRA WORK FOR US TO DO.
SO COMING OUT OF COVID, WE NEED TO GET BACK AND BACK ON TOP OF THINGS WHEN IT COMES TO HURRICANES.
AND I KNOW YOU'VE HAD SOME ISSUES IN THE PAST.
SO WHAT WE CAN WORK THROUGH THAT WITH THE CITY, TOO, ON THAT.
AND LIKE I SAID, WE'RE ASKING CODE ENFORCEMENT TO, YOU KNOW, PARTNER UP WITH SCOTT AND THE SUPERVISORS TO TO COME IN AND KIND OF LET'S THE MORE WE EDUCATE THEM, I THINK THE BETTER IT WILL BE.
WE HAVE SOME SOME AREAS THAT WE'VE IDENTIFIED AT THE BEGINNING OF THE CONTRACT THAT WERE THE WAY YOUR YOUR CODE READS IS IT'S THREE UNITS OR LESS OR MORE IS CONSIDERED COMMERCIAL.
AND SO I MET WITH YOUR STAFF THIS WEEK.
IT'S IN PINE RIDGE. IT'S RIGHT BEHIND THE ABC OFF OF BABCOCK.
AND IT'S IT'S GOT SOME CHALLENGES THERE.
THERE'S A LOT OF ILLEGAL DUMPING THERE AND STUFF LIKE THAT.
SO WE'RE GOING TO TRY TO WORK THROUGH THAT.
WE ENDED UP JUST NOT NOBODY'S PAYING.
NOBODY'S BEEN PAYING FOR TWO AND A HALF YEARS.
AND SO WE'RE GOING TO BE WORKING ON THAT.
AND THESE ARE THIS IS A LARGE CONTRACT.
SO THINGS LIKE THAT JUST NORMALLY HAPPEN.
PEOPLE YOU KNOW, I FOUND A CONTRACT THAT I'VE HAD FOR 35 YEARS AND WE HAVE FIVE COMMUNITIES THAT HAVEN'T HAVEN'T BEEN ON THE ON THEIR TAX ROLLS FOR TEN YEARS, AND WE'VE BEEN SERVICING THEM. SO IT HAPPENS.
AND THEN THE OTHER ONE IS THE GROWTH WE KNOW.
I MEAN, WE STARTED OUT AT LIKE 45,000.
I SENT OUT ALMOST 48,000 MAILERS ALREADY IN TWO AND A HALF YEARS.
WE HAD, I THINK, 372 NEW HOMES IN JANUARY AND FEBRUARY.
AND SO THAT'S GOING TO HAPPEN AND THAT'S GOING TO HAPPEN PROBABLY SOONER THAN LATER AS THAT'S HOW FAST THIS WE'RE GROWING BECAUSE WE WE BUILT THE ROUTES FOR SOME GROWTH, BUT A LOT OF IT IN THE SOUTHWEST PART OF THE COUNTY, WE'RE NOT REALIZING THAT MUCH IN THE NORTHWEST.
SO WE'RE GOING TO NEED TO BALANCE THE ROUTES TO MAKE SURE THAT WE DO THAT.
BUT WHEN WE GET TO THAT POINT, WE'LL DO THAT.
BUT HE HAS A REAL PROCESS INVOLVED ON HOW WE'RE GOING TO ACTUALLY CONDUCT THIS ROUTE AUDIT.
SO YOU WANT TO TALK ABOUT THAT.
ABSOLUTELY. SO THE AUDIT, WE'RE GOING TO HAVE EXTRA PERSONNEL GOING WITH THE DRIVERS SELECTING THEIR ROUTES THROUGHOUT THE WEEK AND ACTUALLY VISIBLY COUNTING CARTS AND THE EXTRA CARTS THAT THE CUSTOMERS HAVE JUST SO WE CAN GET AN INVENTORY OF WHAT'S OUT THERE AND SO WE CAN GET AN ACCURATE NUMBER TO YOU GUYS AND LET YOU KNOW WHAT WHAT WE'RE SEEING AND WHAT WE'RE COLLECTING.
[00:35:01]
WE DID INITIAL PICKING UP OF CARDS, BUT THAT DIDN'T THAT WASN'T A LOT REALLY.I DON'T KNOW WHAT THEY'RE USING THEM FOR, BUT THEY DON'T WANT TO GIVE UP THE CARDS.
SO AND A LOT OF THEM ARE YOUR CARDS OR YOUR OLDER CARDS THAT PRIOR TO THE CONTRACT.
AND THEN WE HAVE SOME TRUE UP ON DELINQUENT BILLING THAT YOU GUYS DO.
YOU BILL THROUGH THE WATER BILL AND THEN YOU SHUFFLE THE WATER AND THEN THEY PAY THE BILL.
SO WE WE NEED TO TRUE THAT UP.
BUT THESE ARE JUST SOME TRUE UP THINGS THAT WE NEED TO TALK ABOUT.
AND THEN I WAS TALKING TO A WOMAN THE OTHER DAY WHEN I WAS UP HERE.
SHE WANTS ME TO COME TALK TO THE HOMEOWNERS ABOUT WHY WE CAN'T RECYCLE GLASS.
AND I SAID I'D BE MORE THAN HAPPY TO DO THAT.
EVENTS, AS YOU SAW WHAT WE DID THE OTHER DAY.
AND, YOU KNOW, WE CAN GO INTO SCHOOLS AND TALK ABOUT RECYCLING TOO.
SO THOSE ARE JUST BASICALLY SOME OF THE THINGS THAT WE WOULD LIKE TO DO.
AND THEN THIS IS ACTUALLY THIS IS THE COOLEST THING I WANTED TO TELL YOU.
I WANT SCOTT TO COME UP AND TALK ABOUT THIS.
THIS IS A NEW UPGRADE THAT WE'VE GOT IN OUR SYSTEM.
WE'RE ACTUALLY WE'RE QUITE ANTIQUATED IN MANY YEARS AGO, AND WE'VE REALLY BECOME VERY AUTOMATED.
AND SO I'LL LET SCOTT EXPLAIN WHAT THIS NEW RISE PROGRAM IS.
EVERYTHING ON OUR PLATFORM IS DIGITAL.
EVERYBODY HAS A TABLET INSIDE THEIR TRUCK.
THEY HAVE A LIST OF CUSTOMERS.
THEY SERVICE THEIR ROUTES THROUGH THE ACTUAL TABLET.
IT'S NOT THROUGH A PAPER ROUTE.
YOU KNOW, THINGS GETTING DIRTY, BLOWN AWAY OUT THE WINDOW.
THEY ACTUALLY HAVE A TABLET INSIDE MOUNTED INSIDE THE TRUCK TO TO LET THEM KNOW WHICH CUSTOMERS ARE SERVICEABLE, WHAT THE AMOUNT OF CUSTOMERS, WHICH AMOUNT OF CUSTOMERS THEY'RE SERVICING PER DAY.
AND IT'S ALL IT'S ALL DIGITAL.
SO WE WENT FROM PAPER TO SUSTAINABILITY ON THE DIGITAL SIDE.
YOU KNOW, I MEAN, THEY HAVE TO MARK IT OFF WITH A PENCIL.
I FINISHED THIS, I FINISHED THIS, I FINISHED THIS.
SO THAT'S ALL I HAVE AT THIS POINT.
I JUST WANT TO OPEN IT UP FOR THESE ARE JUST SOME AWARDS THAT WE HAVE WON ON A NATIONAL BASIS.
ONE OF THE GREATEST PLACES TO WORK.
WE LOVE WORKING FOR REPUBLIC SERVICES.
SO ANY OTHER QUESTIONS? SO FIRST I'LL KICK IT OFF BY SAYING THANK YOU FOR EVERYTHING THAT YOU DO.
I ALSO WANTED TO THANK YOU FOR YOUR PARTICIPATION IN THE SUSTAINABILITY BOARD.
THAT EVENT WAS REALLY SUCCESSFUL.
I LOVE WHAT YOU WERE DOING AND ENGAGING WITH OUR YOUTH, WITH OUR CHILDREN, GIVING THEM THAT TYPE OF INFORMATION REGARDING RECYCLING AND AND YOU MADE IT FUN BECAUSE YOU GAVE OUT THESE LITTLE CONTAINERS WITH ALL THE RECYCLED RECYCLE BINS WITH THE TRUCKS.
SO I WANTED TO JUST THANK YOU FOR THAT.
AND SCOTT, I REALLY MEAN THIS.
WHEN THE CITIZENS REACH OUT TO COUNSEL, THEY ARE AT A LEVEL OF FRUSTRATION THAT'S BEYOND WHAT WE COULD EVEN IMAGINE. AND YOU TAKE THAT TO HEART BECAUSE YOU RESPONDED TO ME ON A SUNDAY AFTERNOON.
AND THE CUSTOMER WAS SATISFIED.
AND FOR YOU TO COME JOHNNY ON THE SPOT AND TAKE CARE OF IT IMMEDIATELY.
SO I WANTED TO AGAIN, COMMEND YOU FOR THAT.
AND THAT WASN'T THE FIRST TIME THAT YOU'VE DONE IT.
SO YOU'VE REALLY STEPPING UP TO THIS ROLE.
I REALLY APPRECIATE YOUR HARD WORK WHEN IT COMES TO OUR RESIDENTS AND THE LEVEL OF FRUSTRATION THAT THEY HAVE EXPERIENCED, WHETHER IT'S A CART OR THEY FAIL TO PICK UP FOR WHATEVER REASON, WE MISS AROUND.
YOU'RE JOHNNY ON THE SPOT WITH THAT.
I WANTED TO TALK A LITTLE BIT OR ASK A LITTLE BIT ABOUT THE LAND CLEARING ISSUES.
AND I WANTED TO GIVE YOU KIND OF LIKE ANOTHER PERSPECTIVE, RIGHT? SO WE UNDERSTAND THAT IF I CUT THE TREES MYSELF, YOU GUYS WOULD PICK THAT UP.
[00:40:06]
BUT FROM WHAT I'M HEARING IS THERE ARE BUSINESSES OUT THERE THAT ARE.NOT. CHARGING FOR PICKING UP THE MERCHANDISE OR THE DEBRIS IN THIS CASE.
IS THAT WHAT'S GOING ON? SO SO I'M NOT SURE ABOUT THE PRICING AND WHAT THE THE AGREEMENT THAT THEY HAVE WITH THE ACTUAL RESIDENT.
BUT YES, YOU HAVE PEOPLE WITH COMPANIES COMING IN, CUTTING DOWN THE TREES AND PUTTING IT AT THE CURB, ASKING US TO GO OUT THERE AND AND PICK IT UP FOR THEM AND DISPOSE OF IT. OKAY. SO PART OF THAT, YOU KNOW, SOME OF THESE VENDORS OR TREE COMPANIES THAT DO THIS, IT'S A IT'S A BALANCED LINE BECAUSE THEY SHOULD BE HAULING IT.
CORRECT. BUT THE ORDINANCE PER PER YOUR ORDINANCE THEY HAVE.
BUT THE RESIDENT THE RESIDENT DOESN'T KNOW ANY BETTER.
RIGHT. SO THEY'RE JUST LEAVING IT OUT THERE.
IT'S IT MAY NOT BE PROFITABLE FOR THESE SMALL BUSINESSES.
RIGHT. TO TO ACTUALLY HAUL IT OFF.
I DON'T KNOW WHAT THE REASON IS.
YOU MENTIONED THEY GET CHARGED.
DO YOU GET DO YOU THINK THEY GET CHARGED? NO. AT THE LANDFILL DISPOSAL DISPOSAL IS PRETTY PRETTY MUCH FREE HERE IN THE IN THE COUNTY AS FAR AS I KNOW.
COULD IT BE A MISCONCEPTION THAT THEY'RE GETTING CHARGED OUT OF THAT OR THEY DIDN'T WANT TO? THEY JUST DON'T WANT TO DRIVE IT UP TO SARNO TO.
AND TO THAT POINT, I JUST WANTED TO.
WHAT ELSE DO YOU SUGGEST? HOW DO YOU EDUCATE MORE? WHAT WHAT OTHER MECHANISMS? I DON'T KNOW IF WE COULD DO BUSINESS TAX RECEIPTS, MA'AM, BECAUSE MOST OF THESE TREE COMPANIES PROBABLY ARE NOT BASED IN THE CITY.
CORRECT. BUT WE NEED TO REALLY START TO HONE IN ON THIS GENTLEMAN, BECAUSE WHAT I SEE IS THE RESIDENTS JUST DON'T UNDERSTAND WHAT WHAT'S GOING ON.
THEY'RE JUST GOING TO PAY THE AMOUNT OF MONEY TO GET IT DONE AND JUST LEAVE IT OUT IN THE FRONT.
YEAH. I MEAN, SO WHAT WHAT ELSE WOULD YOU SUGGEST? WELL, IN MOST CASES THEY'VE ALREADY DONE IT.
LIKE I HAD THIS ELDERLY WOMAN SAYING, NO, I DID IT MYSELF.
I SAID, NO, THERE'S NO WAY BECAUSE I CAN'T DO THAT.
BUT YOU KNOW WHAT I MEAN? LIKE I SAID, CODE ENFORCEMENT HAS A LOT WOULD BE A GREAT HELP FOR US IS TO PARTNER WITH CODE ENFORCEMENT BECAUSE THEY SEE THESE I MEAN, THEY SEE THEM DRIVING AROUND.
AND THEN THEY, YOU KNOW, THEY'LL TAKE A PICTURE OF WHO THE COMPANY IS.
SO WE'RE GOING TO SEE A LOT MORE OF THAT.
SO THAT WAS KIND OF A GOOD FIRST STEP.
OTHER THINGS WE'VE TALKED ABOUT THAT THEY MAY BE PURSUING IN THE FUTURE IS USING SOME OF THEIR TECHNOLOGY METHODS TO SEND US INFORMATION THAT WE CAN THEN SHARE ON FACEBOOK AND THINGS LIKE THAT. YOU KNOW, THE REMINDER MESSAGES ABOUT THINGS AS WELL AS THE IDEA OF PUTTING THAT ON THE MICROSITE AND MAKING SURE THAT'S FRONT AND CENTER AT ALL TIMES.
AND THEN LASTLY, WE'VE DONE A LITTLE BIT OF THIS IN THE PAST, BUT THE IDEA OF USING UTILITY BILLS TO DO INSERTS, YOU KNOW, WHATEVER FORMS OF COMMUNICATION, WE CAN GET IT OUT FREQUENTLY THROUGHOUT THE YEAR TO REMIND PEOPLE BECAUSE THAT'S SUCH AN ISSUE FOR THEM.
I'M GLAD YOU MENTIONED THAT, MA'AM, BECAUSE I LOVE THE INSERTS ON UTILITIES.
NOW WE HAVE SEVERAL THEY HAVE SEVERAL CUSTOMERS THAT DON'T HAVE UTILITIES.
CORRECT. SO HOW DO WE HOW DO WE TRACK THOSE INDIVIDUALS? AGAIN, THE CHALLENGE THAT WE THEY'VE TALKED ABOUT AND WE'VE HAD IS COMMUNICATING WITH THE CUSTOMERS WHEN THEY'VE OPTED OUT, FOR EXAMPLE, BECAUSE WHEN YOU START YOUR UTILITY ACCOUNT WITH THE CITY, WE HAVE A PHONE NUMBER FOR YOU.
[00:45:02]
YOU KNOW, YOU'RE YOU DON'T OWN THE PROPERTY, THEN WE DON'T HAVE YOUR CURRENT CONTACT INFO.THAT'S GREAT. SO JUST SO THAT I HAVE AN IDEA OF HOW THIS IS WORKING, I DON'T HAVE UTILITIES.
I MOVE IN, I CONTACT THEM DIRECTLY, REPUBLIC SERVICES DIRECTLY TO GET MY CART.
SO THE CITY IS THE FIRST LINE OF STARTING SERVICE AT ALL TIMES.
IT'S THE REST OF THE CUSTOMER SERVICE ISSUES THAT THEY HANDLE.
SO AN ISSUE WITH A MISSED PICKUP OR THINGS LIKE THAT THAT GOES THROUGH REPUBLIC.
IF THEY'RE WILLING TO DO THAT, THEN WE CAN PUT THOSE MESSAGES OUT TO THEM CONSTANTLY.
SO HOW DO I PAY? DO I PAY THE CITY FOR REPUBLIC SERVICES? YOU DO? HAPPY? ALL RIGHT.
COPY THAT, MA'AM. ALL RIGHT. THANK YOU, MA'AM.
SO. SO TO ANSWER YOUR QUESTION, I THINK IT COMES DOWN TO EDUCATION.
IT COMES DOWN TO EDUCATION, EDUCATING THE NEW RESIDENTS THROUGH THE MAILERS THAT WE'RE SENDING, THROUGH THE MICROSITE AND PARTNERING WITH, YOU KNOW, THE THE CITY TO MAKE SURE THAT WE'RE GOING OUT THERE AND BEING PROACTIVE ABOUT THESE SITUATIONS, ALONG WITH TALKING TO THE CUSTOMER THEMSELVES.
YOU KNOW, I HAVE SUPERVISORS THAT ARE OUT THERE.
I'M OUT THERE. AND WHEN WE SEE THESE SITUATIONS, WE TALK TO THE CUSTOMER, WE GO TO THEIR HOUSE, KNOCK ON THEIR DOOR, INTRODUCE OURSELVES AND ACTUALLY LET THEM KNOW WHAT THE ACTUAL REGULATIONS ARE.
SO EDUCATION IS DEFINITELY THE KEY TO THIS AWESOME.
AND JUST I JUST WANT TO ROUND THIS OUT, MA'AM, WE RECEIVED AN EMAIL, I DON'T WANT TO MENTION THE INDIVIDUAL'S NAME, FULL NAME, BUT THE NAME IS MICHAEL, RIGHT? THERE ARE MANY MICHAEL'S OUT THERE.
AND I WANTED TO TIE IN THAT SO THAT MR. MORAN KNOWS TO KEEP AN EYE ON, BECAUSE APPARENTLY HIS TESTIMONY IS THAT THIS IS AN ONGOING ISSUE WHERE HE LIVES.
YES, EVERYONE IS LOOPED THE TEAM IN ON REPUBLICAN STAFF.
THANK YOU, MA'AM. UH COUNCILMAN.
WE'RE THREE YEARS IN ON THE CONTRACT AND NEWARK, NEWER COUNCIL, NEWER STAFF AND NEWER RESIDENTS.
IT'S A TEN YEAR RELATIONSHIP AND WE'LL SEE WHERE IT GOES AFTER AFTER THOSE TEN YEARS.
BUT I THINK IT'S IMPORTANT THAT WE HAVE THOSE EDUCATIONAL COMPONENTS PUT TO IT WHERE, LIKE I'VE MET WITH YOUR STAFF, I WENT TO REPUBLIC AND THEY WERE TELLING ME LIKE, HEY, IF YOU CAN ALSO EDUCATE THE RESIDENTS NOT TO PUT THE CART TOO CLOSE TO THE MAILBOX BECAUSE IT'S HARD FOR US TO PICK UP.
SO THERE'S EDUCATIONAL COMPONENTS FROM BOTH SIDES FOR US TO LEARN.
SO MY ONLY QUESTION IS, BECAUSE IT'S PROBABLY ONE OF THE MAIN EMAILS THE MAYOR GETS AS WELL FOR RESIDENTS OUT THERE, UM, WHICH I DON'T MIND IF THEY COME TO ME, BUT INSTEAD OF COMING TO ME, IF WE HAD A RESIDENT RIGHT NOW THAT NEEDS TO REQUEST A CART OR NEEDS TO REQUEST TRASH PICKUP, WHAT IS THE PROPER CHAIN OF COMMAND OR A WAY FOR THEM TO DO SO INSTEAD OF GOING TO THE MAYOR TO GO TO SCOTT? AND SO IF YOU COULD JUST WALK US THROUGH THAT.
THAT WAY WE CAN BETTER EDUCATE AS AMBASSADORS, BETTER EDUCATE THE RESIDENTS AS WELL, TOO.
IF YOU CALL SCOTT SCOTT'S ON THE ROAD, YOU CALL ME.
WE'RE ON THE WAY. WE'RE NOT GOING TO TRACK THAT, PERSON SAID.
BUT IF THEY CALL AND THEY SAY THEY DIDN'T GET WHAT THEY WANTED AND THEY DIDN'T HAPPEN, I CAN TAKE THEIR PHONE NUMBER AND THEN WE CAN AND WE CAN AT THE AT THE CUSTOMER SERVICE CENTER, THEY CAN PULL UP THE CALL AND THEY CAN LISTEN TO THE CALL AND FIND OUT EXACTLY WHAT HAPPENED TO THE CALL.
SO WE REALLY WANT EVERYONE TO CALL THE CUSTOMER SERVICE LINE TO ORDER CONTAINERS OR TO DO ALL OF THAT, BECAUSE THAT IS THE ONLY WAY WE CAN REALLY TRACK IT PROPERLY FOR WHAT THE CITY NEEDS OR HAS HAS REQUIRED FOR US FOR FOR FOR REQUESTS AND SO FORTH.
WHERE CAN THEY FIND THE CUSTOMER SERVICE PHONE NUMBER? IT'S EVERYWHERE. IT'S ON THE BROCHURE.
IT'S ON THE MICROSITE, BUT IT'S ON HERE.
WE ACTUALLY PUT IN WE PUT TWO DIFFERENT NUMBERS IN HERE.
FOR ONE, THEY NEED TO START SERVICE AND IT'S IN RED DOWN HERE.
AND I WILL SAY I GOT THE BROCHURE AND THIS IS MY FAVORITE BROCHURE.
IT WAS VERY WE TALK ABOUT EDUCATION.
[00:50:02]
SO I LOVE THE CHANGE THAT WE'RE MOVING TOWARDS AND I JUST WANT TO ENCOURAGE IT AS WELL.SO THANK YOU GUYS FOR THIS PRESENTATION.
AND, AND YOU KNOW, AS IF WE NEED TO, TO DO OTHER THINGS WE DO.
BUT THE CART PLACEMENT IS HERE AGAIN, WE PUT IT HERE.
SO, I MEAN, THAT WAS ANOTHER THING THAT YOU HAD SAID.
SO YEAH, WE'RE JUST AND WE TRY TO MAKE IT.
WE SHOW PICTURES HERE OF TREE TRIMMING COMPANIES AND PRESSURE TREATED WOOD.
AND IF IT'S SOMETHING THAT YOU WANT US TO DO, IT'S FINE.
BUT WE NOT GOING TO SEND IT OUT.
WE COULD PROBABLY PUT A SPANISH VERSION ON OUR MICROSITE IF THAT IF THAT WOULD WORK.
BUT WE CAN GET THAT TRANSLATED INTO SPANISH.
IF YOU'RE GOING TO DO THAT IN ONLINE, PERHAPS CREOLE, MIGHT WE HAVE A GROWING POPULATION WITHIN OUR CITY THAT YOU MIGHT WANT TO CONSIDER THAT AS WELL? YEAH, IF YOU'RE DOING ONE, LET'S YEAH, BUT WE LIKE TO SEND THEM OUT LIKE ON AN ON A THESE COSTS $45,000.
I GET THAT OUT. I'M JUST SAYING ONLINE I DON'T WANT TO SEND THEM OUT TO PEOPLE WHO DON'T SPEAK CREOLE BUT I THINK WE COULD, WE COULD DEFINITELY TRY TO MRS. JOANNE, WE'RE NOT WE'RE NOT TELLING YOU TO PRINT THIS.
WE'RE SAYING IF YOU'RE DOING ONLINE, OKAY, I THINK IT'D BE BETTER IF YOU JUST DID THAT.
WE CAN DEFINITELY CONSIDER THE CREOLE POPULATION AS WELL.
YES, SIR. THAT'S ALL WE'RE SAYING.
WE'RE NOT MANDATING ANYTHING, MA'AM.
BUT WE'RE JUST GIVING YOU ANOTHER IDEA.
THAT'S YOUR CUE. NOW, IF YOU CAN ABSOLUTELY CARRY ON.
FULTON, FULTON SMITH, THANKS SO MUCH.
RESIGNATION, I THINK. I YOU KNOW, IT'S VERY, VERY INFORMATIVE.
VERY GOOD. AS I MENTIONED EARLIER, AND I MET EVERY BIT OF IT.
BUT BUT THE MAYOR ACTUALLY CONFIRM IT.
I KNOW ALL EXPERIENCE, PAST EXPERIENCE WITH MR. CONRAD WAS VERY GOOD AS WELL.
WHENEVER WE REACH OUT, YEAH, IT'S WITHIN 24 HOURS WE GET AN ANSWER.
SO. AND GRANTED, IT WORKS GREAT THAT WAY, BUT IT SHOULD GET TO THAT EXTENT FOR SERVICE.
BUT AND I KNOW GREAT IMPROVEMENT OVER THE LAST TWO YEARS SINCE WE'VE BEEN ON THIS DAIS.
THE THE WE'VE VISIBLY SEEN HOW THE YOU KNOW THE DECREASE OF OF COMPLAINTS OR SO ON AND SO FORTH.
I WANT TO CHANGE IT UP A LITTLE BIT.
ONE OF THE THING THAT'S IMPORTANT, VERY IMPORTANT FOR ME IS YOU GUYS TALK ABOUT SUSTAINABILITY AND BEING SOCIALLY RESPONSIBLE AS WELL AS A COMPANY, AND THAT TELLS YOU YOU LOOKED AT ANY 500 FORTUNE 500 COMPANY.
WOULD YOU GUYS GIVE ME SOME TANGIBLES IN TERMS OF WHAT HAVE YOU GUYS DONE FOR PALM BAY? WELL, QUICK.
INVESTING IN THE COMMUNITIES WHERE OUR EMPLOYEES AND CUSTOMERS LIVE AND WORK IS VITAL.
THAT'S WHY OUR CHARITABLE GIVING PLATFORM REVOLVES AROUND SUSTAINABILITY, NEIGHBORHOOD REVIVAL, REVITALIZATION, THE DIRECTLY SUPPORT PEOPLE PLACES AND SEE THE REST.
BUT CAN YOU SURE SUPPORT THIS? GIVING ME SOME TANGIBLE WHAT HAVE YOU GUYS DONE? OKAY, SO PALM BAY.
WE ARE MEMBERS OF THE I'M ON THE BOARD OF DIRECTORS OF THE PALM BAY CHAMBER OF COMMERCE.
AND THIS YEAR WE'RE GOING TO BE WHEN THE MAIN SPONSOR FOR THE MAYOR'S BREAKFAST AND STUFF LIKE THAT.
AND THE REASON WE DO THAT IS BECAUSE THE THE BUSINESS COMMUNITY.
AND THEY HAVE TO USE US, TOO, JUST LIKE THE RESIDENTS.
SO WE'RE THERE. NOW, WHAT WE DO ON A NATIONAL BASIS IS I MET WITH SUZANNE SUZANNE WHEN WE WE HAVE GRANT PROGRAMS SO YOU CAN ACTUALLY GO AND APPLY. THERE'S A COUPLE OF WAYS TO DO IT.
[00:55:07]
YOU HAVE TO GO IN AND FILL OUT A FEW A 501, THREE C OR A 501 THREE SIX.YOU GO FILL OUT AN APPLICATION.
IT GOES TO OUR CORPORATE OFFICE.
WE USED TO BE ABLE TO JUST GIVE MONEY AWAY.
SO WE USED TO DO A LOT OF JUST, YOU KNOW, THE 1000 HERE, 1000 THERE.
AND THE SAME THING WITH LIKE, I THINK YOU WHEN YOU GO TO THE LEAGUE THING, ALL THAT STUFF HAS TO THEY CAN GO RIGHT ON TO OUR WEBSITE, FILL OUT THE FORM ON THAT AND AND BUT BUT THE COMPANY KIND OF TOOK THAT AWAY FROM US LOCALLY AND REALLY WANTS EVERYTHING TO GO TO THE TO THE CORPORATION SO THAT WE CAN TRACK WHAT WE REALLY DO GIVE AWAY AND HOW WE ARE PARTS OF THE COMMUNITY.
SO THAT'S AVAILABLE TO DO TOO.
SUZANNE SHE PERKED UP WHEN SHE WHEN SHE HEARD THAT.
SO WE CAN WE CAN LOOK AT SOME REVITALIZATION IN SOME ORGANIZATIONS THAT ARE WILLING TO DO THAT.
I THINK IT'S IMPORTANT FOR YOU, IMPORTANT FOR US, IT'S IMPORTANT FOR OUR COMMUNITY TO HEAR WHAT WHAT WHAT YOU GUYS HAVE DONE OR WILL CONTINUE TO DO, PROMISE TO DO AS AS THIS PARTNERSHIP CONTINUES, AS YOU MENTIONED, GRANT, AND THE COMMUNITY THAT WHERE YOUR HEADQUARTER IS CURRENTLY.
DRISCOLL THE DRISCOLL HEIGHTS AREA, YES.
AND WE'RE POINTING FINGER AT US AS WE WERE THE ONE.
HOW DARE YOU GUYS PLACE THEM, YOU KNOW, OUR COMMUNITY.
SO I'M PRETTY SURE THERE'S SOME IMPROVEMENT.
WHERE HOW IS THAT IS THERE ANY UPDATE YOU CAN SHARE WITH US? AS FAR AS I KNOW, WHEN I SPOKE TO TO WILLIAM, YEAH, HE HE WENT AND DID THEY HAD A BARBECUE RIGHT BEFORE HE LEFT AND DID A BARBECUE WITH THEM.
REALLY HAVEN'T HEARD ANYTHING.
ONCE THE ONCE WE GOT THE THE THE GASOLINE TANK IN, I THINK EVERYTHING JUST KIND OF QUIETED DOWN AND AND AND HE'S BEEN, YOU KNOW, ANY ISSUES OR ANY QUESTIONS OR PROBLEMS. I MEAN WE'VE DEALT WITH THEM THEY JUST COME RIGHT TO THE DOOR.
THEY COME RIGHT TO OUR FACILITY AND SAY THIS AND THIS AND THIS.
AND SO HE DID GO DOWN AND AND DO SOMETHING.
AND I THINK WE DID. I HAD SOME GIVEAWAYS.
I DID THEY DID SOME STUFF FOR THE KIDS.
I KNOW WE WE'VE DONE, YOU KNOW, SMALL STUFF LIKE THAT.
AND IT'S YOU KNOW, THEY HAVEN'T ASKED FOR ANYTHING.
I MEAN, THEY DIDN'T REALLY WANT TO TALK TO ME.
THEY WEREN'T HAPPY WITH US. SO IF COUNCIL WOULD ENTERTAIN ME FOR A SECOND, AS WE'RE TALKING ABOUT THIS PARTICULAR COMMUNITY, I RECEIVED AND I SHARED THAT WITH WITH OUR CITY MANAGER, I'VE RECEIVED A PARTICULAR CONCERN.
SO SHE LEAVES AND CURRENTLY LIVES IN SOUTH FLORIDA, BUT SHE OWNS A HOUSE IN THAT VERY COMMUNITY.
AND THE VERY NEXT DAY I WENT AND DROVE THE COUPLE OF STREETS.
THERE'S SOME HOUSES THAT CAN USE SOME TLC, QUITE A FEW, THE WHOLE BLOCK, SOME OF THAT AREA.
MAYBE IF THERE'S A WAY WE CAN LOOK AT THIS PARTICULAR COMMUNITY, CONSIDERING WHERE YOU GUYS ARE, IF THERE'S A LITTLE MORE WE CAN DO AS A COMPANY, MAYBE IN PARTNERSHIP WITH THE CITY, IF WE CAN CRAFT SOMETHING THAT CAN HELP.
UM, WITH WITH THE SAME INITIATIVE YOU GUYS ALREADY HAVE IN PLACE, RIGHT? WE'RE VERY WE'RE NATIONALLY REAL GOOD PARTNERS WITH HABITAT FOR HUMANITY.
BUT WE DO WE HAVE A WE HAVE A SOFT SPOT FOR HABITAT FOR HUMANITY IN OUR CORPORATION.
[01:00:01]
WHAT I WANTED TO SAY, IS THERE A WAY WHERE MAYBE WE CAN CRAFT SOMETHING SPECIFICALLY FOR THAT COMMUNITY THROUGH THE INITIATIVE YOU GUYS ALREADY HAVE? I'M JUST THINKING, OH, JUST ENTERTAIN ME FOR A SECOND.SO WORKING WITH CITY, YOUR COMPANY, GET HABITAT IN THE MIX WHERE WE CAN ADDRESS THOSE.
SOME OF THE THOSE WERE REAL CONCERN FOR THAT PARTICULAR COMMUNITY.
YEAH, YOU KNOW, THAT IS A CORPORATE THAT'S GOING TO HAVE TO BE A CORPORATE APPROVAL.
AND THAT ACTUALLY COMES RIGHT FROM OUR CORPORATE.
IT DOESN'T COME OUT OF ANY POCKETS HERE AT ALL OR ANY AT OUR AREA OFFICE EITHER.
BUT I MEAN, IF YOU HAVE THE LEGWORK HAS TO BE DONE ON THE CORPORATE LEVEL TO DO THAT.
AND ONCE THAT DIALOG IS IS DISCUSSED, RIGHT, WE SEE WHERE HABITAT FOR HUMANITY IS.
WE COULD GIVE THAT VISION TO HABITAT OF HUMANITY.
AND THEN ONCE THAT'S IRONED OUT, WE COULD SHARE WITH MISS STANLEY, UM, YOU KNOW, HOW SHE COULD SUPPORT IT FROM HER END, WHETHER IT'S COMMUNICATING WITH CORPORATE.
BUT FROM WHAT I'M HEARING IS THIS PLAN IN PLACE.
THEY HAVE NO DIRECT TIES TO THAT.
THAT'S A BIG CORPORATE DECISION AND WHAT WE HAVE IN OUR FAVOR.
SO THAT BEING SAID, IF THAT DISCUSSION BEGINS WITH HABITAT FOR HUMANITY, CAN YOU GUYS CONCENTRATE? AND WHICH ISN'T FAR FROM WHAT THEY DO TODAY BECAUSE THEY'RE ACTUALLY IN THAT NEIGHBORHOOD, THEY'RE ACTUALLY BUILDING IN THAT NEIGHBORHOOD.
SO I THINK THAT DISCUSSION SHOULD BE CONDUCTED WITH HABITAT.
AND SO IF YOU'RE IF YOU'RE ASKING FROM MY PERSPECTIVE ON THIS DAIS THAT YOU WANT TO LEAD THOSE DISCUSSIONS, MAYBE THAT THAT'S SOMETHING THAT MAYBE SUZANNE SHERMAN COULD WEIGH IN ON AS WELL.
SO, MADAM SHERMAN, DID YOU WANT TO COMMENT? YES, SIR. IF I MAY, I ACTUALLY, I'D LIKE TO CLARIFY, FIRST OF ALL, AND THEN I'LL ADD SOME THOUGHTS.
SO ARE YOU ARE YOU SPEAKING JUST SO I'M CLEAR ABOUT ISSUES WITH WASTE PILES AND THINGS THAT NEED TO BE PICKED UP, OR ARE YOU FOCUSED MORE ON HOMES THAT NEED TO BE RENOVATED AND THOSE TYPES OF BIGGER ISSUES THAT ARE BEYOND JUST SERVICE LEVEL ISSUES? SURE. SO SO, YEAH, BOTH.
YES. SO NOT ONLY JUST CLEANING UP OVERALL, CLEANING UP OF THAT COMMUNITY AND ALSO HOMES THAT THE DILAPIDATED HOMES IN THAT AREA THAT IF WE CAN GET INVOLVED AND GET GET CODE ENFORCEMENT MORE ACTIVE, NUMBER ONE.
NUMBER TWO, IDENTIFY THOSE HOMES, THE ACTIVITIES AND MAYBE POLICE AS WELL INVOLVED, BECAUSE THESE WERE THE VERY, VERY CONCERNS THAT PARTICULAR DEPUTY MAYOR, I DON'T I DON'T WANT TO INTERRUPT YOU, BUT WALKING DOWN THAT ROAD.
THEY HAVE A CONGLOMERATE OF A LOT OF CHURCHES.
WE HAVE ELEVATION CHURCH THAT DOES LOVE WEEK, THAT GOES OUT AND CLEANS, CLEANS NEIGHBORHOODS.
SO I THINK IN PARTNERSHIP WITH ALL OF THAT, WITH HABITAT FOR HUMANITY, MY EYES WERE GEARED ON WHAT YOU SAID ABOUT REHABBING THE HOMES, CORRECT? THAT THAT'S WHERE MY MIND WENT STRAIGHT TO.
SO I MIGHT HAVE MISUNDERSTOOD YOU.
SO WE'RE LOOKING AT ALL OPTIONS.
SO PARTICULARLY SINCE, YOU KNOW, REPUBLIC'S IN FRONT OF US AND I THINK THESE ARE WE'RE TALKING ABOUT GOOD NEIGHBORS AND YOU ALREADY HAVE SOMETHING IN PLACE. SO I'M JUST REALLY TAKING YOU AS A COMPANY ON YOUR WORD AND YOUR PROMISE TO THIS COMMUNITY, BEING GOOD NEIGHBOR, HAVING A ROLE, BEING SOCIALLY RESPONSIBLE, TALKING ABOUT SUSTAINABILITY.
[01:05:04]
YOU HAVE THE MEANS, YOU HAVE THE CAPACITY.SO I'M TRYING TO ENTICE YOU AND NOT SAYING MAKING ANY COMMITMENT NOW.
I'M NOT ASKING FOR COMMITMENT NOW.
I'M SAYING I JUST WANTED TO BRING IT TO YOUR ATTENTION.
THAT'S AN INITIATIVE I'D LIKE TO BRING ON.
AS LONG AS COUNCIL IS GOOD WITH THAT.
CITY MANAGER IS ALREADY AWARE TO WHAT EXTENT WE CAN ASSIST AND HELP THIS COMMUNITY, AND I THINK WE'VE DONE A PRETTY GOOD JOB OF CLEANING UP THE COMMUNITY ON THE WAY OF JUST THE BULK EXTRA BULK STUFF UNLESS IT'S OVERRUN HOMES, REHAB.
THAT'S THAT'S. I HAD THE SAME THING YOU DID, CORRECT? YEAH. SO, I MEAN, I THINK WE WERE WE HAVE BEEN REALLY GOOD COMMUNITY PARTNERS THERE BY CLEANING THAT UP.
IT WAS A MESS WHEN WE FIRST MOVED IN AND WE DID WE DID GET THAT CLEANED UP SO WE CAN GET BETTER.
YEAH. AND IF I MAY, BECAUSE THIS TOPIC HAS COME UP MULTIPLE TIMES AND WE HAVE ASKED WE HAVE MONTHLY MEETINGS WITH PHONE CALL MEETINGS WITH TWO OF THE PRIMARY LADIES WHO ARE INVOLVED, YOU KNOW, MARGARET DEHART AND CONNIE MCCLARY.
MCCLARY AND AS A RESULT OF THEIR THE RECENT CONVERSATIONS AND SOME OF THEIR EMAILS TO US WHERE THEY WERE CONCERNED ABOUT THE CODE ISSUES NOT BEING ADDRESSED AND HOW LONG IT'S TAKING TO ADDRESS IT, WE ACTUALLY ARE DOING A MULTI-DEPARTMENT WALKTHROUGH OF THE ENTIRE NEIGHBORHOOD NEXT WEEK ON THURSDAY.
AND THEY WERE EXPRESSING THEIR FRUSTRATION ALONG WITH SOME OF THE NEIGHBORS.
WE'VE TALKED TO THE LADY FROM SOUTH FLORIDA.
SO WE'RE WE'RE LOOKING FOR STRATEGIES WE WILL KEEP IN MIND THAT THEY HAVE THIS THIS GRANT PROGRAM.
BUT IF WE FIND THAT THERE'S LIKE SOME IDEAS, WE MIGHT SEND IT TO ALL THE NONPROFITS WE KNOW AND SAY, HEY, CONTACT REPUBLICAN, HERE'S THE PROCESS AND SOMEBODY COME UP WITH A SOLUTION. BUT THE FIRST STEP IN WHAT WE HAVE TO ACTUALLY IDENTIFY HOME BY HOME.
WE'VE TALKED ABOUT IT AT CODE PRESENTATIONS, BUT I JUST WANT TO ASSURE YOU AND THE REST OF THE COUNCIL THAT WE ARE PUTTING EXTRA FOCUS ON THE NEIGHBORHOOD TO TRY TO RECTIFY SOME OF THAT STUFF. THAT'S JUST IT HASN'T BEEN RESOLVED YET.
AND I APPRECIATE THAT, MADAM SHERMAN, BECAUSE I'M GLAD YOU TOUCHED ON THAT, BECAUSE WHEN YOU PEEL BACK THE ONIONS ON PROPERTY OWNERSHIP, SOMETIMES YOU DON'T HAVE THAT ACCESS TO IT. BUT I'M I AM I AM.
AS FAR AS THE MAYOR IS CONCERNED, COUNCILMAN OR DEPUTY MAYOR FELIX, THIS IS A PASSION FOR FOR HIM.
I DON'T MIND HIM BEING THE POINT OF CONTACT ON THIS BECAUSE IT IS WORTHWHILE.
RIGHT. ULTIMATELY, WHAT ARE WE DOING TO THE NEIGHBORHOOD? WE'RE WE'RE SPRUCING IT UP.
WE'RE INCREASING PROPERTY VALUES.
AND THAT IS ULTIMATELY THE GOAL IS TO TAKE CARE OF OUR NEIGHBORS AS WELL.
BUT SOMETHING THAT I WANTED TO TO JUST TOUCH ON.
THERE ARE MANY NON-PROFITS THAT MIGHT WANT TO TAKE THIS, AND I KNOW THAT THE CHURCHES HAVE GONE OUT AND SPRUCED UP NEIGHBORHOODS IN WHEN THEY'RE ELDERLY INDIVIDUALS THAT CAN'T FIX THEIR PROPERTIES.
AND SO I WANTED TO TO JUST THROW THAT OUT THERE.
AND I KNOW THERE'S SEVERAL CHURCHES THAT WOULD DO THAT.
LOVING THE NAME OF CHRIST LOVE INC IS A COLLABORATION OF SO MANY CHURCHES THAT THEY DEMONSTRATE LOVE WEEK, CHRISTIAN CARE MINISTRIES GOES OUT AND THEY DO EXACTLY THAT.
THEY DEMONSTRATE THEIR LOVE THROUGHOUT THE COMMUNITY, WHETHER IT'S SPRUCING UP.
BUT WE'RE GETTING AWAY FROM THE WORKSHOP.
BUT I WANTED TO TO JUST REASSURE YOU THAT WE'RE IN AGREEMENT, WHATEVER WE CAN DO TO HELP OUT NOT ONLY THAT NEIGHBORHOOD, BUT ANY NEIGHBORHOOD WITHIN OUR COMMUNITY, THAT'S WHAT WE SHOULD BE DOING.
MUCH OF THAT TO THAT POINT OF ILLEGAL DUMPING, BY THE WAY, I WENT AND I GOT SOME PICTURES OF SOME MATS, MATTRESSES I NEED TO SHARE THEM AND THE LOCATION SO WE COULD CLEAN THAT UP.
AS THIS CITY CONTINUES TO GROW AND WE ARE GROWING, GENTLEMEN, WE'RE GOING TO HAVE TO MAKE A LARGER EFFORT IN THE EDUCATION OF OUR NEW RESIDENTS.
MANY RESIDENTS DON'T UNDERSTAND THE HURRICANE ISSUES, SO THUS THEY GET ALL THEIR TRASH AND PUT IT OUT RIGHT BEFORE THE HURRICANE THINKING IT'S GOING TO BE PICKED UP. SO THAT'S GOING TO BE AN ONGOING, ONGOING CHALLENGE.
[01:10:06]
THERE. RIGHT, RIGHT.BUT WE NEED TO ALWAYS REMEMBER THAT.
UM, BUT LET'S BE EXPECTANT THAT THAT'S SOMETHING THAT WE'RE GOING TO HAVE TO BE PREPARED FOR BECAUSE AS WE GROW, THERE'S SO MANY RESIDENTS THAT DON'T UNDERSTAND THIS IS ALL NEW TO THEM.
AND SO I JUST WANT TO KEEP THAT IN THE FOREFRONT.
WE CURRENTLY JUST THE RESIDENTIAL WE CURRENTLY SERVE AS 47,659 HOMES.
THAT'S ABOUT 1,031,817 SERVICES A MONTH.
THATRILLIONEPUBLIC SERVICES FOR YOU.
IN THE PAST THREE MONTHS, WE'VE HAD AN AVERAGE OF 507 COMPLAINTS, WHICH COMES OUT TO.
THAT'S AWESOME. OKAY, SO WE'RE 99.99% RATE.
I JUST WANT YOU TO HEAR THAT STUFF SO THAT I MEAN, PEOPLE DON'T UNDERSTAND.
YOU GET THAT ONE MISS HERE AND THERE.
I UNDERSTAND. BUT THAT WAS JUST A LITTLE BIT OF INFORMATION FOR YOU.
YEAH. SO AND I THINK WE HAVE WE'VE PUT DUMPSTERS OUT THERE AND ANY KIND OF CLEANUP EFFORTS THAT WE'VE DONE WITH THE TRASH BASH AND STUFF LIKE THAT, THAT STUFF WE WE WILL DO IN THE COMMUNITY AND WE'LL CONTINUE TO DO SO.
IF YOU DO HAVE AN ORGANIZATION LIKE THAT WANTS TO DO A CLEANUP EFFORT THERE, THAT WE CAN DEFINITELY PUT A DUMPSTER OUT THERE OR, YOU KNOW, ON A SATURDAY WE DON'T WORK SATURDAYS OR EVEN A ROLL OFF. I MEAN, EVEN A ROLL TO LET THEM JUST DUMP INTO THAT.
WE CAN DEFINITELY DO THAT BECAUSE YOUR DISPOSAL IS FREE.
WELL, WE REALLY APPRECIATE IT, MA'AM.
UM, I KNOW IT WAS A ROUGH START.
BUT YOU HAVE BEEN A GOOD PARTNERS.
WHEN THE LEVEL OF FRUSTRATION IS THIS HIGH.
THAT MEANS THEIR IQ IS REALLY LOW, RIGHT? WHENEVER OUR EMOTION QUOTIENT GOES UP, WE'RE FRUSTRATED.
AND AND TO HAVE SOMEONE THAT NOT ONLY LISTENS BUT TAKES ACTION IMMEDIATELY, THAT IS TO BE COMMENDED.
AND FOR THAT I'LL ALWAYS BE GRATEFUL.
MR. MORAN, YOU'VE COME IN AND I'VE, THIS IS THE THIRD TIME I MENTION IT, BECAUSE WHEN YOU HAVE A FRUSTRATED RESIDENT AND AND THROUGH NO FAULT OF THEIR OWN BECAUSE THEY TRIED CALLING.
THEY'VE GONE THROUGH THE PROCESS AND THAT'S WHY THEY'RE AT THAT LEVEL.
YOU'VE STEPPED IN AND AND TRUST ME, I DON'T TAKE THAT LIGHTLY.
AND I DON'T THE FIRST INITIAL CONVERSATION, I TRY TO CONTACT THE THE CONSTITUENT MYSELF.
AND AND LET'S KEEP THAT GOING.
NOT ALL 500, BUT LET LET LET'S KEEP THAT GOING.
THANK YOU, SIR. I APPRECIATE THAT.
ANY ANYTHING ELSE, GENTLEMEN? I TOLD YOU HE WAS A ROCK STAR.
THANK YOU GUYS SO MUCH FOR YOUR TIME TONIGHT.
DO WE DO WE ENTERTAIN THE SPEAKER? DO YOU WISH TO SPEAK, SIR? STEP RIGHT UP, SIR.
BILL BATTEN 586 OCEAN SPRAY STREET SOUTHWEST.
FIRST, I WANT TO START OFF WITH SAYING SOME VERY POSITIVE THINGS ABOUT REPUBLIC.
I'D LIKE TO THANK ROUTE SUPERVISOR HORACE PERRY.
HE SAYS, DON'T WORRY, MR. BATTEN, I'LL MAKE SURE IT HAPPENS.
THEY STARTED PICKING UP PRETTY REGULARLY FROM MY YARD WASTE.
BY THE WAY, I'M NOT YOUR AVERAGE PALM BAY LOT.
I HAVE OVER 2000 TREES, SO PEOPLE THINK I'M A YARD.
AND I'D SEE HIM PARK AT THE STREET MAKING SURE IT WAS FOLLOWING UP.
AND HE'S BEEN HE'S BEEN THE ROUTE SUPERVISOR OF THAT AREA FOR OVER 25 YEARS.
SO I'VE KNOWN HIM A LONG TIME.
SO THERE'S A POSITIVE FOR THE MAN CARRYING ABOVE AND BEYOND.
[01:15:01]
ANOTHER POSITIVE WAS WHEN THE REGULAR TRUCK PICKED UP SOME OF MY YARD WASTE AND PUT IT IN THE BACK.WHEN THEY WERE DRIVING DOWN THE STREET, A BRANCH FELL OUT OF THE BACK OF THE TRUCK.
WELL, SHORTLY THEREAFTER, THE CLAW TRUCK CAME AND PICKED UP ANOTHER PILE BY MY NEIGHBOR'S HOUSE.
BUT FOR THE CLAW TRUCK PICKUP AND THAT TRUCK DRIVER AND THE CLAW TRUCK STOPPED, GOT OUT OF HIS VEHICLE, WALKED DOWN THE ROAD, PICKED UP THAT BRANCH AND MANUALLY THREW IT INTO THE BACK OF THE TRUCK.
AND I TOLD HIM I'D CALL THEM OUT TOO, BECAUSE IT WAS FANTASTIC THAT THAT'S A STEP ABOVE AND BEYOND.
BUT SO MUCH WITH THE GOOD STUFF NOW, THE REGULAR STUFF AFTER THE STORMS, WHEN WE PUT THE BRANCHES OUT IN THE SWELL AREAS, END UP WITH A BIG DEAD GRASS SPOT.
I'VE TRIED AND I DON'T KNOW IF YOU KNOW IT, BUT GRASS SEED NOW IS $180 A BAG.
I TRY TO KEEP THE STREET LOOKING GOOD.
MAYBE THE CITY CAN OFFSET THAT.
THE OTHER THING IS, I LIVE ON A DEAD END ROAD.
SO. AND BECAUSE I'M ON A DEAD END ROAD, I HAVE GARBAGE CANS GOING OUT ON MONDAY EVENING FOR TUESDAY PICKUP, TUESDAY PICKUP FOR WEDNESDAY, WEDNESDAY'S PICKUP.
AND THEN THURSDAY NIGHT THEY GO OUT FOR FRIDAY'S PICKUP.
SO GARBAGE CANS SIT THERE FIVE DAYS A WEEK.
ALL RIGHT. THAT'S A THAT'S A NEGATIVE.
ALL RIGHT. THEY MIGHT BE ABLE TO PUT SIGNS OUT AT THE KBB PICKUPS FOR FOR TO KEEP BREVARD BEAUTIFUL.
ANOTHER ONE IS FOR THE MULTIPLE CANS.
PEOPLE THAT HAVE MULTIPLE CANS.
SINCE YOU'RE HAVING THE GPS TRACKING IN THEIR TRUCKS, NOW, START DOING SOME TIMING.
PUDS PLANNED UNIT DEVELOPMENTS.
I FEEL SORRY FOR THESE DRIVERS BECAUSE THEIR HOME LOTS ARE ONLY 50FT WIDE.
I'M IMPRESSED GOING THROUGH THOSE PODS BECAUSE IT'S A THEY'RE RUNNING A SLALOM COURSE.
THANK YOU. DID YOU WANT TO REBUT ANY OF THAT? SEEING NONE. THIS MEETING IS ADJOURNED.
* This transcript was compiled from uncorrected Closed Captioning.